Walser Nissan Wayzata

Purchased a pre-owned 2019 F-150, noticed a slip bump when taking off after total stop, like getting hit on the rear end. I reported the issue to the dealer, and they sent the vehicle to be inspected at when taking off after total stop, like getting hit on the rear end. I reported the issue to the dealer, and they sent the vehicle to be inspected at the Ford dealer. Ford personnel test drove the truck and couldn't find any issues, so they cleared all potential codes transmission related. The said it was the way I drive (?). I picked up the truck and immediately noticed the slip bump was still there. Later I received a text message from the dealer asking me about my experience with fixing the issue, I replied back explaining that the issue was not solved and it is getting more noticeable. She apologized and said it will report the issue to the Service department and I will received a call from them to deal with the problem. After three days waiting for the call, I realized that I was left on my own. I had the perception that I was trapped between me saying that something is wrong with the transmission, Walser saying that they already sent the vehicle to the experts and Ford saying that there is nothing wrong. After a lot of research, I learned it is a common issue with F-150's due to the lack of lubricant on the drive shaft, and it is called "Slip Bump". I took care of business myself. I agree Walser tried something but the issue was never solved by the dealer nor Ford personnel. Great service by the sales personnel, specifically James Lackay, who was the one sold me the truck. He's a great kid and tried his best to meet all expectations. From the Service department I have slightly different opinion. At the end of the day, I was left alone with the "problem". More

I dropped my car off for a 7am appointment the next day. The next day when I called at 2pm to check on status I was told the vehicle will be looked at next. I needed my vehicle at 4pm which did not happen. The next day when I called at 2pm to check on status I was told the vehicle will be looked at next. I needed my vehicle at 4pm which did not happen. How does a dealership allow an appointment to be made and have no idea the car is even there until I as the customer calls to find out the status More

Over 2 hours for simple oil change. Tech had not shown up that morning. They could have called and knowing it would take longer than usual ask if I would like to reschedule. People have Tech had not shown up that morning. They could have called and knowing it would take longer than usual ask if I would like to reschedule. People have been replaced by apps. More

All the work was performed swiftly and correctly. Tech and service representatives were friendly and kept me well informed on the status of my vehicle. Tech and service representatives were friendly and kept me well informed on the status of my vehicle. More

Superb service at all levels. Accurate diagnosis, work performed on time, professional and on time. I was fully aware of cost and treated with respect at all times.. Great custom Accurate diagnosis, work performed on time, professional and on time. I was fully aware of cost and treated with respect at all times.. Great customer service. Highly recommend! More

Its been a mess lately. Their entire computer system was down, tried to convince me to do expensive maintenance id already done. The invoice and receipt I asked for didn't s Their entire computer system was down, tried to convince me to do expensive maintenance id already done. The invoice and receipt I asked for didn't show up for weeks. I had a known issue that was supposed to be covered, but the young man wouldnt listen to me until a manager came to tell him I was right. Would have paid over $1500 from his mistake. More

I gave 1 star because you did not respond to my issues with our last service experience at your dealership. with our last service experience at your dealership. More

Been real happy with the service over the last several years. Recent remodel looks good. Only thing missing is a car wash to put an exclamation point on the service. years. Recent remodel looks good. Only thing missing is a car wash to put an exclamation point on the service. More

Extremely professional and timely in their service expectations, they also have great customer service and are able to work within time and budget allowed expectations, they also have great customer service and are able to work within time and budget allowed More

Superb service that gets things right the first time and provides great customer service. Highly recommend! provides great customer service. Highly recommend! More