Wayne Akers Ford

Having the Wayne Akers Ford team come to my home for the safety recall update was so convenient and professionally fixed. THANKS safety recall update was so convenient and professionally fixed. THANKS More

Everything was wonderful from start to finish! Clear communication. My car is better than I expected Clear communication. My car is better than I expected More

Been going there for years. Ben is my service advisor and is good at what he does. Ben is my service advisor and is good at what he does. More

Numerous communication problems. Rental car issue with my credit card. And then when I took the car home, I have pictures. None of the connectors for the frames were put together, an Rental car issue with my credit card. And then when I took the car home, I have pictures. None of the connectors for the frames were put together, and my door fell apart. More

We have complete trust and respect for Ben Buchanan. He is always reliable and professional, taking care of all our service needs for many years now. We know we can always count on Ben and appreciate He is always reliable and professional, taking care of all our service needs for many years now. We know we can always count on Ben and appreciate having someone we can trust. More

No phone calls were returned. I didn't know who my service agent was.And the text messages that was sent to pick up the vehicle had no name on it.I called the number multiple times I didn't know who my service agent was.And the text messages that was sent to pick up the vehicle had no name on it.I called the number multiple times with no answer More

Khristian is a very nice person. Always polite and eager to help. All around great guy. Always polite and eager to help. All around great guy. More

Fast service for oil change and basic maintenance. Customer service reps are professional and courteous Customer service reps are professional and courteous More

Couldn’t get anyone to answer the phone or return calls once once the operator passed me along. I finally had to go to dealership to find out about my car that was towed in since I couldn’t get anyone on t once once the operator passed me along. I finally had to go to dealership to find out about my car that was towed in since I couldn’t get anyone on the phone. I didn’t like the way I was treated by the service manager, Carl, as he talked to me like I didn’t know what I was talking about because I was a woman. I had recall work done that failed and long story short he wanted me to pay the diagnostic fee because he claimed it was workmanship that caused the recall failure. I’m sorry but this is a ford issue whether the bolt failed or it was workmanship. It should be a ford internal issue not the customers to pay. Luckily for the situation that after I voiced my displeasure he waved the fee. I think he was really mad at my dealership Weikert Ford in Lake Wales because I called them and after they didn’t like the answers they were getting- the Service Manager. Dana, made arrangements to tow my car to them and they would take care of it. More

Service rep seemed uninterested/uninformed in my vehicle concern and was not helpful in finding a solution. Communication was below average. I have had better experiences at this center in the past. concern and was not helpful in finding a solution. Communication was below average. I have had better experiences at this center in the past. More