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Wellesley Volkswagen
Wellesley, MA
3,084 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,084 reviews
August 02, 2008
Super rip off and no customer care - this place charged me 2 hours of labor for a 0.5 hour job, and were unapologetic when I argued about it. I had an appointment and brought the car in at 7:30am to have me 2 hours of labor for a 0.5 hour job, and were unapologetic when I argued about it. I had an appointment and brought the car in at 7:30am to have the latest VW recall work done and to have the LATCH system installed on one side of my 2001 passat. The LATCH system had already been done for the other side and it took 0.5 hours according to my invoice from VW Brookline from a couple years back. VW Wellesley said the car would be ready by 2pm. I called at 2 and they said 2:30. I was there at 2:30 and it still wasn't ready. I complained at 3pm and it turns out my car had just been sitting in the lot waiting. I go to pay and the bill was $224.03 - parts plus 2 hours of labor. I talked to the service manager and he defended the 2 hours to bolt two pieces of metal to the frame. This place is worthless. I'd never go back. More
by halvorka
Employees Worked With
Ian Bray
July 10, 2008
They gave me a great price, but nothing else about the experience was good. They told me they would install a free MP3 player (which they advertised in the Boston Globe). When I picked up the car though experience was good. They told me they would install a free MP3 player (which they advertised in the Boston Globe). When I picked up the car though the player hadn't been installed. They told me the new Jetta wasn't compatible with the player and instead they'd give me a $50 gift certificate for their service department. I declined the offer and told them I wanted $350 to go buy an iPod to use in the car since they had promised me an MP3 player. They then claimed they had never promised me an MP3 player and essentially called me a liar. I've now made it a point to tell all of my friends never to buy a car from Welleseley VW. More
by WBDLee
Employees Worked With
Don't remember
May 24, 2007
I shopped 3 dealers. Wellesley gave me the best price that was a year ago. I have since purchesed 2 cars from them for my family.They have gone out of their way to make sure i was happy. Their service d that was a year ago. I have since purchesed 2 cars from them for my family.They have gone out of their way to make sure i was happy. Their service deparment is the best. I highly recommend them More
by Anthony1995
January 21, 2007
Bought a VW Cabrio in 2001 with 8,000 miles; in 2006 with 22,000 miles on this car (after regular servicing also) it needed over $3,000 dollars worth of repairs! Dealer would not comment, no explanation on w 22,000 miles on this car (after regular servicing also) it needed over $3,000 dollars worth of repairs! Dealer would not comment, no explanation on why etc. Asked was this typical? Did a carfax search on the car and found it had been repossed in 2001, this was never disclosed to us despite us asking for the history on the car - we were told it was a VW employee's car that was driven for 3 months. Will never buy a VW or have any dealings with this company again. Be careful. More
by 2421526
