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Wayne Akers Ford

Lake Worth, FL

Overview
Employees
Reviews
Vehicles
4.5
4,186 Reviews
Welcome to Wayne Akers Ford, Where customer service is our passion! Here at Wayne Akers every employee is dedicated to providing world class customer service. That is why we continue to improve every day and maintain a "whatever it takes" attitude. We feel that buying or leasing a vehicle should be easy and hassle free. Simply put we are dedicated to your complete satisfaction. You, our customers and friends are ultimately at the heart of all that we do. We strive day in and day out to constantly exceed your expectations. Our state of the art facility is designed for your comfort, from our beautiful customer lounge to Free WiFi and coffee. Please take some time, browse around our website, and get to know us. If at anytime you have any questions or comments, please do not hesitate to contact any of our employee partners empowered to do "whatever it takes" to make your experience exceptional. We look forward to seeing you soon so that we may personally welcome you to the Wayne Akers Family!
Contact Dealership

2000 10th Ave N

Lake Worth, FL

33461

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Showing 4,186 reviews

November 03, 2021

Very responsive and good problem solvers. My service advisor Yovanny keeps me informed of the issues and solutions and gets things done properly and quickly. More

by JEFF L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
Report | Print
Nov 04, 2021 -

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 02, 2021

The service manager was very informative & responsive. He did great at communicating with me by email. More

by MHASER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yovonne Felix
Report | Print
Nov 02, 2021 -

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 02, 2021

They talk the talk but don’t walk the walk, might have to find another shop to deal with. More

by REPETE007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim
Report | Print
Nov 02, 2021 -

Wayne Akers Ford responded

Thank you for your response. It will be helpful if you are able to identify what areas you believe are in need of improvement or any issues that you found with our services. That way, we can fix any areas needed and every customer can benefit. Feel free to include your name, contact information, and any areas of concern to social@wayneakers.com and we will be happy to discuss. We eagerly await your feedback.

November 02, 2021

Josue took care of me without any hassle. I was in and Josue took care of me without any hassle. I was in and out in just over 1 hour ! I have been coming to Wayne Akers for many years and have always be More

by tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue
Report | Print
Nov 02, 2021 -

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 02, 2021

Very professional service, clean and bright facility, honest and communicative dealership. I’m very pleased with my experience. More

by AV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa
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Nov 02, 2021 -

Wayne Akers Ford responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 02, 2021

I waited 2 hours for a scheduled appointment. My computer chip was not restarted and I still have lights coming on for no reason More

by KEVIN@BOCADETOX.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Kennedy
Report | Print
Nov 02, 2021 -

Wayne Akers Ford responded

Thank you for bringing this to our attention. We do sincerely apologize for any inconvenience that this may have caused you. If you are able to bring your vehicle back to us, we will be happy to have our service technicians look into this matter for you. If you are unable to stop by, feel free to provide your name, contact information, and nature of any concerns to social@wayneakers.com and we will be happy to speak with you. Hope to hear from you soon.

November 02, 2021

Fantastic! In and out no problems. Best team I’ve dealt with in a long time! More

by MarieB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All of service and the technician who worked on my vehicle
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Nov 02, 2021 -

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 02, 2021

Fast service. James is very knowledgeable and pleasant. The lady that answered the phone was wonderful got me in for my service as I need to travel this week. Will use your services More

by RODGERG362
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
Report | Print
Nov 02, 2021 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 02, 2021

Great, fast service. Had a easy drop off got everything done contacted me as soon as it was finished. More

by S.BRANDON55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edriz and Ben
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Nov 02, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

November 02, 2021

Worst experience ever in a dealership.Starting with the Worst experience ever in a dealership. Starting with the service advisor and workmanship on my truck More

by ZACKFELIX1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Kennedy
Report | Print
Nov 03, 2021 -

Wayne Akers Ford responded

Thank you for your feedback. We do apologize if your expectations did not match your experience but we are here to help turn that around with you. Please include your name, contact information, and nature of any concerns to social@wayneakers.com and we will have a member of our executive team speak with you to reach a resolution. Hope to hear from you soon.

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