Walser Chrysler Jeep Dodge RAM

The service I received was great. The issue lies with the availability of parts and their shipping time. Amber was doing her best to make it happen, but it did take 5 weeks to fix a f The issue lies with the availability of parts and their shipping time. Amber was doing her best to make it happen, but it did take 5 weeks to fix a faulty door latch...... More

The service was great and easy to drop off and pick up my vehicle. Awesome! vehicle. Awesome! More

Courteous and helpful through the process but anticipation and follow-up to concerns could have been much better. anticipation and follow-up to concerns could have been much better. More

Fast and efficient. Good communications. Accurate diagnosis and followed up with warranty. Could t be happier Good communications. Accurate diagnosis and followed up with warranty. Could t be happier More

I’ve never had such consistent and amazing customer service! Everytime I’ve been in for any service, every person I’ve encountered in the service department is friendly and helpful. The staff genuinely service! Everytime I’ve been in for any service, every person I’ve encountered in the service department is friendly and helpful. The staff genuinely seem happy and most of them have worked there for many years which shows what a great place it must be to work for! More

After the inspection, the technician recommended repairs and asked if I wanted to move forward with them. He was unaware that I had an extended warranty and when I asked if these repairs were covered under and asked if I wanted to move forward with them. He was unaware that I had an extended warranty and when I asked if these repairs were covered under the warranty, he said that they would have to confirm the initial diagnostic. Apparently, it was necessary to confirm everything when he thought I was paying out of pocket. After the second inspection, he deemed that some of the recommended repairs were actually not necessary which I suspect he knew all along. Recommending thousands of dollars worth of repairs is unethical and a serious breach of trust. I will not be returning. More

Friendly service people. Work done within the time that was set when the car was dropped off Work done within the time that was set when the car was dropped off More

Nice attentive staff who provide ongoing info while work is progressing and provide nice waiting room with treats and a ride home. is progressing and provide nice waiting room with treats and a ride home. More

I came in for just an oil change, and they said I needed my brake fluid flushed also. This ended up taking 5 hours and 15 minutes. My appointment is at 10 o’clock and originally I was told it would take abo my brake fluid flushed also. This ended up taking 5 hours and 15 minutes. My appointment is at 10 o’clock and originally I was told it would take about an hour and 45 minutes. Then I was told it would be done at 1 o’clock so I had my kids dropped off there because my wife had to go an appointment. I didn’t end up leaving there until 3:15. I thought offering a discount would’ve been appropriate because of how long it took, but it was not offered. The representative I was dealing with was polite and apologetic, however. More

Great sales staff, very helpful and knowledgeable. Willing to help and always friendly when visiting Willing to help and always friendly when visiting More