Wellesley Volkswagen

Great buying experience Great experience! Low pressure sales and excellent customer service. We felt that we were treated fairly and felt confident about the quality of the Great experience! Low pressure sales and excellent customer service. We felt that we were treated fairly and felt confident about the quality of the vehicle we purchased. Jens Albrecht was knowledgable and helpful throughout the process. We love our new Passat! More

Personal and professional customer experience I've been fortunate enough to have leased two Volkswagens in the Boston area over the last 16 months. After not having the best experience going from I've been fortunate enough to have leased two Volkswagens in the Boston area over the last 16 months. After not having the best experience going from my very old Audi into a GTI at a competitor in the area (lots of options around metro Boston for a VW) I found myself at Wellesley Volkswagen looking for a specific car they had in the lot. I began working with John Nesbitt and instantly felt at ease working with his approach. I don't write reviews, but I'm compelled to endorse John and back up what everyone else is saying about the dealership. A lot has changed if you've been in your car for a few years. VW is putting out a safe and well engineered car these days and it's worth not overlooking what they, John, and the team at Wellesley have to offer. More

excellent experience Recently bought a 2016 GTI. Had a great experience working with Jens Albrecht. Jens was friendly, knowledgeable, and facilitated a smooth buying pro Recently bought a 2016 GTI. Had a great experience working with Jens Albrecht. Jens was friendly, knowledgeable, and facilitated a smooth buying process. He was excellent with returning phone calls and emails. After the purchased, he reviewed all of the controls / functions, and made sure I was all set, and offered to set up further meetings as necessary in case any questions came up. Overall great experience! More

Honest Dealership I had a great experience at Wellesley VW after having a less than great experience at a different dealership a few miles away. Marc Schoenhammer was I had a great experience at Wellesley VW after having a less than great experience at a different dealership a few miles away. Marc Schoenhammer was friendly, knowledgeable, and offered a fair price without making us go through a bunch of negotiation. More

Kevin is a professional As of August 31, 2016, we are driving our fourth VW, a Jetta SEL. It is a great car, with digital climate control, rear parking monitor, radar for the As of August 31, 2016, we are driving our fourth VW, a Jetta SEL. It is a great car, with digital climate control, rear parking monitor, radar for the side and front, rain sensing wipers. It has a peppy engine that runs on regular gas. And, for a small car, it is quite roomy, with a large trunk. We leased a Jetta from Wellesley Volkswagen’s Kevin Mullin in 2013. We came back in 2016 because of Kevin. He knows every aspect of VW cars, which, with new safety features, is a lot to know. He presents information that it is understandable. He is patient. He is a professional. We will return to Wellesley Volkswagen because of Kevin. Rita and Bruce More

Kevin is the salesman that everyone should strive to be I have a very mixed review... Starting with the excellent service in the sales department Kevin was great to deal with. Initially over the phone s I have a very mixed review... Starting with the excellent service in the sales department Kevin was great to deal with. Initially over the phone setting up a few vehicles for us to view. He even sorted out a service loaner for the time that we were in the process of waiting to pick the car up. This guy is totally a legend and it shows when you step in his office and see the awards he's won over the years. This is your man if you want to buy a car at Wellesley VW. Victoria is also a star dealing with the financing and paperwork to get the deal done. Great personality, informed and likely a future GM of some dealership down the road. On the other hand, the man that totally ruined the good vibe of this small town dealership. Anthony Velardo. If we had not come across him in the sales the dealership would be receiving 5 stars. He was abrasive, insulting and quite ignorant when it comes to customer service. These days the customer has the opportunity to choose which dealership they wish to buy from. This guy really put us off and I have been telling everyone about his ignorant attitude. Management needs keep this guy away from customers if they want sales to close smoothly. We almost left on the account of this one bad apple. Avoid him. Overall the car is great Kevin and Victoria are stars and when we buy our next VW in the line of many we will return to Wellesley if promised we do not need to deal with Anthony. More

excellent customer satisfaction I visited the showroom twice over a two year period while considering a new car. I worked with Marc Schoenhammer both times and appreciated his calm, I visited the showroom twice over a two year period while considering a new car. I worked with Marc Schoenhammer both times and appreciated his calm, patient and knowledgeable help. Last week I returned to the dealership and test drove several cars, and Marc's no pressure help was again appreciated. I put a deposit down on a vehicle so that my wife could drive the car the next day. We purchased the car but upon delivery a problem arose. Marc and the entire management team remained calm, patient and respectful- stating that they wanted us to be happy and satisfied. Car buying can be stressful but they worked to make the experience as easy as possible. I am grateful for their dedicated service and willingness to work with us- not just to sell a car but to make sure we were satisfied. I'm happy to recommend this dealership. More

i trade my truck i trade my pick truck in to a VW, and my experience was great, the sales man Andreas was great outstanding work. im really happy with his customer se i trade my pick truck in to a VW, and my experience was great, the sales man Andreas was great outstanding work. im really happy with his customer service. Thank you very much Andreas good job. More

Thank you Marc It was my first car buying experience and I have to say it was outstanding. Marc and all the other people at Wellesley Volkswagen are great. I came in It was my first car buying experience and I have to say it was outstanding. Marc and all the other people at Wellesley Volkswagen are great. I came in a while back to check out the car. Marc was very patient with me, answered all my questions. More

Fantastic experience MY son was looking for a new Golf R. Very difficult to find. This dealer had one. Let me preface my remarks with the statement that I have purchase MY son was looking for a new Golf R. Very difficult to find. This dealer had one. Let me preface my remarks with the statement that I have purchased dozens of vehicles in my years, most from dealers. This experience was not only pain free, but fast. In and out in 2 hours on a Sunday no less. Marc Schoenhammer was the salesman. There was little selling going on, more educating about the vehicle, and discussing finance options. No pushing or prodding. No games. And, he's a neat guy to speak with. We also met with Victoria, their Finance guru. What a pleasant, unassuming, smiling individual. Just tell what you want or don't want and it's done. No torture. Now I am a Mopar guy so it's unlikely I will buy a VW, but if I did, it would be from them. My son on the other hand, is thrilled. More