Warren Henry Jaguar/ Land Rover North Dade

VERY DISAPPOINTED!!! THIS DEALERSHIP LIED FROM THE BEGINNING AND THE SALES DEPARTMENT DEFINATELY NEEDS A LOT OF TRAINING. LOTS OF BACK AND FORTH GAMES HERE. THEY TRIED SEL THIS DEALERSHIP LIED FROM THE BEGINNING AND THE SALES DEPARTMENT DEFINATELY NEEDS A LOT OF TRAINING. LOTS OF BACK AND FORTH GAMES HERE. THEY TRIED SELLING US A VEHICLE OVER RETAIL PRICE AND UNTIL OUR BANK CALLED THEM TO SAY THAT THE PRICE WAS WAYYY TO HIGH THEY LOWERED IT BY A FEW THOUSAND BUT STILL NEVER MATCHED OTHER DEALERS PRICES THAT WE FOUND AS THEY PROMISED More

A Pleasure to Deal With Bernard Abu-Jowdy was a pleasure to deal with in reaching an agreement on my purchase of a new Jaguar. He was very knowledgeable about the cars and g Bernard Abu-Jowdy was a pleasure to deal with in reaching an agreement on my purchase of a new Jaguar. He was very knowledgeable about the cars and gave honest insight into the vehicles. More

Wonderful experience!!! As soon as we came in we were greeted and help immediately. Bernard made the whole experience memorable with his positive and friendly personality. H As soon as we came in we were greeted and help immediately. Bernard made the whole experience memorable with his positive and friendly personality. He took his time to explain everything and was very knowledgeable of the vehicle I was interested in purchasing. Well definitely come back for our next purchase.? More

Tried to schedule service..... No Service Made several attempts to schedule service. Person who called did not speak English enough to understand. She got upset because I asked her to repea Made several attempts to schedule service. Person who called did not speak English enough to understand. She got upset because I asked her to repeat and she hung up on me. I called back. She hung up on me again. I called a few minutes later. Another person answered and asked where I had purchased the car. When I told her another dealership name, she became very abrupt and didn't have any time slots available for over a week. This is Not the Jaguar experience we expected. Cannot recommended this dealership for anything, if this is how they treat Jaguar owners. More

Excellent Experience Bernard Abu-Jowdy and Darjan Miloslavec were the most professional and accommodating sales professionals. This is the 4th experience I've had at this Bernard Abu-Jowdy and Darjan Miloslavec were the most professional and accommodating sales professionals. This is the 4th experience I've had at this dealership and I keep coming back because its evident that the philosophy and dedication to the customer starts at the top. More

Service Department worked with me to solve a problem I had a issue with my engine and the service department was very patient and assisted me in resolving the issue. Could not be happier. I had a issue with my engine and the service department was very patient and assisted me in resolving the issue. Could not be happier. More

Car maintenance less than stellar I have had 3 Range Rover sports and have been using. Landrover North Dade for over 5 years. I can honestly say the service is hot or miss. Many times I have had 3 Range Rover sports and have been using. Landrover North Dade for over 5 years. I can honestly say the service is hot or miss. Many times I bring my car in for a warrantied issue and 1/3 the time it gets fixed property - I have yet to receive a phone call or a loaner from Manager Nestor Alvarez - my car came back from service w the same issue 2 days later and they couldn't produce a loaner and pick up my car for the same service the 2nd time - it's a real inconvenience when you purchase and drive a $90k car to be treated like you're driving a Honda. More

My first Jag I had been in the shopping around/ decision making phase of the car buying process for around two months. I had narrowed down my top choices- 5 Series I had been in the shopping around/ decision making phase of the car buying process for around two months. I had narrowed down my top choices- 5 Series BMW and E-Class Mercedes. I decided, however, to at least stop and take a look at the Jaguar line. That is the best decision I ever made. Bernard was absolutely the best. He answered my hundreds of questions, and took time to help me find the vehicle that I was most comfortable with in terms of style, size, and cost. He has even continued to follow up with me nearly a month after my purchase just to make sure I am still satisfied. He is the epitome of excellent customer service. It is also important to note Geo in finance took care of everything on the finance side while I was at work so that my process of completing the necessary paperwork was quick and seamless. More

Best experience ever buying a new car! Bernard made the difference. Very professional, knowlegeable and guided us throughout the buying experience like no one before. Would recommend Ber Bernard made the difference. Very professional, knowlegeable and guided us throughout the buying experience like no one before. Would recommend Bernard and Warren dealership to anyone who wants to have a great buying experience. More

Poor Service I recently scheduled a routine maintenance appointment for a Saturday. I arrived on-time and had to stand by my car waiting for someone to check me. I recently scheduled a routine maintenance appointment for a Saturday. I arrived on-time and had to stand by my car waiting for someone to check me. Eventually an employee told me to go sit in the lounge because check-in's were backed up. After sitting in the waiting area for half an hour (I was told the entire appointment would only take 1.5 hours) with still no check-in the guy next to me says he goth there at 8:00 for a battery change and 3 hours later still no word on his car! I could see where this was going. I walked out to retrieve my car (still sitting in the same spot) and a gentleman asked me why I was leaving. He told me they were "short staffed" for the holiday weekend. I asked him why they had scheduled my appointment 2 days earlier if they knew they didn't have sufficient staff? He had no answer. The last time I had my car in for service prior to a 1,500 trip they forgot a couple of my tire lug nuts! At least they expedited delivery of replacements to where I was visiting. Iv'e used Lexus, Mercedes and Ferrari service departments and they are almost universally excellent. Two days after the holiday weekend I went on the Warren Henry web site and filled in a form explaining the poor service I had received. Almost a week later...crickets. Very disappointing. The Range Rover vehicle itself has been fantastic. I'm not sure I will purchase another based on my experience. More