Wellesley Volkswagen | Page 311

John Nesbit and Wellesley VW continue to astound me with their dedication, honesty and ability to make every interaction simple and friendly. John has now helped me in and out of every car I have owned/lea their dedication, honesty and ability to make every interaction simple and friendly. John has now helped me in and out of every car I have owned/leased. I have always been thrilled with my product and service received. More

I was looking for a Nissan Altima and after visiting a few dealerships, I found a great, fully loaded one online and was contacted by Wellesley Volkswagon for a follow up. I ended up going in late one da few dealerships, I found a great, fully loaded one online and was contacted by Wellesley Volkswagon for a follow up. I ended up going in late one day after work about an hour before they were closing. I didn't expect rolling eyes, but since they were about to close, I didn't expect stellar service either. I was pleasantly surprised when Aurelio warmly greeted me and my boyfriend. He never seemed rushed, answered all of our questions, and was super friendly. After visiting other dealerships, I really noticed a difference dealing with Aurelio. I would recommend working with Aurelio if you're looking for someone that is knowledgeable, easy to work with, and low pressure. They also have a great selection of low priced, non-Volkswagon trade-ins. I couldn't have gotten the price I did anywhere else! I'm very happy with my purchase. More

I came to Wellesley Volkswagen with a car that needed repairs. I had bought it at another dealership only 7 months ago and had had nothing but problems, (it was not a Volkswagen dealer). When I assessed repairs. I had bought it at another dealership only 7 months ago and had had nothing but problems, (it was not a Volkswagen dealer). When I assessed the damages, I decided I wanted to trade it in. This meant I needed to roll over what I still owed into a new loan. I was introduced to Andy in sales and he introduced me to a reliable vehicle, a 2007 with only 21000 miles on it. The price was within my budget. Right from the get-go he was thinking of what the most appropriate car on the lot was for me. From there, everything he did to make the deal was thorough. I never felt pressured or rushed into anything. He told me everything I needed to know about the car so I could make an informed decision. When I went back for the registration he told me to sit tight and he filled the tank, got my inspection sticker and left the reg in the glove box with a smile. He was great! Anthony in financing was superb as well- he worked the deal for me! Thank you so much guys! More

While I looked into and test drove cars until I decided to buy a specific Golf, Kevin was kind and helpful, and did not put pressure. He seemed to be interested in and be respectful to customers concerns. to buy a specific Golf, Kevin was kind and helpful, and did not put pressure. He seemed to be interested in and be respectful to customers concerns. I also feel that he keeps himself updated about various technical aspects about the cars he is selling. He also gave me an honest advice that it could be by far more beneficial to sell my old diesel car myself, since there are people who know that the mileage does not matter much in a well maintained diesel car – however, I decided to trade it in, because I was too busy -. I will visit Wellesley again in my next purchase. I also want to say about a minor thing I like in Wellesley sales website. Wellesley VW gives information about what options each car has. Many VW dealers’ websites do not. In contrast to such US VW dealers’ trend, people can see the exact copy of the Windows sticker online when they are shopping for domestic brand vehicles. More

I started to notice that the check engine light would come on periodically on my '06 Jetta GLI. Then it stayed on, so I brought it to Wellesley VW. Ian had it checked out and they saw a few cylinder mi come on periodically on my '06 Jetta GLI. Then it stayed on, so I brought it to Wellesley VW. Ian had it checked out and they saw a few cylinder misfires, resolved that, cleared the codes and had me back on my way in short order. This was good for a few days, then the check engine light came back on, so we repeated the process. Ian apologized, had it looked at again, and the same thing occurred. The check engine light came back on again after a few days. I called Ian back, and he was very apologetic that this kept occurring and arranged for me to leave the car for a few days and got me a rental so they could get to the bottom of the issue. I was getting quite frustrated with my vehicle, but Ian had a great attitude, was very helpful at each step, and was determined to get this resolved for me. It turned out to be a very difficult situation, and they had to call in an expert from VW to come in a spend some time with it. It was something that was quite rare and turned out to be multiple cylinder misfires that were not easily resolved, but they did. It has been working great for sometime now, and runs better than ever! I have to thank Ian for his helpfulness, great attitude, and willingness to go above and beyond in getting this issue rectified for me. I'm sure it got to be frustrating on his end, but he never made me feel as though he was, and was there each step of the way working on this for me. I know that if I have any issues with my vehicle going forward I would not hesitate to bring it right back to Wellesley VW, and would recommend them to anyone. Their service department is great and the customer service is excellent. Thank you!! More

I would rate John a 5 . He was terrific. The price on the new vehicle was competitve and I got good value on my trade in. I have not used servcie yet so I cannot rate that aspect. I went tothis dealer a the new vehicle was competitve and I got good value on my trade in. I have not used servcie yet so I cannot rate that aspect. I went tothis dealer after seacrhibn for the car I watned adnhtey had teh best invetory adn were the most responive to my inquiry . They offered to get teh exact vehicle I wanted at the saem price from another dealer. no haggling! More

We had bought a brand new VW Golf TDI 2011 and had problems with the car stalling. We were looking around for a convenient location, near work (Wellesley College) where we could drop off the car for problems with the car stalling. We were looking around for a convenient location, near work (Wellesley College) where we could drop off the car for service (we had bought the car a month before) at a dealer in a different suburb. I called service, introduced myself and explained why we were interested in using Wellesley Toyota. I was not being unreasonably lengthy, and before I was ten words into my talk, he said, in a disintersted voice "How can I help you?" I started again, but was again interrupted. On the face of it, it sounded as if he had not heard a word I was saying, nor could care less. I told him that perhaps I would go back to the other dealer, where, for better and worse, they listened to their customers, paiful as this sometimes may be. That was the end of the conversation. VW in Wellesley may be very competent, but a little empathy would have gone a long way. When your brand new car has a safety problem, you expect a little patient. I do not know his name; he did not offer it. This happened at about 8:50 AM on 16 February. More

Kevin Mullen (salesperson) and Mike (sales mgr) helped me get into the used gti that i wanted and the payment terms that i requested. Kevin is the most-tech savvy and knowledgable salesperson I've ever deal get into the used gti that i wanted and the payment terms that i requested. Kevin is the most-tech savvy and knowledgable salesperson I've ever dealt with - in any industry! He knows his stuff! More

I always have my VW serviced at Wellesley because they are always fair on the price and stand behind their work. Whenever I've had any sort of problem, they fit me in that day and either get it repaired are always fair on the price and stand behind their work. Whenever I've had any sort of problem, they fit me in that day and either get it repaired while I wait or get me a loaner. They do not play any of the games that some of their competitors do. They are honest and get the job done for you. If you need to have your car servied, I would recommend taking it to Wellesley VW and asking for Ian. More

I had just been involved in a major car accident and it was necessary for me to shop for a new or used car. My mindset was unmotivated and I was in no mood to deal with the stress of negotiating to buy a was necessary for me to shop for a new or used car. My mindset was unmotivated and I was in no mood to deal with the stress of negotiating to buy a new car. After shopping at several dealers, I saw a car at Wellesley VW and decided to take a look, though it was a distance from my home. When I arrived and met Andy, a sales person for WVW, I never once had the sense he wanted "just" to make the sale. It was nice to know he was interested in my needs, which personally I think is rare from my previous experiences. After my purchase, any concerns about the car were addressed, attended to, and the quality of work definatetly exceeded my expectations. The price paid was reasonable and adjusted to my personal budget, with little and painless haggling. With small items thrown into the deal, we worked out an agreement which I know I was very happy with. After the sale, other registry items, inspections stickers etc., were seamless which in my opinion added to the value of my purchase. I did my homework before walking in and if I haden't I probably would have done just as well with a group of individuals at this dealership. I would highly recommend (and have already) this dealership to my friends and family. More