Walser Hyundai

The service appointment was handled very professionally and the advisor provided all the information I needed. I liked the text message with a video of my car being serviced. and the advisor provided all the information I needed. I liked the text message with a video of my car being serviced. More

Professional and friendly team members. Waiting area clean and overall experience was really refreshing and a great experience. Waiting area clean and overall experience was really refreshing and a great experience. More

Nice facility. Very comfortable if you are waiting for your service. Beverages and snacks. I love the bathroom Very comfortable if you are waiting for your service. Beverages and snacks. I love the bathroom More

I arrived at the appointed for the scheduled repair. Check-in was quick and easy, repairs were done within the time estimate, and the repairs were completed within the estimate amount. No surprises, n Check-in was quick and easy, repairs were done within the time estimate, and the repairs were completed within the estimate amount. No surprises, no delays. Their service department runs like clockwork. I was kept updated as the repair progressed. The excellent service was performed by a friendly, professional staff of employees. It was an all-around excellent service experience. More

Fast and efficient service. I appreciated the courtesy ride to and from my home. No stickers were provided for the up date on security tho. I appreciated the courtesy ride to and from my home. No stickers were provided for the up date on security tho. More

They were very friendly and nice and got us the car we wanted quickly. They made buying with cash easy. wanted quickly. They made buying with cash easy. More

The service I received after having my car has been subpar to say the least. The customer service representatives that they have working for them are amazing! I have been working with Timothy mostly, a subpar to say the least. The customer service representatives that they have working for them are amazing! I have been working with Timothy mostly, and they should keep this gentleman around for as long as they can. However, after 4 months I’ve found the time as a busy person to bring the car back for a number of issues, most have gone unresolved as of today, but I as the customer, have been responsible for paying diagnostic fees for issues I think the company should find and resolve. Yet, I’m being told they either can’t duplicate the issue to fix or I should take my car to another dealership. Upon calling this other dealership, I’ve been told that Walser should be finding the issue and fixing it because if they don’t, any warranty I have with Walser will be void. Interesting fact since I also pay for Walser service plan, which appears to cover very little, in my opinion. I’ve also asked for a call back from the manager, Patrick, for two days. I’ve yet to get a call back. His own employees even speak to how he isn’t very good at calling his customers back. What a headache it has been to deal with when I just want to not have problems with a car I just got and I don’t think I should have to pay for these problems. More

Amazing new building with extras for the customers! Prompt customer service- app detailed when I would be finished. Efficient and helpful!! Thank you!!!! Prompt customer service- app detailed when I would be finished. Efficient and helpful!! Thank you!!!! More

The dealership was amazing and the new building was lovely! We worked with Justin and Vanessa and they were both great!! lovely! We worked with Justin and Vanessa and they were both great!! More

Clean facilities, courteous staff, was kept well informed regarding the progress of my auto service. regarding the progress of my auto service. More