Walser Buick GMC Roseville - Service Center

I brought my truck in with very specific issues. It wasn't starting sporadically but it did not have battery issues. I also asked for diagnostics on the tire pressure sensor and suspension system. T It wasn't starting sporadically but it did not have battery issues. I also asked for diagnostics on the tire pressure sensor and suspension system. The first call I get it that the battery is dead- that had never been an issue until it was in your possession. It then turns into a battery issue. I hear nothing about the starting issue or the suspension. Then I am told when I ask to pick it up that it will be 45 minutes and I waited almost 2 hours. More

Hi I came in every one was friendly and got my truck done in the time they said in the time they said More

This dealership always takes good care of my car and treats customers like family. I only use Roseville GMC treats customers like family. I only use Roseville GMC More

I was treated like I was the most important person there. They finished early and brought my car to me when done. They finished early and brought my car to me when done. More

Pleasant, detailed Timely, efficient, coffee good, quiet, peaceful. No more words No more words, ok. peaceful. No more words No more words, ok. More

They found the problem and they took care of me right away and all in all good friendly atmosphere away and all in all good friendly atmosphere More

This is in regards to an experience I had this morning with your service manager Adam Zimmerman - I had an exceptional experience with his professionalism and his care when I was in desperate need of help with your service manager Adam Zimmerman - I had an exceptional experience with his professionalism and his care when I was in desperate need of help with my vehicle. He took time out of his busy day to help install a battery in my car that was unexpected unplanned and without an appointment and he did it with a smile. It is rare that the quality of a person motivates one to patronize a business but that is the feeling I had this morning as he worked in the cold on a vehicle he had no intention of operating on for a person he just met. There needs to be an Adam Zimmerman at every Walser Dealership. His act of kindness and service is something that your company needs to be proud of and I feel privileged to have the accidental chance to run by him today. If this message could be directed to him in some way I would greatly appreciate it. Tell him I cannot thank him enough and wish him the best and hope to see him when I purchase my next vehicle from Walser. More

This service department is absolutely unbelievable! They are so professional and yet incredibly personal at the same time! They are 100 % on your side from the moment you walk in until they are sure you ar are so professional and yet incredibly personal at the same time! They are 100 % on your side from the moment you walk in until they are sure you are completely happy with the outcome. Adam, Tessa and the entire team will not quit. They solved a puzzle with our car that has been a problem for years. We are so grateful for their commitment to doing whatever it takes to make things right! We found our place and would give them 10 stars if we could! We highly recommend the Walser Buick GMC Service Department! More

The team at Walser GMC of Roseville is unbeatable. Across the board from the sales department, to the service department collaborate to make any car buying situation a breeze. the board from the sales department, to the service department collaborate to make any car buying situation a breeze. More

Stuck brake caliper I called service dept about stuck brake caliper which ruined my rotor and pads on 2016 Impala. was told that if caliper is stuck that warranty will I called service dept about stuck brake caliper which ruined my rotor and pads on 2016 Impala. was told that if caliper is stuck that warranty will cover it. so i took tire off to inspect brake caliper . i could move the caliper pins and then used a large channel lock pliers to try to squeeze the caliper piston back in. I couldn't . so I knew caliper was bad. I put it back on and went there the next day. dropped off car at 1 pm. appointment was 2 pm. waited and waited Michelle B. finally came to me at 330 pm hour and half later and said that the calipers were fine. i got confused. hour and a half to diagnose ? \i told them to replace brake pads and rotors. Start to feel FISHY by them. i figured that they spend the time hour and half trying to squeeze caliper piston back in and out to make it work. when i picked car up I told her that I will be back in 5 months for same problem. I have phone video of me moving caliper pins and trying to squeeze caliper piston back in. was told that the pad was frozen to the mounting bracket. I had pads off when i tried to squeeze caliper piston back in. I know because i worked on brakes before. I wanted to use the wrap around extended warranty for caliper and they're avoiding it. stuck pads make rotor get scraped beyond repair. no its the caliper piston that put pressure on pads and rotors. FISHY FISHY.. feeling disgusted. maybe i go to a different dealer for 2nd opinion ? More