Wayne Akers Ford

service time is bad I made an appt to take my car in for service yesterday (AC),for 11:00 am. Apparently they are short on service techs. Got a call late afternoon that t I made an appt to take my car in for service yesterday (AC),for 11:00 am. Apparently they are short on service techs. Got a call late afternoon that they couldn't even look at it until the following day. I called and complained to the service mgr Melvin Hanford, who didn't even bother to return my call. Got it back finally today, late afternoon. My service tech Steve Waters said that the call center has no idea that they are short on techs. I went to Wayne Akers because Al Packer West ripped my daughter off a year ago. Wayne Akers did fix the problem, but just make sure they can actually stick to the scheduled appt time. It really messed up my schedule to be without a car for 2 days! More

Quick, courteous, honest...no surprises The sales and finance representatives I dealt with at Wayne Akers Ford were responsive, courteous, quick and honest. I reached out to them after I wa The sales and finance representatives I dealt with at Wayne Akers Ford were responsive, courteous, quick and honest. I reached out to them after I was unable to get the local Miami dealers to commit to a price without going to the dealership. Wayne Akers sales rep took all of my information, gave me an estimate for my trade, agreed to the price of the vehicle and had everything ready when I made the 90 mile drive to their dealership. There were no "surprises" with regard to my trade or the financing after I arrived. The payment terms were as agreed to via email and phone. They had me on the road with my new car in less than an hour. I will be back! More

Bought and Closed in 2 .4 Hours Excellent Staff from sales Ed Murka, finance Dave Lalla, to after market. Treated fairly and with respect. There service department is excellent no Excellent Staff from sales Ed Murka, finance Dave Lalla, to after market. Treated fairly and with respect. There service department is excellent no matter what make of vehicle you Have. One Very Happy Campler More

Ran my credit 11 times I went to attempt to buy a vehicle there and decided not to after I didn't like the terms they tried to get me to sign on 10/1/2016. Ended up buying e I went to attempt to buy a vehicle there and decided not to after I didn't like the terms they tried to get me to sign on 10/1/2016. Ended up buying elsewhere. Found out on credit karma that my credit score had been requested 11 times recently. Upon further investigation, it was Wayne Akers Ford every time except one. Called the salesman that I felt with Gary, and he laughed at me and told me basically that it wasn't his problem! More

Great experience Had both of my Ford's in for general service and new tires. Was treated well and the waiting rooms are great. Everyone treated us well especially Dawn Had both of my Ford's in for general service and new tires. Was treated well and the waiting rooms are great. Everyone treated us well especially Dawn. More

Crooks! Sold my 80 year old dad a true lemon of a truck. Said they'd fix it, but now they won't return his calls. He sat for FOUR HOURS waiting to see the gen Sold my 80 year old dad a true lemon of a truck. Said they'd fix it, but now they won't return his calls. He sat for FOUR HOURS waiting to see the general manager but was finally told that the manager was too busy, and won't return a call to set up an appointment. CROOKS! More

Service department Went to service department on 5/30/2016 for appointment that was scheduled and even got email reminder on 5/29/2016 only to find service closed. I th Went to service department on 5/30/2016 for appointment that was scheduled and even got email reminder on 5/29/2016 only to find service closed. I think that the service department is very poorly ran and have no idea what they are doing also the department has no regard for people's time. More

Damaged my car for the last time Bought a really poor built Mustang GT, 2015. From week 1 it has been in the shop and every time it comes back it's DAMAGED. Now, things happen, and th Bought a really poor built Mustang GT, 2015. From week 1 it has been in the shop and every time it comes back it's DAMAGED. Now, things happen, and they have stood behind their qork good or bad until today. I went in for tires, got garbage replacements, rims were damaged, they replaced them. New tires came in, they were mounted without incident. Got a nail, have a wareanty package. Went in for a patch. Car came out with damage to the hood and trunk. I detailed the car 1 day before this. Their lawn people also covered it in clippings, so they detailed it. Somewhere in between my car going in, gettung the patch in the tire, getting thrashed by the lawn guys, then detailed, got dented pretty bad on the trunk and noticably in the hood. This is 1 of many things gone wrong there. Every bitnof work had been subpar and cause for mento return, 2, 3 and 4 times for simple things to be resolved. I showed the manager, Rob, a nice person, but he said he's taking NO RESPONSIBILITY. Overall, the Mustang I have is garbage, mechanically, the engine is fine, although they put a 50/50 blend in it 1 time, that left me covered in gas/oil smell everyday for 2 months. They did that too. I have had NO LUCK with Fords or Ford dealerships. 2 Mustangs, a 2o14 and a 2015. Ford bought abck the 1st under the Florida Lemon Law, gave me a discount on a new one, and the dealer experience with the 2nd, although they're NOT BAD PEOPLE had been horrific and I cannot give them day after day of my life for their errors. I will be paying for the dent removal myself, taking 4K and dumping this car pile.of sheet for a REAL CAR. For 40K, weekly issues, no loaner, mointing rental and extra expenses on a 49K payment have left me FURIOUS! I made a vow to never figjt with anyone again recently, so I will post this review and take my business elsewhere for good. Again, Individually they are nice people and I've been made to feel appreciated, but the incompetence and consistent damage, substandard work and an over garbage cat eg - driver body panels rubbed and although bet out of eachothers way, "cannot bebfixed withou cutting it open" apparently it's structurally defective. - hood flies around at 65 mph, been adhusted and in shop 3X, no good ever. - rear window leaked, was fixed, came back with inoperable radio and bluetooth never worked properly again. - damage 2 rear wheels changing tires, but have since replaced the defective equipment and performed the same work without incident. - put wrong oil, a blend instead of full synthetic, resulted in 2 kr 3 months of torture of oil/smoke smell on me and passengers, coming in through the vents! Had itndrained and replaced with synthetic 2x and subsided. - this week, spaghetti monster as my witness, went in for a simple patch, they never balanced the wheel, got on I95 and it was like Jodi Foster in Contact when she's in the pod and its was shaking the chair loose! Took it back in, waited 4 hours (while I am sure they decided to stick me with their damages to my car) saw it outside, covered in grass clippings. Showed Rob, he sent it to detail, got it back and when I looked down from.my balcony when I got home, Isaw the first dent on the hood. Took it back tonshow him and get the wheel balanced, they did that, got ot back, looked good under the covered service area. Got home, looked down and see 2 huge dents in the trunk now, they know it was there. I WILL NOT BE GOING BACK EVER AGAIN, NOT FOR SERVICE AND I GIVE UP! I'M TURNING THIS GARBAGE BACK OVER TO FORD THROUGH THEIR BUY BACK PROGRAM, AGAIN OR TRADING OUT AT A LOSS TO SACE MY SOUL! OWNED SINCE 7/4/15 BEEN IN SHOP 20X FOR WARRANTY, SERVICE AND DAMAGE RESOLUTION. HAVE BEEN WITHOUT IT FOR WARRANTY/DAMAGE REPAIRS OVER 3 WEEKS. NICE PEOPLE, HORRIBLE CAR AND DEPLORABLE SERVICE QUALITY. More

Great Experience I was very happy with Andrew Bisaccia. He helped me find an amazing car and the customer service he provided was top notch. I would absolutely recomme I was very happy with Andrew Bisaccia. He helped me find an amazing car and the customer service he provided was top notch. I would absolutely recommend anyone to this dealership, the people there are friendly and Andrew did such an amazing job guiding me through this whole process of buying a car. Thank you so so much for all you did! More

Do not buy a used car from this dealership We bought a used PT Crusier from them with them assurances that all maintenance was up to date. It wasn't. The timing belt should have been replaced We bought a used PT Crusier from them with them assurances that all maintenance was up to date. It wasn't. The timing belt should have been replaced 30,000 miles ago and any average service department would have known it. Sure enough it went out and almost destroyed the car. Although the profess to be customer orientated, they refuse to participate in the repair costs. More