Wayne Akers Ford

I'm very saddened to report that my experience in your dealership was the most horrifying and scariest time in my life. Your finance manager Philip Edwardo made my experience at Wayne Akers complete your dealership was the most horrifying and scariest time in my life. Your finance manager Philip Edwardo made my experience at Wayne Akers completely negative and life-threatening. I have no choice but to contact Ford's corporate office and report his actions. The only saving grace about today was that my 2 and 1/2 year just left your dealership, had Mr. Edwardo treated us like that in front of my daughter I would've called the police. I met Mr. Edwardo for the first time when he informed me that the original "done" deal that was agreed upon with your salesman David Alla and JP was not to be. I simply voiced my frustration by stating that "your all unbelievable" wondering why both David Lala and JP insured myself and my wife that we would be garunteed a lease on the new Ford Edge. Mr. Edwardo just up and left the table. He left without reason and I had to have the secretary page JP to find out what was going on. I followed behind JP when JP asked Mr. Edwardo about leaving me alone at the table. It was at this moment that Mr. Edwardo flew off the handle and began berating me at full volume. He then moved closer to me in an effort to make his point clear. At this point both JP and your sales manager Juan Dominguez had to physically hold him back. Again as JP and Juan Dominguez were apologizing for Mr. Edwardo actions, Mr. Edwardo approached me in a demanding fashion, screaming to have me follow him to another office. I refused I was really feeling nervous and most of all unsafe. Juan tried in vain to calm Mr. Edwardo but he was enraged and at one point his face was the full color red. I'm a teacher and I always tell my students to report any wrongdoing to the administration. Juan & JP continued to apologize and I implored them to remember the actions of Mr. Edwardo. I had ask them both how they would feel and they both agreed that they too felt the situation was unsafe. I asked Juan Dominguez to help me and he only told me that during your monthly team meeting he will reprimand Mr. Edwardo. I feel Mr. Edwardo actions warrant more than a reprimand. I'm reporting Mr. Edwardo to you, corporate and the Lake Worth police/sheriff department. I can't stop replaying the events of today over in my head and I can't bring myself back to your dealership for fear of my safety. More

Great service but played with pricing was advertised at 22,500 sold at 26,000, not happy with extra cost but got the car anyhow 22,500 sold at 26,000, not happy with extra cost but got the car anyhow More

I originally requested a Toyota yaris but was told that the bank approved me for a focus instead. I accepted and signed the paperwork. They claimed that weren't receiving faxes I had notification went thro the bank approved me for a focus instead. I accepted and signed the paperwork. They claimed that weren't receiving faxes I had notification went through. So where are those important papers? I hand delivered them after driving 2 hrs to do so.I received a call asking for more documents a wk after they'd been turned in. After having the car over a month, they ask me to return it. Spot delivery? I did and the salesman says he will work on getting me reapproved. I ask for my deposit back which he tells me that i am entitled to...so does my lawyer.Then he tells to me that I shouldn't use my second job as income..so I wasn't approved. Now I'm pissed because it is taking them forever to get my refund and I need a car. Good luck if you go there. There should be a law against spot deliveries! More

E-bay purchase: Salesman stated the car I wanted was a stellar condition 1991 Corvette. To date I have spent $8,000 out of pocket to meet that description. The ad pictures taken were all favorable, but by stellar condition 1991 Corvette. To date I have spent $8,000 out of pocket to meet that description. The ad pictures taken were all favorable, but by willful omission there were none of those showing the faults. The salesman stated that they inspect their cars and replace anything less than 50% serviceable. Examples: The wipres did little more than streak and the rear brakes had 5% and the front 40%. The car hauler who brought this car to me in Connecticut noted 30 body faults and two rips on the convertible top. They notarize signatures in your absence and after three months and two letters they finally refunded a measily $3.00 because they overcharged me on the tax. To remove old plates one has to take off screws, upon delivery there were none, how cheap is that? They have you sign a contract giving up your right to a jury trial and state that instead they pay for arbitration. Then they denied me arbitration because my complaint was after 90 days, but the final contract was signed well within that time limit which limit is not specified in any document I ever received. They also stated that I purchased an as is condition car. However the Warrantee has wording that states unless otherwise indicated below, not the box below, just below. I wrote words on the contract: Salesman Anthony Bennett states: Vehicle in excellent mechanical and physical condition and roadworthy. They signed the document, but will not acknowledge those words. My advice is to buy your car from a dealer who sees you as a customer not prey. More

They sell junk vehicles. they claim to inspect vehicles but after purchasing my cargo van I had to take it back to them they said it was fine then having to take it to a shop and have 1125 dollars worth of but after purchasing my cargo van I had to take it back to them they said it was fine then having to take it to a shop and have 1125 dollars worth of work done to the front suspension. then the salesman had nerve to call me the next day ask me how everything. went . buyer beware. I expected better buying a ford product from a ford dealership. Shame on wayne akers ford for taking peoples money and giving them nothing but garbage in return. I would never tell anyone to buy from them. More

I purchased my new Ford Escape (A 2011 XLT) that was on the lot still classified as new since it was never titled. Searched and did alot of homework on the Escape before visiting WA Ford. Was greeted immed the lot still classified as new since it was never titled. Searched and did alot of homework on the Escape before visiting WA Ford. Was greeted immediately and warmly by Jeff Leed and shortly was on a test drive which sold the car. Be aware during the finance/paperwork fun that when they explain your payment etc that they include the cost of gap insurance and extended warranty. I turned down the EW and payment went down $50/mo. Of course its your choice if you want the EW or not. Just sayin. Penny was great explaining the very cool SYNC system in my Escape. Would recommend anyone wanting a new or used Ford to go see the nice folks at Wayne Akers. Love my new car. More

After fleecing us for $1000 to fix a couple sensors, they screwed up the milaege screen in process. The screen was perfect until we brought it to them, and not working when we picked it up.(pretty simple yo screwed up the milaege screen in process. The screen was perfect until we brought it to them, and not working when we picked it up.(pretty simple you'd think) After bringing it back for them to 'look' at, they offered to replace the unit for $600! They refused to do anything about their screw up.....of course "it wasn't their fault"...."they didn't touch it." I told them, if I ran my business that way, I'd be out of business. Just wish we had found this review board before throwing away good money. More

Brought my 2006 Ford Explorer into Wayne Akers Ford for a loud ticking noise coming from my engine at start up. It would last about a minute and then go away. I am the original owner so I know my truck very loud ticking noise coming from my engine at start up. It would last about a minute and then go away. I am the original owner so I know my truck very well and this ticking noise was not normal. To me it sounded like an exhaust leak as they will make quite a bit of noise and then go away as the engine heats up. After keeping the truck for a day and a half both the technician and service advisor told me it is a normal noise and that there was nothing wrong with the truck. I was not happy with this answer so I called Ford Corporate to elevate the situation and try and get help from them. The initial represenative was very polite and understanding and said he needs to contact the dealer to get all the details. I received a call from a different representative at Ford Corporate a few hours later and he actually scolded me for getting corporate involved and that I should listen to the dealer. I could not belive what I was hearing as I knew the ticking noise was not normal! I held my tongue though and told myself to live with the noise a few more months and address it later. After about 6 months I took the truck to Pompano Ford to have it looked at again as the ticking noise was driving me nuts. They diagnosed it immediatey as a cracked manifold and are changing it out under my extended warranty! I will never take another vehicle to Wayne Akers for anything at all! It came down to them simply not wanting to fix the issue as it is not an easy repair! What a way to treat a customer! More

This dealership rips you off on cars & their prices are ridiculously high!. They had a 2006 subaru tribeca b9 with 54k miles & they are asking 20k & that doesn't even include sales tax. I went to anoth are ridiculously high!. They had a 2006 subaru tribeca b9 with 54k miles & they are asking 20k & that doesn't even include sales tax. I went to another dealer"royal palm mazda". & found a 07 subaru tribeca b9 with 40k miles & with sales tax and everything it came out to 20k.. Wayne akers just rapes you with there prices! DO NOT go there. However the sales people r really nice I just don't think the cars are worth what they are saling them for! More

I was sold a 2010 ford fusion. It was a dealer special. It had 33,000 miles. I was told by the salesman that it had never been titled. I was told it was a saleman demo. After purchase I was given only 3000 It had 33,000 miles. I was told by the salesman that it had never been titled. I was told it was a saleman demo. After purchase I was given only 3000 mile waranty. I questioned this because if they were selling this car as "new", (never been titled), I wanted the full 36,000 miles. four days after purchase I was told by the salesman (mr.Brown) that the car was in fact a preowned car. Then he told me it was owned by Enterprize rental car. They sold me a rental car that was supposed to be a sales demo. I was outraged. The sales manager(Rick Kennady) offered me a longer waranty, but the damage was already done. I returned the car and was able to get my car back. More