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Wellesley Volkswagen

Wellesley, MA

4.9
3,235 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves
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231 Linden St.

Wellesley, MA

02482

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Showing 3,235 reviews

September 17, 2013

Aurelio is excellent! I highly recommend him! He is kind, thorough and very honest. He didn't treat me like a solar sign like many other car dealers do. More

by Avincent
Price
Recommend Dealer
Yes
Employees Worked With
Aurelio Pabon
September 16, 2013

From the first visit sales person was great (no pressure) willing to work with our schedule as needed. Went into service already and helped quickly to resolve issue with tire pressue. More

by MSMASTRIANNI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurelio Pabon
September 12, 2013

Andreas really went above and beyond, getting me the exact car I wanted and working with Dennis to get me a great deal. Highly recommended! More

by Francie413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andreas Becker and Dennis Marin
September 03, 2013

My experience was seamless; as I made a time to meet with Tom, he kindly picked me up from a nearby commuter rail station. At the dealership, we thoroughly discussed all my options including purchasing a ne More

by BritKlinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Whittaker
August 28, 2013

Very poor experience with the service department! [Hence the length of this review] I never got the impression that they were NOT trying to screw me. I brought my VW Jetta TDI to VW Wellesley service More

by unhappytdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike (service)
Sep 12, 2013 -

Wellesley Volkswagen responded

Adam, Our Service Manager Mike Kandalaft reached out to you a few times by phone and email to apologize and has not heard back thus far. Below is an email that Mike K ( different than the Mike you dealt with) " First and foremost is that I would like to take the opportunity to sincerely apologize on behalf of our dealership for the negative service experience that you had with us We fell short in several aspects of this visit, and I want you to know that this is not the way that we do business. The service consultant that you had been working with is no longer with our company, and the approach that he took regarding this matter was the exact opposite of how we have trained and cultured our staff to handle these type of situations You will see from our several positive online reviews that we have built our business foundation on customer satisfaction and will do anything in our power to make every experience a positive one. I ask that you please either give me a call or shoot me an email today at your convenience so that I can put my best foot forward in attempts to remedy this matter. " Mike is still interested in speaking with you, if you are with him. Mike is available at 781 237 3553.

August 18, 2013

I was looking to buy a Volkswagen Passat and chose Wellesley Volkswagen due to their proximity to my home. The salesman who greeted me was Andreas Becker. He was very low key, extremely professional, More

by even7287
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andreas Becker
July 31, 2013

We had an extremely positive experience at Wellesley VW, thanks to Tom Whitaker. During our first visit, we test drove a few cars with Tom and he took the time to go over all of our options. Most importan More

by lmurillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Whitaker
July 30, 2013

Easily the best experience we've ever had purchasing a car. The transaction from beginning to end was civil and straightforward. The salesperson, Andreas Becker, was professional, informative and not pu More

by 28732
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andreas Becker
July 22, 2013

My wife and I were looking at a few gas-friendly new car options, and having heard great things about TDI Diesel vehicles, we stopped over at Wellesley VW to test a few out. After 5 minutes of looking aroun More

by emoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Whittaker
July 10, 2013

Tom Whittaker at Wellesley VX is a great salesperson, highly recommend the dealership and in him particular! Very courteous, and knows his stuff. No pressure - relaxed environment:) More

by Bri2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Whitaker
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