Walser Chrysler Jeep Dodge RAM - Service Center

Most frustrating experience with any dealer period! The service tech take the information, promise call backs, then nothing requiring us to follow up. The Service Manager got involved and helped naviga The service tech take the information, promise call backs, then nothing requiring us to follow up. The Service Manager got involved and helped navigate after numerous calls (at least a dozen) to address with never a response back. Had the car in for body work, received it back without protective film or the badging (MOAB) for that model. Then took just over two months and numerous calls to schedule the final application of decals, keep in mind Walser owns the body shop. Only redeeming quality was the service manager who finally marshaled through what was seemingly a short job to apply decals. Sadly, this has been our consistent experience with this dealership, defies logic. I am not looking for anyone’s job here, just need training and for service techs to actually respond with status from time to time, not daily but respond when they say they will respond. We purchase a lot of cars and repair those same cars, never had an experience like this with any other dealer. Having said all of this, we understand there was a cyber attack or similar with the computer system severely hampering their ability to service the customer. Regardless, one needs to write a note and then respond to the customer, otherwise they will learn to go elsewhere as we have. More

Service advisor Jim Socko is amazing and very helpful. The team there is always accommodating and helpful. The team there is always accommodating and helpful. More

Always very friendly, accommodating and willing to keep us informed regarding our vehicle during appointment us informed regarding our vehicle during appointment More

I called for an appointment & was able to get my oil change done the same day. I also liked the video of the undercarriage of my Jeep & learning what service I should consider. change done the same day. I also liked the video of the undercarriage of my Jeep & learning what service I should consider. More

Great service and quick. Would recommend using this dealer for service and repairs. Thank you Would recommend using this dealer for service and repairs. Thank you More

Very professional I would use their car services in the future and highly recommend them future and highly recommend them More

Work was completed. Rear brake job with calipers rotors and pads. Ebrake wasn’t adjusted correctly and I needed to return. Not ideal. Rear brake job with calipers rotors and pads. Ebrake wasn’t adjusted correctly and I needed to return. Not ideal. More

I've been very please with Walser from the beginning in 2016 when I got my jeep. Customer service and response time from the shop has been fast reliable and as estimated. Thank you 2016 when I got my jeep. Customer service and response time from the shop has been fast reliable and as estimated. Thank you More

Service and communication was top moth Jim and the staff took care of my issue and had me back on the road within a few days took care of my issue and had me back on the road within a few days More

The staff are very friendly and listen carefully about your concerns. It is very helpful the communication after the service as well your concerns. It is very helpful the communication after the service as well More