Walser Chrysler Jeep Dodge RAM - Service Center

This was the 3rd time I've had my car in fir the same issue. Obviously whoever is installing the axle caps, needs training. I shouldnt have to bring it in 3 times in six months with the same issue. It issue. Obviously whoever is installing the axle caps, needs training. I shouldnt have to bring it in 3 times in six months with the same issue. It's super frustrating and not convenient. I also have a problem with my Bluetooth that they "can't duplicate", even though it happens multiple times a day. I had to pay $120 for a diagnostic fee to have them "not find it" but after I picked it up it happened 6 times the next day. If I didn't have to go to this Walser, I wouldn't be. I do not trust them. Vehicles are expensive and something i depend on being a full time working mom of very very busy kids. And feeling like I am the burden, is truly disappointing. More

I would like to express my disappointment regarding the inadequate service I received during my recent oil change appointment. Unfortunately, my experience did not meet the expectations set by management, inadequate service I received during my recent oil change appointment. Unfortunately, my experience did not meet the expectations set by management, and I believe it's important to bring these issues to your attention. Upon arriving for my appointment, I expected a thorough service as promised. However, I noticed several key procedures were either overlooked or improperly completed. Specifically, the tire pressure was not checked, and my tires were not refilled. Additionally, the oil change sensor was not reset, which is a critical step in the process. When I called to speak with a manager about these concerns, I was disappointed by the lack of resolution offered. Instead of addressing the missed services or offering to complete them on a different day, the manager simply recited a list of services that were purportedly completed. This response did little to restore my confidence in your team's commitment to quality service. Due to this experience, my trust in your service center has been significantly diminished. I believe that customer satisfaction should be a priority, and I would appreciate a follow-up regarding how you plan to address this situation. I hope to see improvements in your service standards and communication moving forward. More

I wanted to express my disappointment regarding the inadequate service I received during my recent oil change appointment. Unfortunately, my experience did not meet the expectations set by management, inadequate service I received during my recent oil change appointment. Unfortunately, my experience did not meet the expectations set by management, and I believe it's important to bring these issues to your attention. Upon arriving for my appointment, I expected a thorough service as promised. However, I noticed several key procedures were either overlooked or improperly completed. Specifically, the tire pressure was not checked, and my tires were not refilled. Additionally, the oil change sensor was not reset, which is a critical step in the process. When I called to speak with a manager about these concerns, I was disappointed by the lack of resolution offered. Instead of addressing the missed services or offering to complete them on a different day, the manager simply recited a list of services that were purportedly completed. This response did little to restore my confidence in your team's commitment to quality service. Due to this experience, my trust in your service center has been significantly diminished. I believe that customer satisfaction should be a priority, and I would appreciate a follow-up regarding how you plan to address this situation. I hope to see improvements in your service standards and communication moving forward. More

Slow and don’t listen to customers. My oil was changed and when I went to my jeep there was oil underneath the suv. I told the service guy. Oh that’s not your vehicle. I drive off and h My oil was changed and when I went to my jeep there was oil underneath the suv. I told the service guy. Oh that’s not your vehicle. I drive off and had to return because they forgot to put in oil plug. Very frustrating considering I told the guy before I left. More

I took my car to get an oil change and noticed there was a leak prior to doing the service with them, I was told they were going to check where it was coming from and they “confirm” it was a transmission oi a leak prior to doing the service with them, I was told they were going to check where it was coming from and they “confirm” it was a transmission oil leak. Couple days later I took it somewhere else and the oil was coming from the engine. It surprises me how they confirm to a customer a false diagnosis and still they even charge me for an oil change knowing it was leaking. More

Good service, good job with keeping waiting times down. The staff are well trained and thorough. The staff are well trained and thorough. More

They didn’t actually fix the problem, they said they would call to follow up and they didn’t…this is the worst customer experience. I received the run around and do not trust any of them. would call to follow up and they didn’t…this is the worst customer experience. I received the run around and do not trust any of them. More

Service manager asked us to bring back our Pacifica because he was no happy with the job that had been done. We brought it back, he had a loaner ready, the work was redone, inspected and determined t because he was no happy with the job that had been done. We brought it back, he had a loaner ready, the work was redone, inspected and determined to be up to the walser standards. More

One of the worst customer service in a dealership I've worked with ever. They charged me 1000 dollars for a loaner while my truck was in service. They didn’t tell me when I got the loaner. worked with ever. They charged me 1000 dollars for a loaner while my truck was in service. They didn’t tell me when I got the loaner. More

Waited over 2 hours for a nail in tire and was charged way too much for a service I could have gotten for no charge elsewhere! way too much for a service I could have gotten for no charge elsewhere! More