Wellesley Volkswagen

Aurelio was so friendly and helpful. He tried to get me the best deal possible, and did. He was genuinely kind and a great guy to talk with while waiting for paperwork to go through. I'd recommend him to the best deal possible, and did. He was genuinely kind and a great guy to talk with while waiting for paperwork to go through. I'd recommend him to anyone buying a VW. And after having my Jetta for 5 days - I love it! More

I have used Wellesley VW for 10 years & recently got my third car there (Passat and then 2 leased Jettas). Service has been exceptional -- easy to get an appt, work done completely & competently, a got my third car there (Passat and then 2 leased Jettas). Service has been exceptional -- easy to get an appt, work done completely & competently, all service advisors very professional, ride home when necessary! This time my salesperson was Aurelio Pabon. Aurelio is a very warm, straight-up, friendly guy. Loved working with him, and I would definitely go to him again and recommend him to others. My "Great" ratings apply to my experience with him. I have some minor concerns with the dealership itself: 1) The first regards getting answers to non-standard questions. A family member was buying my off-lease Jetta -- took me several tries to get some good guidance about how to proceed. (In fairness, my call to VW of America was also hard work AND MA RMV does not make this process totally transparent.) 2) No one really loves going to talk to the finance guy. I realize his job is to sell you things, but don't try to sell me me dent coverage on my lease by telling me VW of America "always" charges you something for "any damage" on a lease car. This is simply not true. VW sends you a very detailed booklet detailing a perfectly reasonable list about what is acceptable wear & tear (including dents and scrapes!) with no up-charge. This was a car that went through 3 New England winters and was parked outside every day! Of course it had minor imperfections. But I went through the inspection process with VW of America's rep and had no additional charges. 3) Also I was dismayed to see that I will now be assessed a $350 fee when I turn in this 2012 lease car -- whether it is a straight return, a lease purchase OR I BUY OR LEASE A NEW ONE. The last time I leased I was only on the hook for a fee if I turned the car in. Not only is it an irritating way to treat a good customer, it is a disincentive to leasing or buying another VW. Why not go looking at something else if I have to pay the extra $350 no matter what I do? Just doesn't make sense to me. All this said, I like going to Wellesley VW! I would just like to see the loose ends tied up! More

Aurelio Pabon was exceptionally helpful in every way he could be and I would recommend him very highly. The dealership has always been very low pressure and can make car shopping a pleasure. We have had could be and I would recommend him very highly. The dealership has always been very low pressure and can make car shopping a pleasure. We have had Audis for years but there may be more VWs in our future. More

I had a great sales experience. I went to the dealership expecting the usual runaround or dog and pony show form the salesman and sales manager. as you can tell i have a very low opinion of the purchasing expecting the usual runaround or dog and pony show form the salesman and sales manager. as you can tell i have a very low opinion of the purchasing process but I was very suprised. I initially dealt with John Nesbitt who was a very afforable gentlemen, very low key, and no pressure. He was very informative on the detals of the cars I looked at and professional at all times. Due to business commitments he engaged Kevin Mullin to assist me further and it was Kevin who I worked with from the first visit to the day I drove away in the car. Kevin is very gregarious and enengenic without being pushy. He went out of his way answering questions I asked as well as those my wife posed. On the day we took delivery of the vehicle he spent at least 30 minutes demonstrating all the features of the car to my wife and myself. I would tell my friends and relations who were interested in purchasing a car to stop by the dealership and ask for Kevin or John with no reservation. More

What a great experience! I had been taking my older VW to this dealership for several years to be serviced, so when I needed a new car, I thought this place would be a good place to begin my search. Othe to this dealership for several years to be serviced, so when I needed a new car, I thought this place would be a good place to begin my search. Other dealerships I visited did not stand a chance. Wellesley VW made car-buying very easy. More

Excellent relationship with this salesperson was formed and I would surely recommend purchasing a VW from this dealership with this salesperson, Aurelio Pabon, in particular. Decent price, no pressure, goo and I would surely recommend purchasing a VW from this dealership with this salesperson, Aurelio Pabon, in particular. Decent price, no pressure, good support from his sales team too. You don't always have to feel like it's torture buying a car. More

I was referred to Aurelio by my brother who had recently also bought a VW from him. He was very friendly, accomodating with my time crunch and I never felt pressured. He helped me find the perfect car. He e also bought a VW from him. He was very friendly, accomodating with my time crunch and I never felt pressured. He helped me find the perfect car. He explained every feature upon delivery and even some little things to expect. I would definitely recommend him and the dealership. More

My husband and I recently went to Wellesley Volkswagen to purchase a 2011 GTI. Our salesman, Aurelio Pabon made our car-buying experience a very pleasant one. He was polite and friendly from the moment we wa purchase a 2011 GTI. Our salesman, Aurelio Pabon made our car-buying experience a very pleasant one. He was polite and friendly from the moment we walked in the door. He was knowledgeable and answered all of our questions thoroughly. Even after we had purchased the car, Aurelio called to make sure we had no new questions and that we were satisfied. In the upcoming months, when it is time to trade in our Jetta, I will definitely choose Aurelio Pabon as our salesman again. More

aurelio was beyond helpful he answer all my questions he was very patient with me and my husband. we shopped around, took out time. aurelio is friendly has a caring personality thats one of the reasons why was very patient with me and my husband. we shopped around, took out time. aurelio is friendly has a caring personality thats one of the reasons why we came back to wellesley vw to close the deal on a vw jetta! wellesley vw is very lucky to have aurelio on there sales team he is an asset to the company. More

Working with Aurelio was fantastic.He let us move at our pace.He never hit us with the (Hard sell).When we finally decided on the car we wanted he wasted no time and found it, in fact he personally went to pace.He never hit us with the (Hard sell).When we finally decided on the car we wanted he wasted no time and found it, in fact he personally went to pick it up.The entire staff at Wellesley Volkswagen was great to deal with but Aurelio was the true standout.It was refreshing to finally buy a car from a salesman and dealership that gets it. Thank you for everything. More