Walser Hyundai Brooklyn Park - Service Center

I felt I was not being heard on what the issue was with my vehicle. The customer service person during one call I felt was rude. On another call I had to have my husband talk to her due to I felt I wasn’t my vehicle. The customer service person during one call I felt was rude. On another call I had to have my husband talk to her due to I felt I wasn’t being heard. I am satisfied with the service in itself but feel the customer service could be better. More

Courteous, solved the problem, under warranty. Rental car provided when repair was delayed. No delay in scheduling appointment. Rental car provided when repair was delayed. No delay in scheduling appointment. More

Great staff and great service. Special thanks to Arianna Grotheer for her excellent role and efforts. Special thanks to Arianna Grotheer for her excellent role and efforts. More

It’s easy to make appointments. The employees are always friendly, knowledgeable, and explain everything they’re doing. The employees are always friendly, knowledgeable, and explain everything they’re doing. More

Service staff were friendly, efficient, and explained the process and kept me informed of my vehicle's status. process and kept me informed of my vehicle's status. More

Good service and friendly customer service, we are happy for the team they attended us for the team they attended us More

Professional, knowledgeable, fair pricing, easy to get in, beautiful dealership, and everyone is very nice in, beautiful dealership, and everyone is very nice More

I had a best experience working with my sales rep Natalie and the rest of her team. So thoughtful and professional. I’ve already recommended Walser to many friends! I don’t think I’d ever shop for a car anyw and the rest of her team. So thoughtful and professional. I’ve already recommended Walser to many friends! I don’t think I’d ever shop for a car anywhere else. More

Service writer was professional, nice . Everything. was done as said it would be in the given time. Everything. was done as said it would be in the given time. More

If your car is under warranty and breaks down. Beware they will only tow it to the closest dealership. My family was left in the middle of no where and our car was towed farther away. They do not Beware they will only tow it to the closest dealership. My family was left in the middle of no where and our car was towed farther away. They do not have loaner cars or will not guarantee reimbursement for a rental car. Customer care is a joke. Make sure you understand they will try everything to not help you if your car breaks down and it is not towed to them. Does not show good faith and discourages us from buying again. More