Walser Nissan Wayzata

Professional staff. Kept me informed throughout my entire purchase. Vehicle was cleaned and I was given a full tank of gas. Kept me informed throughout my entire purchase. Vehicle was cleaned and I was given a full tank of gas. More

They completely rebuilt it, but didn’t bother with the car wash which makes no sense. Basic service appointments like oil changes. Take well over an hour which is kind of slow. I’ve also been trying to ge car wash which makes no sense. Basic service appointments like oil changes. Take well over an hour which is kind of slow. I’ve also been trying to get a hold of them about a recall, and nobody is calling me back. More

I was able to get in right away and not charged for something that should have been checked when in orignally something that should have been checked when in orignally More

Have purchased Nissans over the last 25 years, this experience was not up to par experience was not up to par More

Easy to set up an appointment and was in and out as expected. Great team over there in wayzata expected. Great team over there in wayzata More

This Nissan service department is excellent. Multiple times came to me with options on how to fix the problem after they learned more about the it. Saved me 1/2 of the earlier estimate which was Multiple times came to me with options on how to fix the problem after they learned more about the it. Saved me 1/2 of the earlier estimate which was a $200 savings! Can't say enough good things about them! More

Purchased a pre-owned 2019 F-150, noticed a slip bump when taking off after total stop, like getting hit on the rear end. I reported the issue to the dealer, and they sent the vehicle to be inspected at when taking off after total stop, like getting hit on the rear end. I reported the issue to the dealer, and they sent the vehicle to be inspected at the Ford dealer. Ford personnel test drove the truck and couldn't find any issues, so they cleared all potential codes transmission related. The said it was the way I drive (?). I picked up the truck and immediately noticed the slip bump was still there. Later I received a text message from the dealer asking me about my experience with fixing the issue, I replied back explaining that the issue was not solved and it is getting more noticeable. She apologized and said it will report the issue to the Service department and I will received a call from them to deal with the problem. After three days waiting for the call, I realized that I was left on my own. I had the perception that I was trapped between me saying that something is wrong with the transmission, Walser saying that they already sent the vehicle to the experts and Ford saying that there is nothing wrong. After a lot of research, I learned it is a common issue with F-150's due to the lack of lubricant on the drive shaft, and it is called "Slip Bump". I took care of business myself. I agree Walser tried something but the issue was never solved by the dealer nor Ford personnel. Great service by the sales personnel, specifically James Lackay, who was the one sold me the truck. He's a great kid and tried his best to meet all expectations. From the Service department I have slightly different opinion. At the end of the day, I was left alone with the "problem". More

I dropped my car off for a 7am appointment the next day. The next day when I called at 2pm to check on status I was told the vehicle will be looked at next. I needed my vehicle at 4pm which did not happen. The next day when I called at 2pm to check on status I was told the vehicle will be looked at next. I needed my vehicle at 4pm which did not happen. How does a dealership allow an appointment to be made and have no idea the car is even there until I as the customer calls to find out the status More

Over 2 hours for simple oil change. Tech had not shown up that morning. They could have called and knowing it would take longer than usual ask if I would like to reschedule. People have Tech had not shown up that morning. They could have called and knowing it would take longer than usual ask if I would like to reschedule. People have been replaced by apps. More

All the work was performed swiftly and correctly. Tech and service representatives were friendly and kept me well informed on the status of my vehicle. Tech and service representatives were friendly and kept me well informed on the status of my vehicle. More