Walser Buick GMC Roseville

Always have a great experience here. They always keep me in the loop on what is going on with my vehicle and how long I should expect it to take. On this occasion, it was much quicker th They always keep me in the loop on what is going on with my vehicle and how long I should expect it to take. On this occasion, it was much quicker than anticipated. More

This location has the best workers! Everyone is always friendly, helpful and professional. I’ve had numerous trips to the shop and everyone is always gray to work with! Everyone is always friendly, helpful and professional. I’ve had numerous trips to the shop and everyone is always gray to work with! More

If I could use negative stars to do my rating I would. What started as a smooth purchase experience soon led to a complete disaster. My husband and I went into Walser in Roseville to look at a new vehicle What started as a smooth purchase experience soon led to a complete disaster. My husband and I went into Walser in Roseville to look at a new vehicle and ultimately ended up purchasing 2 vehicles. Great!! Well….that was early November. December rolled around, I needed to make the payments on the two loans. The one vehicle - no problem. The other which is owned by my business was a different story. The bank that held the financing couldn’t find my loan. After going back and forth it was discovered that the dealership had processed my entire loan with the incorrect tax ID number for my company. I contacted the dealership for their assistance in getting that corrected with the lender. Their response was short and blunt - we cannot help. I then had to work with my CPA and the bank to get this corrected. TWO DAYS after I got that figured out, I received a phone call from the Sales Manager. I thought maybe it was a call to apologize for the inconvenience. NOPE…it was a call to explain to me yet another mistake they had made with this same vehicle. Turns out the dealership sent me home with the WRONG vehicle! My paperwork, auto insurance, licensing with the state of MN, EVERYTHING was done with the incorrect VIN number. Again, no apology. NOTHING other than telling me I needed to jump thru a bazillion hoops to get this resolved. The sales manager that contacted me was blunt, rude, curt, and the list goes on to describe the lack of concern, lack of consideration etc., I seriously could not believe this was happening. All of this taking place days before Christmas so many of the people I needed to connect with for my auto insurance, business CPA and auto loan were of course out of the office. After numerous emails and ME CORRECTING more mistakes on their “revised/corrected” loan documents, the General Manager of the dealership came to my office to have the final paperwork signed to get the correct license plates on my vehicle and get the licensing corrected with the state of MN. This General Manager stood at our company’s front desk, didn’t say a word. Didn’t explain to me what I was being asked to sign, didn’t offer to give me copies of what had been signed and didn’t once apologize for their oversight and error! Not once! The only thing I said to him was that they were lucky I had not been in an accident with a vehicle technically I did not own! For almost 2 months they had me driving around with the wrong vehicle. Unbelievable! Customer service should be #1 for all businesses. Clearly this company does not believe in that. I am extremely sorry that I purchased 2 vehicles with them that totaled well over $100,000. Obviously I would not recommend them to anyone! Had they even once said they were sorry - it would have made all the difference in the world. Mistakes happen. I get that. But just a simple apology could have drastically changed the outcome and changed my opinion of this company More

Fast. Friendly. They sent me a video of what was checked and I appreciate that. Friendly. They sent me a video of what was checked and I appreciate that. More

Everything was explained and work done Done No Nope ? ???? Nope Very good thank you ???? Nope Very good thank you More

He told me that to get my truck serviced that I would need to call the tow service. But when the tow service answered I thought it was unusual that they didn't call themselves to be charged for the roads need to call the tow service. But when the tow service answered I thought it was unusual that they didn't call themselves to be charged for the roadside service Which then taylor continued to tell me to call this number for elite towing, which then they told me I would be charged if it's not them calling to book the pickup tow time. More

not too bad with services, everyone is professional Everyone is doing great just one more that GMC take a little too long for ordering parts Everyone is doing great just one more that GMC take a little too long for ordering parts More

my agent was extremely helpful through the whole process. My truck was on order and he kept me informed throughout the process. He was very helpful in setting the truck up and explaining all of his features. My truck was on order and he kept me informed throughout the process. He was very helpful in setting the truck up and explaining all of his features. Fantastic sales person. More

David Miller was friendly, courteous and very helpful while I was choosing my vehicle. Thanks while I was choosing my vehicle. Thanks More

The building inside and outside was clean, everyone greeted us warmly, they have some of the best popcorn greeted us warmly, they have some of the best popcorn More