Walser Nissan Wayzata

I purchased a 2014 Mercedes Benz from here almost 2 I purchased a 2014 Mercedes Benz from here almost 2 weeks ago. Since then had no follow up from my salesman Ryan. I wouldn’t recommend purchasing a u I purchased a 2014 Mercedes Benz from here almost 2 weeks ago. Since then had no follow up from my salesman Ryan. I wouldn’t recommend purchasing a used car from here because they have 0 knowledge of any features of their used vehicle selection apparently. The detailing portion of the delivery seemed to be rushed. My sales guy Ryan, who I’d been working with the entire day before buying the vehicle, didn’t say 2 words to me before leaving the lot. I’m happy with my purchase but I will never purchase from this dealership again, based off my experience. Also, I drove home, almost 2hrs away on a half tank of gas in my NEW VEHICLE. I had to ask what kind of gas the vehicle took - shows how poorly the delivery was. More

Terrible experience. Salesman named Mike had no information about the used car I wanted to buy. When he finally had my questions answered and I was going to purchase the car, they would not take an information about the used car I wanted to buy. When he finally had my questions answered and I was going to purchase the car, they would not take any form of payment over the phone. Cash or check only. They ended up selling the car from under me. Waste of time to deal with this place. More

Don’t approve deals and guarantee sales if you can‘t follow through. This dealer will take your money and hand you the keys but when the deal falls through they will make excuses and put the blame on th follow through. This dealer will take your money and hand you the keys but when the deal falls through they will make excuses and put the blame on the customer! More

Horrible customer service. Bad dealership. The dealership was so much better before Walser bought. Bought 9 cars there before including 3 tgis year. Never again. Nothing else to say. was so much better before Walser bought. Bought 9 cars there before including 3 tgis year. Never again. Nothing else to say. More

Don’t waste your time with this place I’ve been looking a late model low mileage Altima SL, Natalie invited me to come over and meet with her so I accepted the invitation. I live on the op I’ve been looking a late model low mileage Altima SL, Natalie invited me to come over and meet with her so I accepted the invitation. I live on the opposite side of the twin cities but drove over after work through rush hour only to find Natalie working with another customer and left me standing there for an hour until I decided I had enough of her and Walser. These people have absolutely no idea how to earn your business at all. I have nothing but bad things about Walser and I see everyone is correct. Stay away from these losers. More

Poor customer service My car had a serious airbag recall. It took months to get in the parts to fix this. Once the parts were in I received a post card in the mail. I calle My car had a serious airbag recall. It took months to get in the parts to fix this. Once the parts were in I received a post card in the mail. I called the number provided and was put on hold numerous times and then told I needed to call the dealership. I called the dealership and was again put on long holds. I scheduled the recall and was told it would take 5 hrs. They offered me a shuttle service home but I live 1.5 miles outside their shuttle service area. The postcard I received stated a free rental would be provided. I said this and set up the rental. I got to the dealership for the scheduled time. I was told the service would take 1.5 hrs, not 5, and there is no rental car for me. I have been waiting longer than 1.5 hrs at this point. I was not prepared to sit and wait. I did not arrange childcare so I had to scramble to set up that for my sleeping child. I am beyond irritated. I would never come here for any other service other than a recall. I bought my car brand new from this dealership and would never buy from them again. They also tried to get me to make $750 for repairs on my car. More