Walser Nissan Wayzata

Fantastic Service Cody Bristow My wife and I had a wonderful experience buying a car from Walzer Nissan, everyone was very kind and helpful. Cody Bristow had a wealth of knowledge a My wife and I had a wonderful experience buying a car from Walzer Nissan, everyone was very kind and helpful. Cody Bristow had a wealth of knowledge about all the difference cars we looked at and he was very helpful! We love the new car More

Avoid Walser Nissan - very poor service I was in today for service on my leased 2017 Nissan Rogue SL AWD. At the time of lease, no details were provided on a maintenance program so when the I was in today for service on my leased 2017 Nissan Rogue SL AWD. At the time of lease, no details were provided on a maintenance program so when the first oil change was complimentary, this was a welcome surprise. At that scheduled service appointment, I was informed that the first 2 oil changes were included. When it came time to settle up today, I was informed that my 2nd oil change was no longer included in my lease. I later asked to speak to someone regarding the detail and why they had changed. I made certain to speak softly as to not draw attention to the situation as I was only looking for an explanation, not a handout. This must have been perceived as an affront to Charlie as he immediately took a defensive, confrontational and adversarial position with his tone, affect, and attitude. I was informed, tersely, that Walser sent out a notice stating that they would not honor complimentary oil changes past January 2018 and was additionally instructed that just because Walser purchased Wayzata Nissan, they were not obligated to honor previous commitments. After questioning why I didn't receive the notification regarding the change in maintenance, I was belittled and spoken to in a derogatory fashion with phrases like 'I can't explain this any simpler' or 'I can't make you understand' and 'I don't care' in regards to my exception to how the issue was handled, or more correctly mishandled. One might expect this type of action from a junior employee but this came directly from Charlie - who I assume is a manager as he came out of the front corner office. I will make every effort to buy out my lease, never do business with Nissan, and especially avoid Walser at any cost. More

Do not come to Walser Nissan expecting transparent sales! Avoid working with a manager named "Charlie". My fiancé and I did not experience Walser Nissan's claim to transparent salesmanship. Expect classic "us Avoid working with a manager named "Charlie". My fiancé and I did not experience Walser Nissan's claim to transparent salesmanship. Expect classic "used car salesmanship" from Charlie (manager). Instead of an apology we received an attempted lecture of how we (the customer) perceived the deal incorrectly. A simple apology and acknowledgement of their mistake would have gone a long way and changed our perception, which did not happen at the least. Very disappointing experience and leaves no desire to ever do business with any dealership with the name Walser on it. Charlie made it very clear of where management puts the customer, at the bottom of a sale. My fiancé and I will not be doing business with Walser again. Jesse More

Thank you! For the last three months every morning when I start the engine of my Nissan Sentra I'm grateful to Aleksandr Zevelev for helping me choose the right For the last three months every morning when I start the engine of my Nissan Sentra I'm grateful to Aleksandr Zevelev for helping me choose the right vehicle. Thanks that I had a good car buying experience. More

Mike goldberg digs Walter in wayzata mn Scott brown was a great sales rep and Hassan was a great manager and the staff was helpful I got a good price for my trade in. Mike g Scott brown was a great sales rep and Hassan was a great manager and the staff was helpful I got a good price for my trade in. Mike g More