Wayne Akers Ford

Rolling Out w/an F-150 Worked with Brandon Block. He was efficient but needs to brush up on a few things related to pre-certified. He took us on a good test ride and hon Worked with Brandon Block. He was efficient but needs to brush up on a few things related to pre-certified. He took us on a good test ride and honored the Internet price $4k off the sticker. He also extended the warranty by 50k miles More

The Manager needs to learn customer service I don't typically write negative reviews, but after no apology or any kind of response from the managers and owners of Wayne Akers Ford for their acti I don't typically write negative reviews, but after no apology or any kind of response from the managers and owners of Wayne Akers Ford for their actions, I'm going to have to do this. My husband had a leased Ford Escape that was due to expire January 2016. Unfortunately he passed away 12/5/15. My stepson contacted Ford and they kept saying that, due to the circumstances, they would pick up the car. They never showed over a 2 week period and it was emotionally upsetting to see his car setting in front of the house. After calls to the leasing agent, Mike Lee, with no response, I drove the are to the dealership to drop it off. I met with Manny, the manager and I wanted to know why Mr. Lee never called me back. He snapped at me and said, "I don't know!" That was the beginning of a horrible experience. The last thing I told him was that I was so hurt because I lost my husband and the car had been sitting for 3 weeks. He said, "It's not my fault your husband died, so have a nice day!" I was horrified and had to walk home 2 miles. I'm 70 years old and there was no concern, no empathy, no care, no nothing. I will NEVER forget how I was treated at this dealership. I wrote a letter to the owner and he has not responded. I will tell everyone I know to never go there for any reason, but if they want to be disrespected and dealt with rudely, then that's the place to go. More

Thanks Brad in service and Kathy courtesy drive! Great experience at service department. Brad in service was so helpful and Kathy the courtesy driver. Nice tour! Worth taking the warranty. Car done b Great experience at service department. Brad in service was so helpful and Kathy the courtesy driver. Nice tour! Worth taking the warranty. Car done before promised time. Thanks! More

Price for vehicle higher than quoted. :-( I walked In and asked about a vehicle. Was immediately given a price of $41,000. The sticker was around $45,000 so I started with financing. I was fir I walked In and asked about a vehicle. Was immediately given a price of $41,000. The sticker was around $45,000 so I started with financing. I was first told my interest rate was going to be 8.75%. I wasn't really happy with the monthly payment and I told them that. Well all of a sudden I miraculously qualified for 1.8% financing. But now in order to get that rate I lost $2,000.00 in incentives. I understood that and with the lower rate I would still be saving. Well when it came time to sign the paper work the price was now $45,000. It should have been $43,000. I said something to the finance guy who said well this comes off the top and this goes on the bottom. ?????? Anyway long story short then ended up putting price at $44,000. And would not give me my friends and family discount. I also had problems with the sales guys when the vehicle had to be serviced. Not their problem once you sign on the dotted line. They don't realize this experience has cost them 3 additional sales opportunity's of a very expensive vehicle. More

Bad service Several months back my 05 F150 started running rough and I took it to another dealer for service. My plugs were changed (at 130,000 miles) along with Several months back my 05 F150 started running rough and I took it to another dealer for service. My plugs were changed (at 130,000 miles) along with boots and 1 coil pack. Last week I started to experience the same symptoms, running rough. Since I work in Lake Worth I took it to Wayne Akers and explained what had happened before expecting another coil to have gone bad. Now there is 155,000 miles on the vehicle. I was called a couple of hours later and told my entire engine was shot, a thrasher washer on the crank was damaged and "slipping back and forth" blocking oil ports and oil from reaching the top of the motor. I told the service writer I would come and pick up my truck. Once there I was greeted by a rather angry and belligerent service writer apparently with a "need to be right" complex rather than listen to a customer. The "technician" also appeared with my truck and explained they don't fix this issue because of the miles on the vehicle, only replacement was offered. At $8100...... He also explained the "thrasher washer" was in the center of the block. I had looked it up the night before and know it to be in the front of the crank. None the less I babied my truck up to Stuart to Advantage Ford, where I had experienced terrific service prior and dropped it off at about 7pm. The next morning at about 9am I received a call from the technician at Advantage telling me there was nothing at all "wrong" with my engine other than a several lack of oil, had anyone at the other dealership bothered to check the oil level? It was due for a change so of course I had it drained and replace and now for a week my truck runs like it always had.....perfect. Having never experienced this truck "loosing" oil in between servicing I can't imagine where it all went. I only had 4500 miles since its last change. The truck does not burn oil nor are there any leaks. There is however a service bulletin on this issue of the thrasher washer which in all honesty should be covered by Ford, but that's another story. This engine is fine! I will never recommend nor bring my own vehicle to this dealership for service of any kind. More

Regretting Wayne Akers Vehicle brought in for body work. Kept vehicle for 42 days on an 11 day estimate . Had to return, work was improperly done had it for 3 more weeks. St Vehicle brought in for body work. Kept vehicle for 42 days on an 11 day estimate . Had to return, work was improperly done had it for 3 more weeks. Still isn't right. No communication from Wayne Akers. Unfulfilled promised rental car reimbursement. No response from emails, phone calls or letters Uncaring and unprofessional. Deeply regret doing business with Wayne Akers Ford. More

Extremely Disappointed I am in the market to trade in my current vehicle for a newer model. I been purchasing new cars since 1995. I know how it works. I went to Wayne Ak I am in the market to trade in my current vehicle for a newer model. I been purchasing new cars since 1995. I know how it works. I went to Wayne Akers Ford in Lake Worth FL because I have purchased vehicles there before and thought being a return customer would buy me some flexibility on their end. Greeted nicely but everything went down hill after that. I was told I was upside down on my trade in which I knew. I was told my payments would much higher than I wanted. Again I knew that going in. When I was asked about making higher payments I declined and immediately the salesperson ended the conversation and we left. After giving it some thought I decided to meet them halfway on their offer. I called the salesperson and asked me to come back in to get the deal done. I returned, had to wait 30 minutes for the salesperson to attend to me. He assured me they would do everything possible. Salesperson came back with an even worse deal than the 1st one they gave me during my first visit. when I asked about the first deal he said it was a different manager and he wasn't as forgiving as the first person. salesman told me to sell my car on my own and then come back. he ended the dealings and we left. I cant begin to tell you how rude and unprofessional they were. if anyone is looking to buy a car DO NOT go to Wayne Akers Ford. they don't care about you! More

Dishonest I bought the car in May. Certified used car with a bad transmission. It does not even go with my car. The car is not drivable and they refuse to fix I bought the car in May. Certified used car with a bad transmission. It does not even go with my car. The car is not drivable and they refuse to fix it, I have a family to support and have no car to drive to work with. When I called to let them know, I was hung up on and asked to have my lawyer contact them. Not only are they dishonest but they have no soul to not care about a single mom who owes 6,000 still and can't drive her car. They should be shut down More

Worst service center support in South Florida Bought a 2014 Ford from here last year. Every time I bring it in for service I am greeted by the guy with the worst attitude. He is just unhappy with Bought a 2014 Ford from here last year. Every time I bring it in for service I am greeted by the guy with the worst attitude. He is just unhappy with his job I guess. He's never in a good mood and everything you tell him about warranty service he blames on you the customer. He never once will side with the customer, isn't his job based on customer service? Also now I am being told that they no longer offer loaner cars for warranty repair. So I buy a 40k car and while it's under warrantee I have to pay anther $150 to rent a car, guess they get a kick back on that rental fee as well because they won't call you back for at least 2 days. STAY FAR AWAY FROM THIS COMPANY!!!!!!!!! More

Servive Writer and bogus work needed report really suck I have been using Wayne Akers for over 25 years. They have service my vehicles..........Wayne, Jr, (RIP) suddenly passed away from an airplane accide I have been using Wayne Akers for over 25 years. They have service my vehicles..........Wayne, Jr, (RIP) suddenly passed away from an airplane accident. The service department has been gradually depreciating since his passing and now has hit al all time low. When you arrive in the express lane and porter (AJ?) and a Service Writer Charles meets you. AJ lifts the hood check battery. Terminal tape read GOOD. I ask Charles how long to do tire rotation, oil change and look at a hole in tire. Charles says, "Under an hour". Charles writes it up and directs you to a VIP lounge...... Jerry Springer Show is on the TV; go figure. 45 mins later Charles comes back with a list of stuff (like 5 must have repairs) they recommend to be done. I guess he did not check his computer they did some of that stuff 4 months ago. He said I need a new tire but didn't have in stock but wants to put an unmatching tire on for $145.00. I get the same tire for $95.00 installed. He said I needed a new battery and showed me another thermal tape different from the one AJ had. I told Charles to put new battery in since I have 5 electronics in my car that stay on all night but asked him to find the one AJ had. He could not find it and said AJ probably did not test the battery; Chucky lied; he had AJ tape when he wrote up the deal.......................... BOTTOMLINE.............. Another Great company becomes SCAM ARTIST in the Palm Beaches. I wonder what happens to peoples ethics when the almighty $$$ is involve. Shame on you Wayne Aker Service. PS Your Cashiers in service are embarrassed at the Con-Artist and scams too, AJ is a good person whom I do not think was involved with the scam; unfortunately the others are falling for the loyal employee that scams customers. More