Walters GM Auto Mall

Service at Walters Auto Mall Upon arrival I was immediately asked if I wanted my tires rotated as well as the oil changed. My Chevrolet Traverse was taken back within several mom Upon arrival I was immediately asked if I wanted my tires rotated as well as the oil changed. My Chevrolet Traverse was taken back within several moments, and I waited in a very comfortable lounge with a large screen TV, popcorn machine and vending machines, all at my disposal. This convenience allowed me to wait in extreme comfort while my car was being serviced. More

Very good Service was fast and reasonably priced. Very friendly and answered any questions I had. The lady at the desk was trying to help with tires, etc. Service was fast and reasonably priced. Very friendly and answered any questions I had. The lady at the desk was trying to help with tires, etc. More

They fixed my Problem I was very Satisfied with the service That I Got I would Recommend this dealership to my Family and Friends the service was very good I was very Satisfied with the service That I Got I would Recommend this dealership to my Family and Friends the service was very good More

Very friendly Waiting area was very clean and comfortable. People were very friendly. And courteous will definitely b back. Coffee was very fresh and pop corn. Rest Waiting area was very clean and comfortable. People were very friendly. And courteous will definitely b back. Coffee was very fresh and pop corn. Restroom very clean More

Service Manager is Joke Purchased a 2017 Silverado from Walters GM...first mistake...terrible customer service. I recently took my Silverado in with 31,000 miles...still un Purchased a 2017 Silverado from Walters GM...first mistake...terrible customer service. I recently took my Silverado in with 31,000 miles...still under the bumper to bumper warranty...for an issue. The front skid plate...plastic molding that is chrome coated...showed signs of bubbling. On the first visit, a lady took pics and said that she would have someone look at them and get back with me. Two weeks later, no call so I stopped in to ask about the issue. I was told by the lady that "they" weren't doing to do anything because the skid plate was "hit". I asked to see the service manager and he proceeded to say the same thing and accuse me of being in an accident with the truck. I adamantly disagreed with him and demanded that something be done since the truck had bumper to bumper coverage. His answer was to send me to the Ford Dealership Collision Center for another person to look at it. I agree to go and got the same song and dance basically saying he didn't know about the bubbling and wasn't sure if GM would cover it...but he would check and someone would call me. I immediately knew I was wasting my time so I drove 20 minutes down the road to Pops Chevy and had them look at it. Within 5 miuntes, two employees come out...look at the bubbling...check the vin and proceed to tell me...yes, this is covered...come on in and we will take care of it. Two weeks later, the part came in...Pops Chevy installed it and I am back on the road with no issues. On my way home, I stopped by Walters to let the service manager know it was now fixed and that I wouldn't be back for anything from them. More

ALL WAYS A HAPPY EXPERIENCE IN THE VERY BEGINNING WHEN I TEST DROVE THE 2014 SILVERADO TRUCK I BOUGHT THE SALESMAN JAMES MULLINS DID NOT PRESSURE ME. THEN WHEN I CAME IN FOR IN THE VERY BEGINNING WHEN I TEST DROVE THE 2014 SILVERADO TRUCK I BOUGHT THE SALESMAN JAMES MULLINS DID NOT PRESSURE ME. THEN WHEN I CAME IN FOR SCHEDULE SERVICES EVERY WAS FRIENDLY EVEN THE JANITOR WOULD TALK TO ME WHILE HE WAS GETTING THE POPCORN READY FOR THE DAY. I WAS A PARTS MANAGER AT A LOCAL DODGE JEEP EAGLE DEALER SHIP IN PIKEVILLE FOR 14 YEARS I DON'T THINK WE EVEN COME CLOSE TO HAVING AS MANY FRIENDLY PEOPLE AS WALTERS CHEVROLET More

Engine repairs Great service Very friendly Excellent work Waiting area was clean and all employees spoke to me as they were walking thru the area. I will tell Great service Very friendly Excellent work Waiting area was clean and all employees spoke to me as they were walking thru the area. I will tell my friends and family More

Not satisfied with service Had to take brand new truck back for several issues. Truck had several scratches on it, tires made the truck have a vibration and tailgate straps were Had to take brand new truck back for several issues. Truck had several scratches on it, tires made the truck have a vibration and tailgate straps were defective. They said it would be sent to auto body shop to fix the scratches and wasn’t. Took 8 days to get a set of tires for the truck. Also wouldn’t fix tailgate straps More

Excellent dealership Great, friendly dealership this made my third vehicle purchased from Walters, each experience has been fast and friendly and made me feel welcomed and Great, friendly dealership this made my third vehicle purchased from Walters, each experience has been fast and friendly and made me feel welcomed and no pressure into buying More

Never going back Very unfriendly service dept. Took them all day to diagnose a simple issue with my vehicles Mylink system. Had to call several times to get updates, b Very unfriendly service dept. Took them all day to diagnose a simple issue with my vehicles Mylink system. Had to call several times to get updates, but was never successful in finding anything. Whoever took my call each time was supposed to call me back each time, but never did. Also, they asked me several times if I had purchased my car there. What does that matter?? My vehicle is a Chevrolet and they are a Chevrolet dealer. I should receive the same service as someone who bought a vehicle from them. I am very disappointed with my experience there and I do not plan on doing any business with them in the future. More