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Wayne Akers Ford
Lake Worth, FL
3,918 Reviews
Welcome to Wayne Akers Ford, Where customer service is our passion! Here at Wayne Akers every employee is dedicated to providing world class customer service. That is why we continue to improve every day and maintain a "whatever it takes" attitude. We feel that buying or leasing a vehicle should be easy and hassle free. Simply put we are dedicated to your complete satisfaction.
You, our customers and friends are ultimately at the heart of all that we do. We strive day in and day out to constantly exceed your expectations. Our state of the art facility is designed for your comfort, from our beautiful customer lounge to Free WiFi and coffee.
Please take some time, browse around our website, and get to know us. If at anytime you have any questions or comments, please do not hesitate to contact any of our employee partners empowered to do "whatever it takes" to make your experience exceptional. We look forward to seeing you soon so that we may personally welcome you to the Wayne Akers Family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 AM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 10:30 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday 7:00 AM - 1:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday 7:00 AM - 1:00 PM
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Showing 3,918 reviews
Verified Customer
November 22, 2024
Erick did a great job with my first visit to this dealer. I just walked in with out an appointment and he helped me with my bronco’s service 👍 I just walked in with out an appointment and he helped me with my bronco’s service 👍 More
by Williams Gonzalez
Employees Worked With
November 22, 2024
I am writing to share my experience regarding a recent vehicle purchase and the subsequent services I received at your dealership. While I initially had high expectations, the process was marred by severa vehicle purchase and the subsequent services I received at your dealership. While I initially had high expectations, the process was marred by several challenges that I feel need to be addressed to improve customer satisfaction. Sales and Communication Issues I was assigned to a rookie sales associate instead of a more experienced representative, which added unnecessary complexity to the process. Communication throughout the experience was poor. For instance, it took over three hours to finalize my approval, during which I often had to track down the sales associate for updates. Errors in Documentation The initial paperwork had the wrong VIN, resulting in a temporary tag and registration with incorrect details. This could have caused significant legal issues if I had been pulled over. "We Owe" Follow-Up Issues The promised repairs and parts were not handled efficiently. The repainting of the door handle was completed, but the emblem was not ordered ahead of time, requiring multiple visits to resolve the issue. Service Department Concerns During my service visits, the service advisor was unprofessional and dismissive. On both occasions, I was met with unwarranted hostility, making the process unnecessarily unpleasant. Finance Department as a Positive Note The finance manager was the only staff member who provided clear information and handled their responsibilities professionally. While I understand that mistakes can happen, the overall lack of communication, professionalism, and attention to detail left me extremely dissatisfied. This has been an ongoing issue for over a month, and I am still waiting on a resolution regarding my check and the LoJack setup. I would appreciate a prompt response addressing these concerns and a clear resolution plan. Additionally, I hope these issues can be used to improve the experience for future customers. More
by Bryan Raymonvil
November 21, 2024
Everything was great, awesome service, friendly service staff, its always a pleasure going to wayne akers ford. staff, its always a pleasure going to wayne akers ford. More
by Brita
Employees Worked With
November 21, 2024
Everything was fine as expected, no surprises, professional and good service. I went without an appointment and they gave me a 2 hour wait and the delivery was on time. professional and good service. I went without an appointment and they gave me a 2 hour wait and the delivery was on time. More
by ED60
November 21, 2024
Great experience. Worked quickly and got my car taken care of when in a quick manner. Worked quickly and got my car taken care of when in a quick manner. More
by Chris.baszto
Employees Worked With
November 21, 2024
I have been coming to Wayne Akers Ford for the last 6 years, I’ve always loved the experience here. years, I’ve always loved the experience here. More
by Arturo
Employees Worked With
November 21, 2024
The techs were great! The pick up and delivery service was a smooth process and so convenient! The pick up and delivery service was a smooth process and so convenient! More
by A_MASON_82
November 21, 2024
As always every time I go there every thing is done fast and service is done well and service is done well More
by niebla 27
Employees Worked With
November 21, 2024
Eric is a fantastic service writer. I have dealt with him on several occasions and I’ve always been impressed and never had an issue. I have dealt with him on several occasions and I’ve always been impressed and never had an issue. More
by NO2
Employees Worked With
