Walser Hyundai | Page 13

The job was done but I had to have my car taken back a second time for an issue they said was not needed to have done the first time. I was also charged twice for the same diagnostic. second time for an issue they said was not needed to have done the first time. I was also charged twice for the same diagnostic. More

The dealership is clean, the people are friendly and prompt. The space to sit and wait is nice. prompt. The space to sit and wait is nice. More

They were polite and thorough during a very stressful time. When we realized the problem was bigger than we initially thought, they made sure I had a vehicle to use and kept me informed throughout the re time. When we realized the problem was bigger than we initially thought, they made sure I had a vehicle to use and kept me informed throughout the repairs. More

We can get our service appointment time online; When we arrive the checkin person acknowledged our appointment, what is going to be done, and approximate wait time. arrive the checkin person acknowledged our appointment, what is going to be done, and approximate wait time. More

The service personnel could have asked more questions about the problem with my car. Because they didn't it took a lot longer for technicians to determine the problem. They had to order a special tool to about the problem with my car. Because they didn't it took a lot longer for technicians to determine the problem. They had to order a special tool to detect the problem. More

This is our third vehicle purchased from a Walser dealership and the experience every time has been wonderful. The upfront pricing and transparency on the entire transaction makes the whole process p dealership and the experience every time has been wonderful. The upfront pricing and transparency on the entire transaction makes the whole process painless. More

I had an oil consumption issue where i was using a qt of oil every 1000 miles. I called and asked about warranty concerns and if it would be covered if i didn’t have all oil change receipts. Answer was “b oil every 1000 miles. I called and asked about warranty concerns and if it would be covered if i didn’t have all oil change receipts. Answer was “bring it in and we will decide what we can do based off the diagnostic”. Once i got it there the young man working behind the counter couldn’t answer questions “Sorry, I’m new”. After driving an hour and dropping it off at 7 am I got a call that they needed to change the oil to see what was wrong. I told them “how is this any different than me saying that it burns a qt if oil every 1000 miles”. Again the young man didn’t have an answer. I then asked once an issue was found would it be covered under warranty.?? Without hesitation i was told no. (why couldn’t this have been answered in the first place?). I said not to do any additional work until I can get some answers to what options i have so they told me the car was ready for pick up. After another hour drive we came and waited for one hour so they could complete the bill. $90 later and no work done we were able to go home. Very confusing, frustrating and unprofessional. I will not be going to Brooklyn Park Walser again. More

Very friendly staff, prompt with greetings. Explained all that was done with the vehicle. Great service! Explained all that was done with the vehicle. Great service! More

We loved the experience at Walser. Samson and his team were extremely friendly, helpful and exceeded our expectations. We would definitely recommend Walser and send friends and family Samson and his team were extremely friendly, helpful and exceeded our expectations. We would definitely recommend Walser and send friends and family directly to Samson. More

Service itself was good but was never notified when ordered part arrived. Could not get an answer over the phone, ended up showing up in person and was finally helped ordered part arrived. Could not get an answer over the phone, ended up showing up in person and was finally helped More