Walser Chrysler Jeep Dodge RAM - Service Center

My service was done before it was promised. I will keep coming back to Walser. I will keep coming back to Walser. More

Terrific staff and experience, I recommend this dealership. Always have been treated fairly and with efficiency. dealership. Always have been treated fairly and with efficiency. More

When things don’t go as planned they go above and beyond to make it right to make it right More

Great efficient service. The team was very attentive and provided great communication of the service status The team was very attentive and provided great communication of the service status More

This was the 3rd time I've had my car in fir the same issue. Obviously whoever is installing the axle caps, needs training. I shouldnt have to bring it in 3 times in six months with the same issue. It issue. Obviously whoever is installing the axle caps, needs training. I shouldnt have to bring it in 3 times in six months with the same issue. It's super frustrating and not convenient. I also have a problem with my Bluetooth that they "can't duplicate", even though it happens multiple times a day. I had to pay $120 for a diagnostic fee to have them "not find it" but after I picked it up it happened 6 times the next day. If I didn't have to go to this Walser, I wouldn't be. I do not trust them. Vehicles are expensive and something i depend on being a full time working mom of very very busy kids. And feeling like I am the burden, is truly disappointing. More

I would like to express my disappointment regarding the inadequate service I received during my recent oil change appointment. Unfortunately, my experience did not meet the expectations set by management, inadequate service I received during my recent oil change appointment. Unfortunately, my experience did not meet the expectations set by management, and I believe it's important to bring these issues to your attention. Upon arriving for my appointment, I expected a thorough service as promised. However, I noticed several key procedures were either overlooked or improperly completed. Specifically, the tire pressure was not checked, and my tires were not refilled. Additionally, the oil change sensor was not reset, which is a critical step in the process. When I called to speak with a manager about these concerns, I was disappointed by the lack of resolution offered. Instead of addressing the missed services or offering to complete them on a different day, the manager simply recited a list of services that were purportedly completed. This response did little to restore my confidence in your team's commitment to quality service. Due to this experience, my trust in your service center has been significantly diminished. I believe that customer satisfaction should be a priority, and I would appreciate a follow-up regarding how you plan to address this situation. I hope to see improvements in your service standards and communication moving forward. More

I wanted to express my disappointment regarding the inadequate service I received during my recent oil change appointment. Unfortunately, my experience did not meet the expectations set by management, inadequate service I received during my recent oil change appointment. Unfortunately, my experience did not meet the expectations set by management, and I believe it's important to bring these issues to your attention. Upon arriving for my appointment, I expected a thorough service as promised. However, I noticed several key procedures were either overlooked or improperly completed. Specifically, the tire pressure was not checked, and my tires were not refilled. Additionally, the oil change sensor was not reset, which is a critical step in the process. When I called to speak with a manager about these concerns, I was disappointed by the lack of resolution offered. Instead of addressing the missed services or offering to complete them on a different day, the manager simply recited a list of services that were purportedly completed. This response did little to restore my confidence in your team's commitment to quality service. Due to this experience, my trust in your service center has been significantly diminished. I believe that customer satisfaction should be a priority, and I would appreciate a follow-up regarding how you plan to address this situation. I hope to see improvements in your service standards and communication moving forward. More

Slow and don’t listen to customers. My oil was changed and when I went to my jeep there was oil underneath the suv. I told the service guy. Oh that’s not your vehicle. I drive off and h My oil was changed and when I went to my jeep there was oil underneath the suv. I told the service guy. Oh that’s not your vehicle. I drive off and had to return because they forgot to put in oil plug. Very frustrating considering I told the guy before I left. More

I took my car to get an oil change and noticed there was a leak prior to doing the service with them, I was told they were going to check where it was coming from and they “confirm” it was a transmission oi a leak prior to doing the service with them, I was told they were going to check where it was coming from and they “confirm” it was a transmission oil leak. Couple days later I took it somewhere else and the oil was coming from the engine. It surprises me how they confirm to a customer a false diagnosis and still they even charge me for an oil change knowing it was leaking. More

Good service, good job with keeping waiting times down. The staff are well trained and thorough. The staff are well trained and thorough. More