Walser Chrysler Jeep Dodge RAM - Service Center

The individual service technicians and advisors are great - friendly, thorough, and helpful. They answer questions, get me checked in, and do a great job. However the dealership itself seems perpetually - friendly, thorough, and helpful. They answer questions, get me checked in, and do a great job. However the dealership itself seems perpetually challenged. Appointments are unavailable for weeks, warranty work seems incredibly hard for them to process and get approved. Their computer systems seem very fragile. It feels like the shop needs to close for a week and overhaul their processes and aystems More

Great customer service Does a great job accommodating customer needs. Easy to schedule , comfortable waiting area and you can watch the work being done on your phone which is a neat added touch Super customer needs. Easy to schedule , comfortable waiting area and you can watch the work being done on your phone which is a neat added touch Super friendly and helpful staff Definitely 5 star service More

I had an oil change and tires rotated on a 22 ram pickup. They took it upon themselves to replace the cabin filter without asking me. This is a company vehicle and has enterprise as a fleet service. They cal They took it upon themselves to replace the cabin filter without asking me. This is a company vehicle and has enterprise as a fleet service. They called enterprise instead. I was very unhappy. they should have asked me first. I could have let them know if I wished to proceed. then They could get enterprise involved. I have to answer for this as we are expected to take care of small items on our own to keep cost down. The person looked at me like oh well. More

Timely and professional. I waited in the lobby and it took less time than expected. I’ll be back for sure. I waited in the lobby and it took less time than expected. I’ll be back for sure. More

Had an appointment for Thursday at 11am, did not look at our vehicle until Friday at 5 pm. Fixed within an hour, but then held our vehicle until Monday to confirm the repair was covered by factory warranty our vehicle until Friday at 5 pm. Fixed within an hour, but then held our vehicle until Monday to confirm the repair was covered by factory warranty. Poor communication throughout the process. Had to keep calling for updates. Many broken promises as to when the vehicle would be looked at. I don’t see myself coming back for routine maintenance or repairs More

Clean, well organized. Car is never ready when promised, appointments don’t seem to mean much Car is never ready when promised, appointments don’t seem to mean much More

Fast service and a very nice waiting area. Excellent communication throughout the process. Thank you. Excellent communication throughout the process. Thank you. More

I brought the car in, they did an excellent job, looking it over and making sure everything was correct. it over and making sure everything was correct. More

They send you a video of your service. Haven’t had a problem with them Haven’t had a problem with them More

Very friendly Great service very clean. All the employees are well-dressed. Easy to deal with All the employees are well-dressed. Easy to deal with More