Wayne Akers Ford

Thank you Diago! Our experience was great! Great service and a great deal! Would highly recommend Our experience was great! Great service and a great deal! Would highly recommend More

Erik Was extremely kind & understanding. He kept up to date during the process. And greeted me with a warm smile. Hands down his customer service was a 10. He kept up to date during the process. And greeted me with a warm smile. Hands down his customer service was a 10. More

I’ve asked for management to contact me 4 separate times. They refuse to give me any indication of when they will repair the damage to the rear bumper that was caused be the malfunction of the backup camera They refuse to give me any indication of when they will repair the damage to the rear bumper that was caused be the malfunction of the backup camera that is on recall. They promised back in October to call me when the replacement part was available. After not hearing back for over 6 months I called them again to find out and turns out now the part is available and the damage happened before I could get an appointment. All the representatives took photos of the damage and promised I would be connected by a manager. The agent on the phone promised a manager would call. Still nothing… since the purchase in 2017 I have had nothing but issues with the vehicle including tint started to peel within a year and their answer was not our problem. Interior trim peeling. Paint started to peel after 3 years again not our problem. Ford does not stand behind their products. They are obviously a sub par product that they know is crap and won’t stand behind. And they sent a driver that can’t drive a stick shift. Luckily the guy dropping off the driver could. You would think they would check the type of vehicle before sending a driver. More

In my case the dealer accomplished to what they said in a timely and very professional way. Their people where always very polite and knowledgeable. a timely and very professional way. Their people where always very polite and knowledgeable. More

Great experience, everyone was helpful an extremely nice ! I’m very happy with my purchase . Thank you Wayne Akers ! I’m very happy with my purchase . Thank you Wayne Akers More

Sales rep superb (Russ Stegal), finances great (not pushy - explained things - Phillip Simon), dealer prep poor (inside windshield dirty, outside back window dirty, shallow ding in driver door not there befo - explained things - Phillip Simon), dealer prep poor (inside windshield dirty, outside back window dirty, shallow ding in driver door not there before prep, floor mats upside down and driver side not snapped down). Makes me wonder if protective clear coat was ever actually applied to vehicle More

It took one day longer than they said it would. We left our car there instead of waiting for it. But they did a nice job. Thank you. We left our car there instead of waiting for it. But they did a nice job. Thank you. More

Keana was so very helpful. She worked with my warranty company and they covered $1,300 of the $2,000 repair bill. She kept me updated on the steps throughout the short time my She worked with my warranty company and they covered $1,300 of the $2,000 repair bill. She kept me updated on the steps throughout the short time my Escape was being serviced. More

Wayne Akers Ford they are customer service friendly, for me personally the manager take Time out to make sure I understand any concerns I have, thank you. me personally the manager take Time out to make sure I understand any concerns I have, thank you. More

Went for oil change had a good experience. Just hard to send back into garage for 5 tire rotation not done without request. Even though they say it is a Ford service. The owners manual recomme Just hard to send back into garage for 5 tire rotation not done without request. Even though they say it is a Ford service. The owners manual recommends 5 tire rotation. Go figure. Best deeler service department I’ve been to in awhile More