Wellesley Volkswagen

I believe that direct customer feedback is the best way to recommend or rate a service or product that is why I chose to offer a rating here of my extrordinary expereince with Wellesley Volswagonand in par to recommend or rate a service or product that is why I chose to offer a rating here of my extrordinary expereince with Wellesley Volswagonand in particular with Aurelio Pabon. I was coming off a Jetta lease and my volkswagon dealer at the time of my lease was in Brookline, since Brookline, is no long a VW dealsership, I was completley overwhelmed by going throught the turn in process and finding the next VW to lease. I knew Wellesley was not far from my office so I just picked up the phone and called them for "Help". Help came in the form of Aurelio Pabon who upon my telling him, I no longer have a dealership, he said in a very calming and friendly voice, "Yes, you do Lisa, We will be your dealership, we can help you." Immediately my stess level dropped and I felt like he completley understood my anxiety and could help me. We settled on a time to meet and he had seeral cars based on our intital discussion to show me and my husband. There was no pressure, he guided us through the process easily and at our comfort level and we were able to drive off in a new Jetta that I love the same day and took care of explaining how the turn in inspection would work. My husband and I couldn't have been more comfortable and thrilled with the experience. And as Aurelio predicted in that first interation, I look forward to working with Wellesley Volkswagon and Aurelio for many years to come. It was that OUTSTANDING! More

The sudden increase in gas prices drove me to pull the trigger on the TDI Sportwagen with the clean diesel engine. I had recently purchased a new VW Tiguan (awesome) 3 months ago from Kevin Mullin, so na trigger on the TDI Sportwagen with the clean diesel engine. I had recently purchased a new VW Tiguan (awesome) 3 months ago from Kevin Mullin, so naturally, when shopping around for my 2nd car, I was hoping Kevin's dealer could match my best offer so I could buy from him. I live closer to other VW dealers, but Kevin is the best in being honest and open through the sales process and does a great walk-through. It's nice to buy a car brand from someone who is knowledgeable and enthusiastic about the brand. The only problem now is, the TDI has a long life and I may not be back for a while to buy again! But I'll recommend him to friends. More

I really enjoyed dealing with Kevin and his colleagues at Wellesley VW. I came in knowing almost exactly what I wanted in a new car and without any delay, I was able to take a car out for a test drive on my Wellesley VW. I came in knowing almost exactly what I wanted in a new car and without any delay, I was able to take a car out for a test drive on my first visit. We worked out most of the details of the deal by phone the next day, and that night I was buying the car. I came by the next day after work and my car was all ready for me - cleaned, registered, inspected, and ready to go. Kevin spent at least 30 minutes with me going over nearly every detail about the car - top to bottom and bumper to bumper. I would definitely recommend Kevin and Wellesley VW in the future. More

I came to the Wellesley Volkswagen because I have a 2001 Jetta and I was having issues with my cheek engine light. Ian Bray who works as a service consultant is who I spoke with; not only did he have a gre Jetta and I was having issues with my cheek engine light. Ian Bray who works as a service consultant is who I spoke with; not only did he have a great attitude and make me feel like an important customer. But he also went above and beyond to explain to me my car situation. He offered me great customer service and made me feel like my business mattered but also explained to me my other options. I highly recommend the Wellesley Volkswagen and that when you go you speak with Ian Bray. More

This was the second time that I dealt with Kevin Mullin when purchasing a car. I returned to him because he is a warm friendly salesperson who demonstrates an amazing knowlege of the vehicle choices, thei when purchasing a car. I returned to him because he is a warm friendly salesperson who demonstrates an amazing knowlege of the vehicle choices, their differences and the options available. Without feeling pressured, I was able to determine which vehicle was best suited to my needs and arrive at a price that was acceptable. On delivery he was able to point out all the features and their operation so that I could drive away with confidence. After driving Hondas for many years I returned to Wellesly Volkswagen because of how impressed I am with the sales and service operation. More

i was very satisfied with all aspects of the purchase. The only problem i had is that the minivan i bought (a 2009 but ith only 3,000 miles) needed new wipers and they were not installed. i did not notice The only problem i had is that the minivan i bought (a 2009 but ith only 3,000 miles) needed new wipers and they were not installed. i did not notice until the next day when it rained so i had to have some put on. When i spoke to Aurelio, he told me to send in the bill and they would send me a check for the wipers i had to buy. More

John was wonderful to work with - he (and his manager and the finance person) made what can typically be a frustrating experience a straightforward negotiation. We got to test drive all of the cars that we the finance person) made what can typically be a frustrating experience a straightforward negotiation. We got to test drive all of the cars that we were interested in buying. We are both very excited about our new car and were left knowing that we have found great people to work with in the future. More

Kevin was a pleasure to deal with. He was very knowledgable about the car and gave us the information we needed to make an informed decision. He was low pressure. We visited other VW dealers, an knowledgable about the car and gave us the information we needed to make an informed decision. He was low pressure. We visited other VW dealers, and we found Kevin and Wellesley VW to be more friendly and welcoming. The process was very painless and I would recommend Kevin and Wellesley VW to others. More

John worked with me to find the right car and was very open about price and putting me into a vehicle that had what I wanted but wouldn't break the bank. He was always easy to get in touch with, be it by open about price and putting me into a vehicle that had what I wanted but wouldn't break the bank. He was always easy to get in touch with, be it by phone or email. He's very personable and friendly. He sold my sister a car ten years ago and remembered the sale, and I was comfortable and happy to give him my business. When I finally took possession of the car he was exceedingly thorough going over all of its features, including setting up my phonebook as well as the navigation and radio settings. The dealership as a whole is trustworthy. I've used their service department for years and the staff there has always been open about a repair that was necessary versus those that could be put off if they were too costly for me. The sales procedure was easy and not overwhelming, which I was worried about because I was purchasing my first brand new car. John made sure I knew exactly what I was getting and exactly how much it would cost. I know I'll continue to use Wellesley Volkswagen service and when it comes time to buy another vehicle, I'll undoubtedly call John. More

John Nesbit and Wellesley VW continue to astound me with their dedication, honesty and ability to make every interaction simple and friendly. John has now helped me in and out of every car I have owned/lea their dedication, honesty and ability to make every interaction simple and friendly. John has now helped me in and out of every car I have owned/leased. I have always been thrilled with my product and service received. More