Warren Henry Jaguar/ Land Rover North Dade

My 2018 Range Rover has only 58,280 miles, has already needed an engine replacement, and is experiencing coolant loss again. After my experience with Land Rover North Dade, I am selling the vehicle and le needed an engine replacement, and is experiencing coolant loss again. After my experience with Land Rover North Dade, I am selling the vehicle and leaving the brand. I previously left a five-star Google review praising Erick Monasterios. I trusted his advice and repeatedly approved the recommended repairs. Here is why my opinion changed. In August 2024, I reported coolant loss when the engine was hot, difficult starting and white exhaust smoke. Erick requested authorization for an engine teardown, estimated at an additional $3,250 plus tax. I approved it. Weeks later, I was still asking when my car would be ready. In January 2025, the same problem returned, now worse. Erick confirmed a failed head gasket. I raised concerns about cylinder damage and asked about replacing the engine. He said the cylinders measured within specifications and did not think an engine replacement would happen. On January 20, he reported a 30-mile test drive without warnings or coolant loss. The vehicle was declared ready January 29. On February 7, I reported that the check-engine light had appeared the day after collection and that the starting problem remained. On March 3, I reported losing a gallon of added coolant in approximately four miles. Erick recommended towing the vehicle. Further weeks of repairs followed. In April, he said Land Rover engineers had requested compression tests on every cylinder. I was still chasing updates at the end of April. In October 2025, coolant loss returned again. Erick quoted $1,103.23 plus tax to replace the lower radiator hose. I paid $1,180.45 on October 9. On October 21, I reported another check-engine warning and low coolant again. The engine was finally replaced in November 2025. I was told previous repairs had used part of my extended-warranty allowance, leaving me with a substantial personal contribution. Before proceeding, I specifically asked Erick Monasterios about the replacement engine's warranty and whether the same problem could happen again. His written answers were: "1 year unlimited mileage." "It is highly unlikely that you will have the same issue." Those assurances influenced my decision. My November 12 payment was $6,032.52. These two October and November payments alone totaled $7,212.97 out of pocket. In October 2026, less than a year after the engine replacement, the low-coolant warning returned. This time I dealt with Justin Ponder. Before inspection, he was already discussing coverage limitations. I was subsequently told the cooling-system repair would not be covered by the engine warranty. The latest repair order is R.O. #446937, dated October 21, 2026. The coolant-leak estimate is another $1,494.69 before tax: $1,050 labor and $444.69 for a radiator hose and coolant. Erick separately confirmed in writing that anything I paid for has a one-year warranty and that a replaced component leaking within that period would have full coverage. I understand that unlimited mileage does not mean every cooling-system component is covered. After this entire history, another coolant problem and another bill were the final straw. No loaner was provided during the latest visit. Justin Ponder was slow to return calls and offered no workable alternative. In my experience, the repair prices are unjustifiable for the results. After repeated visits, long periods without my vehicle and an engine replacement, I still cannot rely on a car with fewer than 60,000 miles. This dealership has failed to deliver a lasting result, and I cannot recommend its service department. I am selling the car and will not purchase another Land Rover. I am not asking for compensation or a free repair; it is too late to restore my trust. If the dealership or the brand wants to purchase the vehicle, I will consider a concrete offer. More

Top Tier Dealership on every on every levels, excellent services, caring associates, professionals and eager to help. services, caring associates, professionals and eager to help. More

Mr Garcia was top-amazing ! Best service provided. Highly recommend him for any Range Rover ur considering Best service provided. Highly recommend him for any Range Rover ur considering More

Had a great experience at Land Rover North Dade! Erick was super helpful and kind and made the whole process quick and easy. Really appreciated his help and would definitely recommend working with h Erick was super helpful and kind and made the whole process quick and easy. Really appreciated his help and would definitely recommend working with him. More

Great salesperson, super knowledgeable, very helpful, great selection, very accommodating thoughtful people who did the best to make the deal happen. great selection, very accommodating thoughtful people who did the best to make the deal happen. More

Best Land Rover dealer in south Florida no doubt about it, all employees are incredible it, all employees are incredible More

⭐⭐⭐⭐⭐ Exceptional Experience at Land Rover North Dade What an outstanding experience with Ingrid De Jesus at Land Rover North Dade. I walked into the dealership simply to kill some time and en Dade What an outstanding experience with Ingrid De Jesus at Land Rover North Dade. I walked into the dealership simply to kill some time and enjoy a cup of coffee, with absolutely no intention of purchasing a vehicle. A short while later, I was the proud owner of a brand-new 2026 Land Rover Defender and that speaks volumes about the experience Ingrid created. From the moment we met, Ingrid was polished, knowledgeable, attentive, and exceptionally professional. There was never any pressure or typical sales experience. Instead, she took the time to understand what I would appreciate in a vehicle and made the entire transaction effortless. As a Texas resident, I also needed the Defender shipped back home. Ingrid handled the details seamlessly and made an out-of-state purchase feel remarkably simple. The level of service matched exactly what you expect when purchasing a luxury vehicle. Land Rover North Dade delivered a first-class experience from beginning to end, and Ingrid De Jesus was the reason. I came in for coffee and left with a 2026 Defender headed to Texas. That’s a pretty memorable visit. Thank you, Ingrid, for the exceptional service. I would confidently recommend her to anyone considering a Land Rover. Five stars without hesitation. More

This is the second Range Rover I purchased from Shalain Lauer. Both experiences were no nonsense and completed with ease. Lauer. Both experiences were no nonsense and completed with ease. More

Great service department. Excellent communication, and very attentive. Sales team is also excellent, and we have purchased our last two vehicles here. Excellent communication, and very attentive. Sales team is also excellent, and we have purchased our last two vehicles here. More