Dan Resch

I am very pleased with the vehicle. I interacted with two young sales people, Herman and Levi. Excellent! I have two negative experiences. When I test drove the vehicle, there wa I interacted with two young sales people, Herman and Levi. Excellent! I have two negative experiences. When I test drove the vehicle, there was very little gas and all the vehicle"s enhanced safety were not working, There was a few hours delay to fix this and there was gas in the car when everything was finalized, The supervisor of the sales people was a bit deceptive, Their car had 44,000 miles and we were concerned about the tires and brakes needing to be replaced. He looked at the detailed inspection report and said they were both replaced. Great! A week later, I proudly showed the car to a mechanic friend and he noticed the tire tread dept was low ??? I checked the inspection report and indeed he was right and the wear pattern is uneven on the four tires. I will take part of the blame for not reading the full report before the purchase was complete. I believe I will have to purchase new tires in a few months, Here lies the problem, We are faithful Walser people and have purchased several Nissan vehicles. We are always impressed with their honesty, sales process and service. WE do not like Luther dealerships as we experienced similar negative impressions as we had with Walser Jeeo. at this moment, I have little confidence in Walser Jeep. Do not krow if this is the proper channel to express out concerns, so look forward to your feedback More

by tommulhere Verified Customer Verified Customer

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First off, our salesman Herman, while being new, was good to work with. Secondly, they had the vehicle we wanted and also a decent price on it. Where the issue starts is worth the finance department/manage to work with. Secondly, they had the vehicle we wanted and also a decent price on it. Where the issue starts is worth the finance department/manager. We finance through a local bank in South Dakota as I own a business and handle all financial aspects there. Never in my life have I bought a vehicle from a dealership that seemed to have such difficulty working with an outside bank. It came across as peer stubbornness, arrogance, and the inability to work with others. First, they argued on how to handle the payoff of our trade in. Which resulted in demanding we do it the walser way and walser sends a check to our bank to pay it off. Here we are, 15 days later and I received a call today from my notifying me that my trade in has yet to be paid off. Secondly, on the finance documents they misspelled my banks name; Northstar instead of Norstar. Easy enough mistake to make. But I corrected them the day of purchase, when the bank called to notify me, in person, at the dealership and I was assured it would be fixed by the finance manager. Turns out, my bank has not receive the payoff yet because the check was returned due to misspelling of their name on both the check and addressing the envelope “North Star instead of Norstar”. So at this point I feel I wasn’t listened to at all and the assurances that it would be fixed meant nothing. Wanted me to write the check and get out of the door. Next, we were overcharged on our out of state taxes which was actually discovered by my loan officer and not the dealership itself. I was told they would have to mail me a check for the overpayment. 15 days later I have also yet to receive that check. The salesman Herman was great, learning on the job but I don’t have any problem with that. The vehicle is great, the price was fair. But I’ve probably purchased 20 vehicles over my lifetime and never in my life have I seen such, lack of organization , arrogance, and difficulty when it comes to paying for a vehicle using the bank I’ve used my whole life since I was a child. Every other dealer I’ve worked with in the past has never shown such, and it was to the point that my loan officer felt aggravated and disrespected. More

by christophereye Verified Customer Verified Customer

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Great salesman, very patient easy to work with, very nice. I will continue to purchase my vehicles from Walser nice. I will continue to purchase my vehicles from Walser More

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I appreciate the video to show what the tech is seeing. It gives me confidence It gives me confidence More

by amy.mc.browne Verified Customer Verified Customer

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Fast professional service. Helpful knowledgeable staff. Clean facilities with nice waiting areas with workstations for customers Helpful knowledgeable staff. Clean facilities with nice waiting areas with workstations for customers More

by Minnie.Driver Verified Customer Verified Customer

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Fast professional service. Helpful knowledgeable staff. Clean facilities with nice waiting areas with workstations for customers Helpful knowledgeable staff. Clean facilities with nice waiting areas with workstations for customers More

by Minnie.Driver Verified Customer Verified Customer

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Brought my 2021 Dodge Durango in for squeaking noise twice after new pads were installed. After more new break pads, the problem is still not resolved. While it needs to be fixed, I’d rather not take my twice after new pads were installed. After more new break pads, the problem is still not resolved. While it needs to be fixed, I’d rather not take my vehicle to that dealership for the same results. More

by debbiegreer0321 Verified Customer Verified Customer

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Good result. It Took really long time to get an appointment and complete the repair. It Took really long time to get an appointment and complete the repair. More

by timgdoyle Verified Customer Verified Customer

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We service all our cars here! Toney good service all around. Love that there is a space to work/hang out awhile waiting. Snacks are top tier! Toney good service all around. Love that there is a space to work/hang out awhile waiting. Snacks are top tier! More

by akigwana Verified Customer Verified Customer

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They did an excellent service on my 2017 jeep wrangler. Very impressed with there services and will continue to bring my vehicle there. 10/10 would recommend. Very impressed with there services and will continue to bring my vehicle there. 10/10 would recommend. More

by miguel4714 Verified Customer Verified Customer

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