Walser Buick GMC Roseville - Service Center

Friendly, efficient and quality work. The dealership is clean and all staff is welcoming. Work is done quickly and price is always acceptable. The dealership is clean and all staff is welcoming. Work is done quickly and price is always acceptable. More

My overall experience was terrible. I was without my vehicle for 40 days. The customer service and communication from my services person Taylor was non existent. After being told it wou I was without my vehicle for 40 days. The customer service and communication from my services person Taylor was non existent. After being told it would be fixed in 5-6 days, I was told the part was delayed and there was no timeline or date given. I was then told I could contact GM myself as if this was now my problem and Walser whom I purchased the truck from no longer was involved in any way. I understand that the dealer is in control of only so much in this situation but what they were in control of, they failed miserably. No communication, no effort on be half of their customer and no empathy for their customer who was without a truck for 40 days. I won’t be doing business or recommending them in the future. More

Excellent service. We've been going to them for years and never had a complaint. They do what they promise on time and usually less than quoted estimated cost. I lik We've been going to them for years and never had a complaint. They do what they promise on time and usually less than quoted estimated cost. I like the easy in, easy out process. Wait room is comfortable with more amenities then I would use. I like the virtual inspection of the vehicle. It's just like you're standing there! More

Good customer service, they finished my car in good timing, and they are polite. Good popcorn timing, and they are polite. Good popcorn More

Answered. Let me know when my part is in. No more AI texts, please. Answered. Let me know when my part is in. No more AI texts, please. Let me know when my part is in. No more AI texts, please. Answered. Let me know when my part is in. No more AI texts, please. More

Worst customer service ever! Their technicians and service advisors are not transparent about why they up-charge everything or what is going on with the vehicle. They sent over a Their technicians and service advisors are not transparent about why they up-charge everything or what is going on with the vehicle. They sent over an estimate almost 3x as much as other local repair shops. I tried calling the assigned service advisor about it, but he wouldn’t return my calls for half the day until I finally deferred the services, then he suddenly was available to ask if that had been a mistake. When I expressed my frustration, they were very clear that there was nothing they could do, which just means they don’t care so long as they are making money. More

Excellent service. Helpful, not pushy. Cut to the chase. I highly recommend Walser GMC. Every interaction I've ever had there over the last several years has been posit Helpful, not pushy. Cut to the chase. I highly recommend Walser GMC. Every interaction I've ever had there over the last several years has been positive. More

Had to wait for 3 hours for the software reset after my vehical was only 5-6 old but it seems the fix corrected everything. The staff was very corgal & answered all of my questions. vehical was only 5-6 old but it seems the fix corrected everything. The staff was very corgal & answered all of my questions. More

He caused me to have emergency repairs! !! Had a coolant flush. 1 hose disconnected; and a major kink in hose restricted coolant flow to engine by 100% ! Not sure service was done, coolant i !! Had a coolant flush. 1 hose disconnected; and a major kink in hose restricted coolant flow to engine by 100% ! Not sure service was done, coolant is very dark. More

Appoint time met, work completed in timely fashion, staff friendly and explained the work that was completed friendly and explained the work that was completed More