Walser Buick GMC Roseville

I am still very disappointed with the quality of the rustproofing. After the initial application, I brought it in. The service rep said “not my problem.” Noah came out and looked at it and said he woul rustproofing. After the initial application, I brought it in. The service rep said “not my problem.” Noah came out and looked at it and said he would contact L&H and get back to me. Then I had to take pictures and I should bring it back to them. I told him he needs to address this with your subcontractor. It’s your name ultimately on this work. When it was returned after a second application, it looked the same. My areas of concern in the wheel wells and rocker panels did not look any different. Steve was defending L&H’s workmanship and recommending I bring it back myself. I showed him the before and after pictures, and he still stood behind L&H. I’m still not satisfied. Tim Carney More

Great service, friendly staffing, I had a little bit of a wait but overall great job a wait but overall great job More

David was amazing and very helpful to me with my questions that I had about my new truck and if he didn’t know the answer he found out for me right away. questions that I had about my new truck and if he didn’t know the answer he found out for me right away. More

Friendly, efficient and quality work. The dealership is clean and all staff is welcoming. Work is done quickly and price is always acceptable. The dealership is clean and all staff is welcoming. Work is done quickly and price is always acceptable. More

My overall experience was terrible. I was without my vehicle for 40 days. The customer service and communication from my services person Taylor was non existent. After being told it wou I was without my vehicle for 40 days. The customer service and communication from my services person Taylor was non existent. After being told it would be fixed in 5-6 days, I was told the part was delayed and there was no timeline or date given. I was then told I could contact GM myself as if this was now my problem and Walser whom I purchased the truck from no longer was involved in any way. I understand that the dealer is in control of only so much in this situation but what they were in control of, they failed miserably. No communication, no effort on be half of their customer and no empathy for their customer who was without a truck for 40 days. I won’t be doing business or recommending them in the future. More

Excellent service. We've been going to them for years and never had a complaint. They do what they promise on time and usually less than quoted estimated cost. I lik We've been going to them for years and never had a complaint. They do what they promise on time and usually less than quoted estimated cost. I like the easy in, easy out process. Wait room is comfortable with more amenities then I would use. I like the virtual inspection of the vehicle. It's just like you're standing there! More

Everyone was very helpful and communicative. From someone new to dealership life this was a great experience. From someone new to dealership life this was a great experience. More

Good customer service, they finished my car in good timing, and they are polite. Good popcorn timing, and they are polite. Good popcorn More

Excellent service. Helpful, not pushy. Cut to the chase. I highly recommend Walser GMC. Every interaction I've ever had there over the last several years has been posit Helpful, not pushy. Cut to the chase. I highly recommend Walser GMC. Every interaction I've ever had there over the last several years has been positive. More

Worst customer service ever! Their technicians and service advisors are not transparent about why they up-charge everything or what is going on with the vehicle. They sent over a Their technicians and service advisors are not transparent about why they up-charge everything or what is going on with the vehicle. They sent over an estimate almost 3x as much as other local repair shops. I tried calling the assigned service advisor about it, but he wouldn’t return my calls for half the day until I finally deferred the services, then he suddenly was available to ask if that had been a mistake. When I expressed my frustration, they were very clear that there was nothing they could do, which just means they don’t care so long as they are making money. More