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Wayne Akers Ford

Lake Worth, FL

Overview
Employees
Reviews
Vehicles
4.5
4,185 Reviews
Welcome to Wayne Akers Ford, Where customer service is our passion! Here at Wayne Akers every employee is dedicated to providing world class customer service. That is why we continue to improve every day and maintain a "whatever it takes" attitude. We feel that buying or leasing a vehicle should be easy and hassle free. Simply put we are dedicated to your complete satisfaction. You, our customers and friends are ultimately at the heart of all that we do. We strive day in and day out to constantly exceed your expectations. Our state of the art facility is designed for your comfort, from our beautiful customer lounge to Free WiFi and coffee. Please take some time, browse around our website, and get to know us. If at anytime you have any questions or comments, please do not hesitate to contact any of our employee partners empowered to do "whatever it takes" to make your experience exceptional. We look forward to seeing you soon so that we may personally welcome you to the Wayne Akers Family!
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2000 10th Ave N

Lake Worth, FL

33461

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Showing 4,185 reviews

October 25, 2021

My sales person was a real help and knew her product but the closing experience was not professional at all. Extended Warranties were added without my knowledge. I have asked for paperwork that I am suppose More

by MCGINTYGLM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Kennedy
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Oct 26, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to provide us with feedback. We know how stressful the car buying experience can be and apologize that you feel you did not receive the customer service that you deserve. Let us work with you to turn around this experience into a more positive one. Please include your name, contact information, and nature of any concerns to social@wayneakers.com and we will be happy to have you speak with our team to resolve. Hope to hear from you soon.

Oct 28, 2021 -

MCGINTYGLM responded

I beg to differ that the buying experience should be exciting and a very happy experience. For some people this could be there first time ever owning a new car or the 10th time. It still should be a good experience not intimidating. The closing sales team took advantage of me even after questioning them on the purchase price, insisting that was the lease price before any added warranties. Instead of handling it in a professional way and provide me with all the paperwork that I requested, they have chosen to ignore it. Buyer Beware.

October 23, 2021

Ordered a new truck I was so happy with my salesperson Shawntal and I can't wait to get it soon. Best price I found. More

by starfysh44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHAWNTAL
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Oct 23, 2021 -

Wayne Akers Ford responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

October 23, 2021

The people I felt with were great I couldn’t have possibly had a better experience I will recommend Wayne Akers to anyone looking for a new or used vehicle,,, frank ferry More

by NOEMAIL3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Corey , Lauren, Shawntell , steve
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Oct 25, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

October 22, 2021

the worst thing was had to ask for help not busy but no one around other then that excellent service. More

by JOSEPHALIZZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont recall
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Oct 22, 2021 -

Wayne Akers Ford responded

Thank you for your response! We welcome your return in the future. Have a great day!

October 22, 2021

Very nice and professional. Fast and easy service very informative. Will be going back for sure!! More

by Scion329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue
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Oct 22, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

October 22, 2021

Everyone there was friendly and helpful,th work that I had done was done in was done in a timely fashion . More

by bernieandkay@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa jardine
Report | Print
Oct 22, 2021 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

October 22, 2021

The service technician was nice enough however when she called me and left a message and I called her back she didn’t Return my call for two days until I called her first off when I picked up my vehicle More

by triciaf23@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Kennedy
Report | Print
Oct 22, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to bring this to our attention. We apologize if you did not receive the top-level customer service that you deserve. We always strive to ensure that your visits to our sales or service centers are not only friendly but efficient as well. We again apologize if we missed the mark on this occasion but do please allow us to make this situation right with you. If you can include your name, contact details, and any areas that you feel need attention to social@wayneakers.com, we will have a qualified team member reach out to you directly to make sure you are 100% satisfied. Hope to hear from you soon.

Oct 22, 2021 -

triciaf23@hotmail.com responded

Sure Hello I do not know who records and I will not let me move forward without marking comments Tricia Mott. 3217494025 triciaf23@hotmail.com

October 22, 2021

Always pleased with the service received. Service advisor Gio goes above and beyond. Extremely helpful More

by donnaverni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier
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Oct 22, 2021 -

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

October 22, 2021

It is always a pleasure dealing with Ben Buchanan in the Service Department. He is the best you have! More

by Mad Marine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Buchanan
Report | Print
Oct 22, 2021 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

October 21, 2021

Excellent service along with knowledgeable information available for customers.Rolando Santiago and David Lalla are professional and detailed oriented. They are the best in the business. More

by JONES10012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
Report | Print
Oct 21, 2021 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

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