Walser Buick GMC Roseville

When I purchased my vehicle from Walsar, the sales manager sold me a “in-house” warranty , so he claimed and said that all my service needed to be done at the Walsar locations to keep my warranty vali manager sold me a “in-house” warranty , so he claimed and said that all my service needed to be done at the Walsar locations to keep my warranty valid and that if there are any covered mechanical issues it is taken care of immediately. Needless to say I needed to use my warranty and then I was informed it isn’t “in-house” and that I need all these approvals from the warranty company that is completely separate from Walsar. The service manager reached out to me after I left a negative review and then when I returned his call for several days and no response. My car needed up taking 1 week for repairs. Thank goodness I was still able to drive it or I would have been in a situation. My review is cumulative and does consider past experiences with the service dept at both the Roseville and Bloomington locations. I in fact can use my warranty any any dealership. I feel like this was a ploy to make me think I had to take it to Walsar and I did. Bought tires and have been having all repairs and services done at Walsar. I am still upset that I was lied to and the high pressure experience. I will not be purchasing my next vehicle from Walsar. My family and I have purchased 5 vehicles from them in the past and the concerns continue. Also, sometimes I am stuck at the dealership for 6 hours or more for even a simple oil change. I’ve burned up so much of my PTO just sitting waiting for my car. Plus, I get the so called complimentary car wash about half the time, even when paying too dollar for service. More

I bought a car that needed the key fab and speakers fixed. They took care it very quickly at no charge to me. Thank you guys fixed. They took care it very quickly at no charge to me. Thank you guys More

Everyone was very nice and helpful. Everything went just the way they said it would. Very happy 😀 Everything went just the way they said it would. Very happy 😀 More

Nick Haley gave my wife and I the best car buying experience we have ever had! Will for sure be back to work with him next time! experience we have ever had! Will for sure be back to work with him next time! More

Walser has a fabulous assortment of vehicles, models, colors and engine choices to fit anyone's needs and budget! colors and engine choices to fit anyone's needs and budget! More

Service was on time and well done! Only issue was that it was very expensive! Only issue was that it was very expensive! More

Staff was friiendly. Appt wait was reasonable. Staff was knowledgeable and did not pressure to do recommendations right then and there. Appt wait was reasonable. Staff was knowledgeable and did not pressure to do recommendations right then and there. More

Informative, Knowledgeable, Simple/Easy purchase and exchange of vehicles. Very helpful staff who walked me through the process and made it a simple transaction. Thank you exchange of vehicles. Very helpful staff who walked me through the process and made it a simple transaction. Thank you More

Steven Furst gave me the best service I have ever received at Walser. He gave me very advice on the service I needed for my Buick Enclave. received at Walser. He gave me very advice on the service I needed for my Buick Enclave. More

excellent new truck buying experience. I was a ford guy for the last 30 years, and made the move to GMC. Very happy with my new truck and will be recommending your store and the salesman t I was a ford guy for the last 30 years, and made the move to GMC. Very happy with my new truck and will be recommending your store and the salesman to my family, friends, and clients. More