Walser Buick GMC Roseville

Roseville Buick GMC made car buying easy After having an unpleasant experience at another dealer, I called Roseville and set up an appointment with Derek Meyers to purchase a GMC Terrain. He After having an unpleasant experience at another dealer, I called Roseville and set up an appointment with Derek Meyers to purchase a GMC Terrain. He was friendly and respected my wishes to order a vehicle as opposed to buying one off the lot. I decided to order my car that day with Derek and the help of Kole Kapinos. A few months earlier, my mother had ordered a car only to find out six weeks later the dealer never submitted the order- Kole reassured me that the order was submitted, even printing me a copy of his screen that showed such. Derek told me to expect the car would arrive in six to eight weeks. Three weeks later Derek contacted me to say my car was in! It was a pleasant surprise, specially after the horrible experience my mom had ordering her vehicle from another dealer. The pick-up process was quick and easy. I met with Derek and was introduced to Roman Tosca in finance. Roman was very pleasant and did a thorough job explaining the details, as this was my first new car. Finally, Derek went through the features of my new Terrain Denali and stayed late to explain how to customize the vehicle to fit my needs. Thanks, Roseville Buick GMC. More

Amazing Service Michelle gave me options I hadn't considered before. I went to the dealer determined to buy a used Acadia for $30,000.00 and ended up with a much high Michelle gave me options I hadn't considered before. I went to the dealer determined to buy a used Acadia for $30,000.00 and ended up with a much higher end new car for less money. There was no pressure, only options and she had my best interest in mind. I have been using this dealer to service my 10 year-old GMC Envoy and I have always loved their service and care of my vehicle. They have been honest and open and that it what I appreciate about doing business with anyone. More

I wouldn't recommend it to my worst enemy! I took my truck for service, and they rried to chaege me 630.00 for replacing a key lock cilynder, they claimed the anti theft system needed to be rep I took my truck for service, and they rried to chaege me 630.00 for replacing a key lock cilynder, they claimed the anti theft system needed to be reprogrammed, I found out that wasn't true, they wanted to charge me for 3 hours of labor, another dealer charged me for 1, they wanted to charge me extra for a key and programming it, at another dealer they didn't, the cilynder comes with a key, I told them not to replace the cilynder and they messed up cilynder while putting back, I think they messed it up on purpose to have me buy another one from them, needlees to say I didn't, but they charged me 130.00 to just look at the truck, they clearly tried to rip me off the worst way possible, no honesty, no ethics, no good service, it was a nightmare! More

Bought a Lacrosse Very pleased with the experience I had at Roseville Buick GMC. I was out of the dealership in 1 1/2hours. And that included all the financing paperwor Very pleased with the experience I had at Roseville Buick GMC. I was out of the dealership in 1 1/2hours. And that included all the financing paperwork. No hassle deal they put together for me. They even gave me 3/4 tank of fuel. I will return for future purchases. Chad More

Great experience. Great staff to work with. very friendly and fun. Made the buying experience much more pleasureable. Thanks again to everyone at Walser Buick. I wo Great staff to work with. very friendly and fun. Made the buying experience much more pleasureable. Thanks again to everyone at Walser Buick. I would definetly recommend this dealer to my friends and family. More

Unprofessional I test drove one car...loved it and wanted to make a purchase. The sales manager took a hard line stance instead of negotiating (at all) and just trie I test drove one car...loved it and wanted to make a purchase. The sales manager took a hard line stance instead of negotiating (at all) and just tried to prove to me that I couldn't get the car for a better price elsewhere. Wouldn't come down $1. Then he showed me a print out that with a graph showing other cars in the area like the one I wanted and their associated prices...and basically told me good luck getting a better price. In addition he spent 10 minutes explaining to me how their inventory churn process worked...saying cars leave the lot after 60 days and go to another lot...and then told me the car I wanted had been on the lot 60 days and that I needed to act fast. When I did buy a different car 12 days later...that first car was still there. Even after I told the salesman I wanted to purchase...he still pressured me to act fast and close the deal ASAP. When I showed up to make my purchase...I had to wait 1.5 hours to sit down with the sales manager to do my deal...and when I told them I was financing through my own bank...they were a little snarky and tried to make me feel stupid because they were so sure they could be my banks rates...should have seen the look on their face when they saw my rate. They were shocked because they run their financing through my bank, and I had a better rate going direct. Actually listened to the sales manager call the bank and ask them xxx...pretty awesome. Overall...I did get the best price on the car...I did my research...the sales reps were knowledgeable and friendly...but the managers were kind of xxxxxxx. I would not shop here again. More

I had a great buying experience at Walser Buick Pontiac GMC - Roseville. Throughout the whole process, the staff was professional and accommodating to my family. The sales associate, Dave Middleton, was GMC - Roseville. Throughout the whole process, the staff was professional and accommodating to my family. The sales associate, Dave Middleton, was very knowledgeable of the Buick we bought. He was able to demonstrate new functions of the car that other dealerships had not shown us. I was also impressed with the no-pressure atmosphere of the dealership. I felt like they wanted this vehicle to be perfect for my family, and answered all of our questions. More

I have not had a long history of enjoying purchasing a new car. My past experience has generally been with sales people that were pushy and really just in it for a sale. That was not my experience with new car. My past experience has generally been with sales people that were pushy and really just in it for a sale. That was not my experience with Roseville Buick GMC. James was excellent to work with and took the time to help us find a car that met our exact needs. The financing department and store management put in a significant amount of time to work with us on the financing of the vehicle. James spent time to explain the mechanics of the car with me and even rescued my garage door opener from my trade in. It is clear that the people we worked with care about their customers. I will not hesitate to continue to purchase vehicles from Roseville Buick GMC and I will highly recommend them to our friends and family. More

After shopping around at dealers in the twin cities, I was contacted by Walser on a vehicle. I stopped out and was greeted by Matt. Car was warmed up, low pressure sales and great attention to the guest was contacted by Walser on a vehicle. I stopped out and was greeted by Matt. Car was warmed up, low pressure sales and great attention to the guest! When I need a car again, I will start my search here! More

I have bought multiple vehicles through Jeff. He is a vehicle enthusiast himself and his knowledge surpasses everyone's. He has put in a lot of time into researching and finding the right trucks for me vehicle enthusiast himself and his knowledge surpasses everyone's. He has put in a lot of time into researching and finding the right trucks for me each time. I am also very picky and like things clean as is Jeff so I have no worries about anything not being right. I have also had vehicles in for service and have been treated very well there. My truck was fresh out of warranty and they still installed a new stereo in my truck for me after it went bad. More