Walser Nissan Wayzata

Alex Zevelev = Hoensty and Integrity We bought a Nissan Rogue from Alex Zevelev at Wayzata Nissan. He did not try to upsell us on a new or higher priced vehicle but rather, pointed out wh We bought a Nissan Rogue from Alex Zevelev at Wayzata Nissan. He did not try to upsell us on a new or higher priced vehicle but rather, pointed out what he thought were differences in option packages, trims, etc that we would be interested in knowing. Ultimately we opted for a near new Rogue and saved thousands on a similarly equipped new model. Never any pressure sales, just friendly banter and exchange of info. He truly and very clearly is a man with ethics and integrity and I would not hesitate to ask for him again or buy future vehicles from him. Very positive experience and very refreshing to not have someone try to schmooze you into something you don't need. Only remote criticism of buying experience was the interaction with the loan officer who kept trying to upsell warranty packages. Not impressed with that person but definitely will come back based on experience with Mr Zevelev. More

Best car buying experience yet. I was apprehensive about looking at new cars. However Chris Miller was very adept at easing my concerns about a new large purchase by explaining ever I was apprehensive about looking at new cars. However Chris Miller was very adept at easing my concerns about a new large purchase by explaining everything I had questions about. Would recommend him to anyone looking to do the same. More

Best car buying experience ever!!!! I purchased a Nissan Murano. When you make a purchase like this, you want to buy from a salesperson who is very knowledgeable and likable. Mark Goodwi I purchased a Nissan Murano. When you make a purchase like this, you want to buy from a salesperson who is very knowledgeable and likable. Mark Goodwin my salesperson is both of these. I liked his humor and felt like he worked hard to help me pick out the perfect vehicle and got me an excellent deal. Shannon in the business office was also great she helped me pick out an extended service contract that fit my driving needs. Mark and Shannon made the whole process from start to finish easy, painless and not at all scary!! I would come back again and again. More

Great to work with! Excellent experience. I worked with Chris Miller and Colton, and they were very friendly and knowledgeable. The entire staff was polite and welcoming, Excellent experience. I worked with Chris Miller and Colton, and they were very friendly and knowledgeable. The entire staff was polite and welcoming, and the dealership itself was clean and organized. I'm extremely happy with my purchase and will definitely recommend them to anyone looking for a vehicle! More

exceptional service Quick approval, test drove, signed & out the door with new car! I love it! Plates mailed to me quick. Car washed every time I visit Quick approval, test drove, signed & out the door with new car! I love it! Plates mailed to me quick. Car washed every time I visit More

Nissan lease I've never owned or leased a car of my own and Chris Miller was very knowledgable and patient with me as I made my decision. I love my Sentra and can' I've never owned or leased a car of my own and Chris Miller was very knowledgable and patient with me as I made my decision. I love my Sentra and can't wait to work with him again when I renew my lease!! More

Love my new car! I was scared to buy a new vehicle, but needed one asap. I worked with Julie Yap, who listened to all my wants and needs, and came up with a selection I was scared to buy a new vehicle, but needed one asap. I worked with Julie Yap, who listened to all my wants and needs, and came up with a selection of vehicles in my price range that fit the bill. She was knowledgeable and patient, and made the process fun! Everyone at the dealership was nice, and the finance process was smooth and easy. I love my new car, and will definitely come back to Julie in the future! More

First-Time Nissan Buyer Impressed! Great customer service by Molly Gray--efficient, no pressure, informative-the red carpet treatment by all. Great trade in value and an all-around gre Great customer service by Molly Gray--efficient, no pressure, informative-the red carpet treatment by all. Great trade in value and an all-around great experience. More

New Altima Lease I had never leased a car before but wanted to explore it to see if it was the right choice for me in my situation, I found it to be and Chris helped m I had never leased a car before but wanted to explore it to see if it was the right choice for me in my situation, I found it to be and Chris helped me out immensely.. Chris was very helpful in every aspect and got it done for me! Low pressure and a genuinely nice guy. More

Terrible experience I leased a Nissan Sentra in 2013. In Aug 2015 I turned my lease in early for a 2015 Nissan Rogue. I was told that Waysata Nissan would cover the remai I leased a Nissan Sentra in 2013. In Aug 2015 I turned my lease in early for a 2015 Nissan Rogue. I was told that Waysata Nissan would cover the remaining payments on the lease of my Sentra and that if the damages on the car were under $500, I shouldn't owe anything else on the Sentra (costumers get a $500 wear/tear voucher for damages if you re-lease or buy another vehicle with Nissan). I waited and waited for a bill for my new Rogue and never got one. In Dec 2015 I called Nissan and informed them I had not received a bill. I had also received a phone call from a debt collector saying that I owed $1007.34 on my Sentra and that they had no record of me leasing a new car. Supposedly, the breakdown of the charges were $661 for remaining monthly payments on the Sentra which was to be covered by Wayzata Nissan for re-leasing or buying another vehicle, $395 for a disposition fee which is supposed to be waived when re-leasing or buying another vehicle, and $255 to replace the cracked windshield which should have been covered under the $500 wear/tear voucher for leasing a new vehicle. I informed the debt collector that Wayzata Nissan was supposed to cover all of those charges because I leased a new vehicle. I also informed my salesperson, and he gave me a number to call to try to resolve the matter, which had me on the phone for days trying to figure this out on my own. I went back and fourth between Vital Recovery, Nissan corporate, Wayzata Nissan, the finance department, and random numbers that were given to me to try and figure out what was going on. Wayzata Nissan then sent me a new lease agreement to sign and send back because the original form was lost, not filed, etc. I went in to Wayzata Nissan to speak with someone before signing to make sure that the charges on the Sentra weren't going to effect my credit. I ended up having to come back another day because the owner was out of the office. I returned a few days later to talk with them again to make sure that this was not going to hit my credit. The finance department told me that it wouldn't and that all of the collections were done internally and the matter did not get reported to the credit bureaus. The owner of Wayzata Nissan also promised to make sure that it didn't and if it did get reported, he would fix it. He also said that he would check to make sure that this did not happen. Four days later, I applied with a mortgage company to get a loan to buy a house. The next day, I received my credit report which showed that the $1007 charge from Nissan had, in fact, been reported to all three credit bureaus and had hit my credit on two separate occasions (12/15/15 and 1/16/16). I presumed it would be hitting my credit a third time (2/15/16), 6 days after I received my report. I went in to Wayzata Nissan to tell them they needed to fix it and the owner informed me that he couldn't do anything because his financing person was out for the day. After going back and forth, he said he could try and make some phone calls but could not promise me anything. He refused to take any action at all while I was there. I left and went to Coon Rapids Nissan to get advice or help from them. The person that helped me made one phone call to Nissan and gave Nissan my new VIN # for my new leased car which informed them that I shouldn't be charged for the disposition fee and the wear/tear voucher. These two charges represent half the charges that were showing on my credit report that I had been trying to get taken care of for a month with Wayzata Nissan, and Coon Rapids Nissan took action to get rid of them within an hour. I have been house hunting the last three weeks and I found two potential houses that I was hoping to put an offer on. But because this charge was reported to all three credit bureaus, my credit fell below the score necessary to obtain financing, so I am unable to purchase a house until this is fixed. More