Wally's Nissan of Latham

Great costumer service Very professional, quick service as promised, well explained what needs to be done. Free ride to my appointment. All my questions were answered in a w Very professional, quick service as promised, well explained what needs to be done. Free ride to my appointment. All my questions were answered in a way someone with no car knowledge would understand. More

Fantastic experience! Made my appointment online. Samantha greeted me and made me feel at ease. I knew it was going to take some time and she offered me coffee and would co Made my appointment online. Samantha greeted me and made me feel at ease. I knew it was going to take some time and she offered me coffee and would come and update me every do often. Everyone was great but I feel she went above and beyond. Definatey a keeper! More

Great service Nick and his staff were exceptional with service I needed. Very courteous and prompt with work necessary to maintain my vehicle. I so appreciate their Nick and his staff were exceptional with service I needed. Very courteous and prompt with work necessary to maintain my vehicle. I so appreciate their concern for me and my vehicle. Thank you. More

Excellent Service I was greeted immediately by Samantha in a friendly professional manor the car was serviced in a timely fashion and presented to me shined and clean. I was greeted immediately by Samantha in a friendly professional manor the car was serviced in a timely fashion and presented to me shined and clean. More

Smudged Leather I wished they would take more care when dealing with cars that have ivory leather. There are black smudge marks on the steering wheel, door handle, an I wished they would take more care when dealing with cars that have ivory leather. There are black smudge marks on the steering wheel, door handle, and middle glove compartment from carelessness. I have to say, though, that the service far exceeds the service of Lia Nissan of Glens Falls. More

I'm summarizing my experience in a few words Everything felt normal but some aspects I wouldve removed if I could've. Car was totalled, looked online for a new one. The Elantra came up as a great Everything felt normal but some aspects I wouldve removed if I could've. Car was totalled, looked online for a new one. The Elantra came up as a great option as I just had one model older with none of the features this one has. Wanted to schedule a test drive but walked in instead the next morning. Test drove a couple of vehicles. The one I wanted was already sold but still knew I wanted the one I got. Then I waited. And waited more. Several times it was for paperwork. One time to speak to the manager which I didnt care for. My biggest issue was I told my salesperson I needed to leave by 215pm. He assured me no problem. So I brought my rental back and got back by 2pm. I didnt leave until it was almost 5pm. They didnt know the car needed to go through and inspection and needed to be driven 30 miles. That was the worst part. Definitely a lesson learned there. Be checked on every half an hour or so and being told it shouldn't be too much longer wasnt too great either. Next time if I need to wait it wont be there despite what they say. Too bad the paperwork was already signed or else i would've requested something off. Some kind of credit.. Tyler was good. Knowledgeable. Did his job. It was the process and the waiting that sucked. P.S. Update your emails. Got a $100 off in an email towards my purchase which expires on 6/15/19. I didnt realize until Tyler gave me his card that the discount seems to be a regular thing anyway. More

Just a bad day? We checked in,waited 1 3/4 hours. Glad we asked how much longer. Work order was never handed out. Samantha apologized, but how is a car in the way fo We checked in,waited 1 3/4 hours. Glad we asked how much longer. Work order was never handed out. Samantha apologized, but how is a car in the way for almost 2hours and nobody noticed. May be understaffed, but with limited time off this was a huge waste of time. Hope this was a fluke. More

Great Customer Service Jennifer Rogers provided great customer service. She was very attentive and kind towards us. She explained very well what was wrong with my vehicle. A Jennifer Rogers provided great customer service. She was very attentive and kind towards us. She explained very well what was wrong with my vehicle. And quickly ordered the part that my truck needed. Great employee! More

Courtesy and efficiency Extremely pleasant and friendly people. Very well informed about their jobs and keeps you very well informed. I always recommend Fuccillo and will c Extremely pleasant and friendly people. Very well informed about their jobs and keeps you very well informed. I always recommend Fuccillo and will continue to More

Service My first service with Fuccillo Nissan of Latham. Nick was there to greet me and take my car. He explained the whole process. Very satisfied, I will re My first service with Fuccillo Nissan of Latham. Nick was there to greet me and take my car. He explained the whole process. Very satisfied, I will return. More