Walser Buick GMC Roseville

I was an out of state buyer and it is taking an act of god to get my vehicle registered. No one knows what they are doing. I’ve had to contact my states DMV multiple times to ask what they need to do and god to get my vehicle registered. No one knows what they are doing. I’ve had to contact my states DMV multiple times to ask what they need to do and the dealership still doesn’t understand. I’m currently driving around with expired temporary tags because they don’t know what to do. Communication there is AWFUL. More

The managment and technicians at this dealership went above and beyond to solve an issue with my vehicle after the initial attempt failed. They fixed it in a timely manner and made it as convenient as po above and beyond to solve an issue with my vehicle after the initial attempt failed. They fixed it in a timely manner and made it as convenient as possible for me. Very impressed More

Vehicle not explained properly prior to purchase, after purchase told by management that customers need to do more research themselves instead of relying on asking the dealership questions. No assistance i purchase told by management that customers need to do more research themselves instead of relying on asking the dealership questions. No assistance in resolving issue if it would cost the dealership money. I was told management was not able to help at this time with resolving my issue since it would cost them money, I worked at a dealership- I am very aware of what actually can and can’t be done. Dealership does not stand by their return policy, even when offering to purchase a different vehicle in exchange- policy states 300 miles OR 3 days. Not and, not whichever comes first. This was not upheld as the drive home was over 300 miles. The only solution given by the dealership was to take a 20k loss on trading it back in. Customer service is top priority supposedly, but rather than take a small loss on doing right by the customer to create long term business, rapport, and referrals, it will cost significantly more in negative feedback to the community, legal fees on policies, and lost business from as many prospects as possible. Sold a vehicle without answering the vital questions or information needed to make an informed decision, and then unwilling to help after the fact due to the cost, show where customer priorities are. More

Have been doing business with this dealership for over 12 years and have complete confidence with them, would recommend to friends and family years and have complete confidence with them, would recommend to friends and family More

Pricing was not explained well, I had a credit and I don’t see how it was applied don’t see how it was applied More

You had my car for a week and a half for recall work. Nothing was done, All I got out of the ordeal was a car wash. Nothing was done, All I got out of the ordeal was a car wash. More

I never received my $200 that I overpaid for trade in. It was approved by the manager. It’s been over a month and when I call Daniel P. Several times and left messages. He has never called me back. He was It was approved by the manager. It’s been over a month and when I call Daniel P. Several times and left messages. He has never called me back. He was very good getting back to me when I was buying the vehicle but after buying vehicle no such service anymore! I’m very disappointed on how I’m being treated now! More

At this time I wouldn't recommend Walser service. The woman who answered the phone and set up my appt was not very friendly and the soonest Walser could get my vehicle in just for a diagnostic let a The woman who answered the phone and set up my appt was not very friendly and the soonest Walser could get my vehicle in just for a diagnostic let alone the service (for an issue that is clearly a manufacturer defect) was over a week. Perhaps my review will change once serviced but so far I'm not impressed. I expected at least an apology for the fact that the infotainment system on my 2024 vehicle with less than 6000 miles on it. But the woman was curt and just seemed to want to get me off the phone. I did have an oil change a couple weeks ago and that was fine and the service gentleman were very nice. All questions after this are in response to my oil change and not my most recent call about my malfunctioning Infotainment system. More

Walser has been my go-to place for service for ten years. The employees are always friendly and thorough. Whether an oil change or major engine issues, my car is taken care of in a timely manner. The Lyft ri The employees are always friendly and thorough. Whether an oil change or major engine issues, my car is taken care of in a timely manner. The Lyft rides back and forth are a God send. More

Great communication. Quick service. Service advisor presented recommendations in a professional matter. Service advisor was transparent. Quick service. Service advisor presented recommendations in a professional matter. Service advisor was transparent. More