Walser Hyundai Coon Rapids

The service was excellent and very quick. I’d give them an 11 on the Marshall Amplification scale of 10 Thank you. I’d give them an 11 on the Marshall Amplification scale of 10 Thank you. More

Terrific help with getting me in to check a fluid issue before driving out-of-state for my wedding. Really put my mind at ease. before driving out-of-state for my wedding. Really put my mind at ease. More

I was told my car would be ready in one hour. I have a 45 minute drive to the dealer. I understand that you were short of help when a mechanic called in sick. However, the front desk lady should I have a 45 minute drive to the dealer. I understand that you were short of help when a mechanic called in sick. However, the front desk lady should have left the customers know that. I could have left my car overnight instead of sitting in the lobby for 1 1/2 hours. I was watching the mechanic as he kept walking away from my vehicle and working on another car. Just communicate with your customers. The service manager then jumped in to help. Hopefully my next experience will be a better one. More

Very nice to work with and kept me informed on how to job was going and also completed the job in a timely manner was going and also completed the job in a timely manner More

Paola was seriously the best. she was so friendly and nice and actually made the process easy without making me feel dumb for not being a mechanic. I wish all car mechanics were a she was so friendly and nice and actually made the process easy without making me feel dumb for not being a mechanic. I wish all car mechanics were as great as she was. More

I liked that they knew who I was by my phone number and were able to set up an appointment easily. were able to set up an appointment easily. More

Vincent was awesome throughout the sales preocess. I highly recommend working with him on your next vehicle purchase. I highly recommend working with him on your next vehicle purchase. More

Great customer service. Very friendly and helpful staff. They had the car I wanted at a fair price. Very friendly and helpful staff. They had the car I wanted at a fair price. More

Took care of the problem with my vehicle in a timely fashion. Service writer kept me informed on vehicle status. fashion. Service writer kept me informed on vehicle status. More

Friendly, courteous, and professional service advisors, but I'm incredibly frustrated with the how the service department handled my 2021 Palisade that developed the known engine problem with carbon buildu but I'm incredibly frustrated with the how the service department handled my 2021 Palisade that developed the known engine problem with carbon buildup. There is a process to get the engine replaced under the powertrain warranty, which begins with an oil consumption test. The initial oil replacement is part of the warranty and is paid for by Hyundai. I was charged for the oil change, and then told after the 1000 miles that the car was not consuming excessive oil. Well, turns out that it was. Constant check engine light problems with no resolution. Inability (or lack of desire) to aggressively pursue what should be Hyundai extended warranty work (the full Hyundai warranty wrap that covers about everything up to 114k miles was purchased). Paid out of pocket for repairs that should have been covered. Known issue regarding suspension wear that would have been warrantied within 36k miles - I was told there was no problem until after that mileage passed, then they recommended replacement of a rear shock at my cost. Failure of a rear backup sensor that should have been covered under warranty - told it was corrosion that caused it and corrosion isn't covered. I wound up trading the vehicle in on a new 2025 Palisade with a different dealer. Hoping to have better luck with the 2025, as my family and I love our Palisade, but I'll look for service at a different Hyundai dealership. More