Walser Chrysler Jeep Dodge RAM | Page 13

Everything was completed as promised in a timely matter. They have a very nice facility and nice waiting area. I feel very comfortable there. They have a very nice facility and nice waiting area. I feel very comfortable there. More

Everything was completed as promised in a timely matter. They have a very nice facility and nice waiting area. I feel very comfortable there. They have a very nice facility and nice waiting area. I feel very comfortable there. More

Everyone we dealt with were absolutely great to work with! The sales team were knowledgeable about the product and wanted to do what was needed to for us to decide to buy. Would definitely go back in th with! The sales team were knowledgeable about the product and wanted to do what was needed to for us to decide to buy. Would definitely go back in the future. More

They broke an interior panel when doing a recall repair. I had disaster the service center to get the follow-up install scheduled. When I finally went in with an appointment, it took more than an hour for I had disaster the service center to get the follow-up install scheduled. When I finally went in with an appointment, it took more than an hour for them to see they had ordered the wrong part. It has been weeks since then and I have followed up asking about the correct replacement part with no response More

I brought my chrysler Pacifica in because the radio wasn’t allowing other phones to be connected via CarPlay or Bluetooth. They first billed me for a diagnostic and then they said they wanted to instal wasn’t allowing other phones to be connected via CarPlay or Bluetooth. They first billed me for a diagnostic and then they said they wanted to install a software update to fix the issue. I came to pick it up and when I got it. The entire radio was nonfunctional. The navigation system never loaded, and I had no access to the system settings menu. They actually made everything worse. I brought it back in and they charged me another diagnostics fee and told me the entire radio needed to be replaced and billed me for that too. I came to pick my van up again, and when I got it the CarPlay and Bluetooth STILL didn’t work. It was the exact same state as when I originally brought it in to the store. I drove straight back to the service center and talked to someone about the issue for 15 minutes. Within those 15 minutes they discovered a cable plugged in causing the car to think a device was already connected. Unplugging the cable fixed the issue. I spent around $1800 for 2 diagnostics charges, a software update, and a new radio all to find that simply unplugging a cable was the fix to my issue, and none of the other changes were actually necessary. This was my worst experience EVER as a customer, and I will never be coming back. More

Thomas Duffy is always fantastic to work with! We’ve worked with him and the Walser team several times over the years and they have always made sure things go smoothly and have made sure we were t We’ve worked with him and the Walser team several times over the years and they have always made sure things go smoothly and have made sure we were taken care of! More

Clean, orderly: prepared with technology to expedite customers who brought their vehicles with care recognition customers who brought their vehicles with care recognition More

Didn’t like the new car rental program. I used to get a free rental for warranty work. I was also billed a lot for diagnostics but no issues were found. I used to get a free rental for warranty work. I was also billed a lot for diagnostics but no issues were found. More

As always, everyone we interact with is very helpful. Jake, Jessica, Parker and the garage team all are very professional. Thanks Hopkins Honda. Jake, Jessica, Parker and the garage team all are very professional. Thanks Hopkins Honda. More

I’ve always had a great experience here for oil changes. However, for a recent diagnostic repair visit I was left incredibly disappointed. I specifically asked on multiple occasions if my rental would be co However, for a recent diagnostic repair visit I was left incredibly disappointed. I specifically asked on multiple occasions if my rental would be covered with my warranty and was told by three separate individuals at Walser, yes. I was meticulously about clarifying this. These items that needed to be fixed were issues within the first year of me owning the Pacifica, it’s barely 2 years old. The fact that I have to pay ANYTHING for these repairs is unacceptable and wouldn’t happen with competitors. Not to mention, the main thing I went in there for, a faulty actuator, isn’t even fixed. It started doing the same thing I brought it in for two weeks after I took it in. When I followed up about my disappointment regarding the rental, I only received a text back saying “it’s not covered, you have to call Chrysler.” Overall, a very unsatisfactory experience. More