
Wellesley Volkswagen
Wellesley, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Aurelio is excellent! I highly recommend him! He is kind, thorough and very honest. He didn't treat me like a solar sign like many other car dealers do. thorough and very honest. He didn't treat me like a solar sign like many other car dealers do. More
From the first visit sales person was great (no pressure) willing to work with our schedule as needed. Went into service already and helped quickly to resolve issue with tire pressue. willing to work with our schedule as needed. Went into service already and helped quickly to resolve issue with tire pressue. More
Andreas really went above and beyond, getting me the exact car I wanted and working with Dennis to get me a great deal. Highly recommended! exact car I wanted and working with Dennis to get me a great deal. Highly recommended! More
My experience was seamless; as I made a time to meet with Tom, he kindly picked me up from a nearby commuter rail station. At the dealership, we thoroughly discussed all my options including purchasing a ne Tom, he kindly picked me up from a nearby commuter rail station. At the dealership, we thoroughly discussed all my options including purchasing a new car versus a leased car and compared the benefits of purchasing a used vehicle to both as well. We test drove several vehicles and discussed my likes and dislikes of each model and narrowed it down to a 2010 Jetta. Tom helped me fully understand all my options and ultimately made the buying experience very simple. Tom was also extremely flexible in helping me back on the road in terms of signing my paperwork and getting my “new” Jetta on the road. I am most certainly going to recommend Tom as an excellent resource to purchasing a new vehicle to all my friends and family in the New England area. More
Very poor experience with the service department! [Hence the length of this review] I never got the impression that they were NOT trying to screw me. I brought my VW Jetta TDI to VW Wellesley service the length of this review] I never got the impression that they were NOT trying to screw me. I brought my VW Jetta TDI to VW Wellesley service department and left my car with Mike to have a check engine light diagnosed (which I had already done by a separate mechanic so I knew what the fault codes were). Diagnosis came back and Mike said that it would be a $1,000 repair. When I asked Mike to email me a write-up of the diagnosis or at least an "itemization" of what they intended to do, he acted like I was asking him to rewrite the Magna Carta. After a 5 minute conversation that made me feel like I was in the Twilight Zone (ie. is this guy seriously asking me "why" I wanted to see a breakdown of a $1,000 work order?) I finally told him not to do anything and that I would pick the car up the next day. Remember what I said about them never giving me the impression that they were NOT trying to screw me? Well, this is a perfect example; if he didn't have anything to hide then why wouldn't he give me a detailed (ie line-by-line) report of the work that they proposed to do on my car? It was like pulling teeth trying to get this, which ultimately does not make me want to trust this guy, or the dealership, to do ANYTHING to my car. Fast forward to the next day: I pick up my car (begrudgingly pay the $112 "diagnosis fee") and start calling VW of America to see if any of the work is covered under warranty. [oh and do you think Mike or anybody at VW Wellesley tried to help me with this warranty issue...NOPE - its money out of their pocket. I asked them if it was covered and they said no, flat out "no"] After a few days of conversations, VW of America ultimately decides to cover 1/3 of the work under warranty (thanks VW) so I at least get $300 towards my repairs. But, I decide that I don't trust Mike or the guys at Wellesley AT ALL so I have them fix the part that is under warranty and nothing else. Instead I decided to have a VW "specialist" look at the other problem that was not covered under warranty and thus not fixed by VW Wellesley. I had done research at this point and found a guy south of Boston who sounds like he really knows his stuff - especially relating to the TDIs. Long story short, I pick up the car and am taking it to this VW "Specialist" in Braintree (isn't it ironic that the VW "specialist" in this case is not actually a VW dealer???) and when I get to this guy's shop, I pop open the hood of my engine, and what do I see?? Sitting in plain sight: there is a set of socket wrench heads sitting on my engine cover. Apparently, the VW Wellesley mechanic closed the hood of my car forgetting that he left a set of socket wrench adapters on my engine!!!! Ever since I left the VW dealership, I had been driving around with the dealerships' tools rattling around in my engine compartment!!! Talk about a potential disaster: what would happen if one of those socket wrench bits bounced into my timing belt or the fan, or any moving part / orifice in my engine????? That would have been BIGTIME problems! Lawsuit and liability central!!! Just to b clear: here's why I am writing this...... I can deal with getting screwed on price at the dealership service department, I can deal with paying $112 for a VW flunkie mechanic to plug in a vag-com and diagnose what a guy at AutoZone can do for free, I can deal with the honest mistake that a flunkie mechanic left his tools in my engine compartment... however, I can not deal with Mike and the people at VW Wellesley not understanding the liability of what they had just done: and instead hanging up the phone on me because they were mad that I had discarded the tools. Mike was LESS concerned about the damage that could have been caused from that foreign tool lodging itself somewhere in my engine and MORE concerned with the fact that he is out the $29 bucks that those tools cost. I will NEVER go to VW Wellesley again: not for service, not for sales, not for a $112 check engine light, not to drop off misplaced mechanics tools, NOT FOR NOTHIN'!! FYI....if anyone is looking for an honest mechanic to work on their VW in the Boston area, call Chris Hill at Kraftwerke. He has my car right now fixing the problem with my car that I REFUSED to let VW Wellesley fix. More
I was looking to buy a Volkswagen Passat and chose Wellesley Volkswagen due to their proximity to my home. The salesman who greeted me was Andreas Becker. He was very low key, extremely professional, Wellesley Volkswagen due to their proximity to my home. The salesman who greeted me was Andreas Becker. He was very low key, extremely professional, and an excellent listener. I have sold financial products for 45 years and know a good sales person when I see one. He asked good questions and helped me locate the car which fit my requirements at another dealer nearby. We took a lengthy test drive during which Andreas pointed out the important features of the car. We then returned to the dealership and within a short period of time reached a fair price and completed the deal. I picked the car up a few days later and evrything was easy and in order. I would recommend the dealership and Andreas to anyone as my experience with them was first rate. Sincerely, David Feldman More
We had an extremely positive experience at Wellesley VW, thanks to Tom Whitaker. During our first visit, we test drove a few cars with Tom and he took the time to go over all of our options. Most importan thanks to Tom Whitaker. During our first visit, we test drove a few cars with Tom and he took the time to go over all of our options. Most importantly, Tom never pressured us to make a decision. After scouting around at other VW dealerships, we quickly returned to Tom at Wellesley VW - he knew his stuff and got us a fair price for both our trade and our new car. We love our new car and we look forward to working with Tom and the Wellesley VW team again soon! More
Easily the best experience we've ever had purchasing a car. The transaction from beginning to end was civil and straightforward. The salesperson, Andreas Becker, was professional, informative and not pu a car. The transaction from beginning to end was civil and straightforward. The salesperson, Andreas Becker, was professional, informative and not pushy in the least. This dealership is different - they want to foster relationships for the long term - a refreshing difference from other dealerships. More
My wife and I were looking at a few gas-friendly new car options, and having heard great things about TDI Diesel vehicles, we stopped over at Wellesley VW to test a few out. After 5 minutes of looking aroun options, and having heard great things about TDI Diesel vehicles, we stopped over at Wellesley VW to test a few out. After 5 minutes of looking around, we were greeted by Tom Whittaker, and were taken care of for the rest of the time. Tom was able to answer our TDI questions, and informed us about points we weren't aware of beforehand. After doing a test drive, we liked the 2013 Jetta Sportswagen, but weren't ready to sign the papers that moment. Tom provided us with all the information we needed along with a fair starting price without making us feel pressured to buy right then. A big purchase like a new car is a big deal and Tom proved to understand that by not going down the 'hard sell' path with. That was huge, as he showed a lot of respect for our time and money. After a few days of thinking on it, we settled on a very fair price with Tom, and went in that afternoon to do the paperwork and pick up our new car! We also want to thank his Sales manager Mike, who succeeded in breaking the stereotype of the "man upstairs" who doesn't let the customer out of the store without providing more pressure to buy on the spot. Tom's patient and relaxed approach throughout made the car buying experience fun again. For those interested in a "break all old expectations" car buying experience, we couldn't recommend Wellesley Volkswagen more highly. Thanks!! More
Tom Whittaker at Wellesley VX is a great salesperson, highly recommend the dealership and in him particular! Very courteous, and knows his stuff. No pressure - relaxed environment:) highly recommend the dealership and in him particular! Very courteous, and knows his stuff. No pressure - relaxed environment:) More