Walser Nissan Wayzata

Very slow to respond, and service doesn’t answer calls or call back voicemail messages call back voicemail messages More

Thank you for your service, I want to keep working with people as long as possible and not robots and ai people as long as possible and not robots and ai More

I've been into their dealership with the 2021 Nissan Sentra I bought there 4 times in the last year to try to fix a progressively intense noise in the front end. They were not able to diagnose it witho Sentra I bought there 4 times in the last year to try to fix a progressively intense noise in the front end. They were not able to diagnose it without me showing them how to recreate the sound. They replaced the CV axle on the front passenger side and it helped, but the issue persists on the drivers side and probably needs the same fix there. The work they did was covered by the extended drive-train warranty (which they apparently get paid less for). Yesterday, they refused to get my assistance in recreating the sound, but forced me to pay for the diagnostic in spite of previously repeatedly needing me to demonstrate how to recreate the sound before they repaired the other side. The service manager tried to gas-light me by saying that “whatever I was hearing was normal operational sounds”, which it very much is not. I think the truth is that they don't want to do another large repair that is covered by warranty because it sounds like they get paid less to do warranty work. Additionally, when I brought the car in yesterday, I also asked the Service manager to have them replace the running light that was out on the trunk and he completely forgot to put it in the service notes. So, when he initially said they were "done" with the car, it had not been taken care of and I asked him to have them do it. He then told me a mechanic would just come out and do it in the service counter garage area soon and it would take an extra half hour. However, about ten minutes later, he came into the waiting area and told me that I should just do it on my own and save the $60 despite the fact that I had been explicitly clear to him that I wanted the mechanics to do it. He then proceeded to tell me how I could just find a video online to figure out how to disassemble the underside of the trunk hood and buy a light from somewhere else for cheaper. All of which I was totally put off by. It was clear he had messed up and was trying to cover his mistake to not take a mechanic off other work to do what I had explicitly asked to be done earlier. Likewise, when I got home, I looked up the last time I brought in my car when the other side running light went out on my trunk and it was only $35 not the $60 he had claimed. I am fully unhappy with the whole experience and specifically with that service manager. More

They are pretty aggressive in their "deal" making and act like they really want to sell cars. My post sale experience, however, has not been very good. Very little follow-up and I'm still waiting for a chec like they really want to sell cars. My post sale experience, however, has not been very good. Very little follow-up and I'm still waiting for a check that is owed to me regarding my previous lease. More

Brandon was truly amazing, outstanding customer service. He went above and beyond assisting me with my repair. I have never had someone treat me so well. I will absolutely tell all relatives and friends to He went above and beyond assisting me with my repair. I have never had someone treat me so well. I will absolutely tell all relatives and friends to purchase vehicles and take you vehicle for service at Wayzata Nissan. More

It was exceptional service. The repair work was completed sooner than expected, and the price was very reasonable. The staff was friendly and very attentive to my car's needs. I The repair work was completed sooner than expected, and the price was very reasonable. The staff was friendly and very attentive to my car's needs. I recommend anyone to visit the store and check out their latest cars for sale and state-of-the-art service facility equipped with free Wi-Fi, wide-screen TVs, and a variety of amenities to keep you comfortable while waiting for your car service. More

Prices have gone up. Prices have gone up so much I believe I was overcharged. $133 for an oil change and tire rotation is too much. The oil and oil filter, itemized on Prices have gone up so much I believe I was overcharged. $133 for an oil change and tire rotation is too much. The oil and oil filter, itemized on the receipt, have not gone up. Now I have been paying attention to advertising from other providers of synthetic oil change services and see prices are significantly less elsewhere. I will think hard and research prior to making the decision about who will change my oil next time. More

Salesman was very very professional,. also very knowledgeable., no issues whatsoever and he went over the functionality of the vehicle also. also very knowledgeable., no issues whatsoever and he went over the functionality of the vehicle also. More

Always satisfied with my experiences at Walser Nissan Wayzata. Courteous staff and pleasant waiting area. Wayzata. Courteous staff and pleasant waiting area. More

Mike was attentive and professional. The service was done early as I sat in their comfortable waiting area. I was greeted by several staff. My overall experience was great and would reco The service was done early as I sat in their comfortable waiting area. I was greeted by several staff. My overall experience was great and would recommend this dealership to my friends and family. More