Wally's Nissan of Latham

Nissan Rogue Recall From the time I called to schedule my appointment, the staff was very polite, called me by name. The day of my appointment, 7:30 am, they were there From the time I called to schedule my appointment, the staff was very polite, called me by name. The day of my appointment, 7:30 am, they were there to greet me, at the time I was scheduled for, took down the information they needed, had me sign was I needed to sign and gave me a time frame as to when I would be ready to leave. They also showed me where the refreshments were and I sat in the lounge relaxing. When they were finished, Nick came to get me, told me everything was completed and I had a clean car to go home in. That to me is what appointments should be handled, no wait etc. More

Helpful Service Appointment Jennifer was fantastic, she explained everything to me so I could understand what services for my car are needed and why certain services have to be d Jennifer was fantastic, she explained everything to me so I could understand what services for my car are needed and why certain services have to be done for the longevity of my car. Now I have all the information I need to move forward and keep up the maintenance for my car. More

Lack of communication I'm still waiting on a service advisor to contact me to bring my vehicle in for the vibration in the front end and to have my remote starter pump in. I'm still waiting on a service advisor to contact me to bring my vehicle in for the vibration in the front end and to have my remote starter pump in. More

Excellent service Went above and beyond to confirm the issue with my new vehicle was completely taken care of before leaving the facility. He explained clearly and conc Went above and beyond to confirm the issue with my new vehicle was completely taken care of before leaving the facility. He explained clearly and concisely what was found and what they did to resolve the issue More

The service center had my best interest in mind Nicholas Mucho went beyond in making sure I was satisfied with my service. I had a rare problem with my recently purchased used car from Fuccillo tha Nicholas Mucho went beyond in making sure I was satisfied with my service. I had a rare problem with my recently purchased used car from Fuccillo that he made sure I was charged appropriately. I really appreciated his concern in making sure the car was fixed in a timely manner and for a reasonable charge. He was so pleasant and very professional in how he described my car’s issues. I will definitely come back! More

Dashan Reed was very knowledgeable and personable! We had great confidence in our product specialist Dashan Reed. His overall knowledge of the vehicle we were interested in made our transaction an eas We had great confidence in our product specialist Dashan Reed. His overall knowledge of the vehicle we were interested in made our transaction an easy one. We would highly recommend Dashan and this dealership! More

Routine Maintenance The only thing I was not happy with was having to wait close to an hour after my car was done. But, the two technicians on site handled an influx of w The only thing I was not happy with was having to wait close to an hour after my car was done. But, the two technicians on site handled an influx of walk-ins, so that’s why it took so long. Maybe hire one or two more technicians could help alleviate that issue. The technician who checked me in was great. There was an issue with my brake light and explained everything in detail. Overall, it was a good experience. More

review of experience Waited a 5-7 minutes for initial check in , which I would have not given this review , they were short staffed so I let it go because of the promptnes Waited a 5-7 minutes for initial check in , which I would have not given this review , they were short staffed so I let it go because of the promptness of them getting my vehicle in and out . I was on a tight schedule and they accommodated me very well ! More

The service was great Overall the experience was great, from the service desk young lady Jennifer that took care of me she was very professional, detailing, and caring. I w Overall the experience was great, from the service desk young lady Jennifer that took care of me she was very professional, detailing, and caring. I will recommend friends and family to get their service here. More

Service Jennifer was very pleasant to work with. She is friendly, wears a smile and does her best not to keep you waiting for to long. Jennifer was very pleasant to work with. She is friendly, wears a smile and does her best not to keep you waiting for to long. More