Wally's Nissan of Latham

Very good customer service, efficient, effective, professional, call back on time, productive, courteous, make sure they get the job done. Friendliness, greet you with a smile professional, call back on time, productive, courteous, make sure they get the job done. Friendliness, greet you with a smile More

I went in to get my NY state inspection done which was the only service I had scheduled. When i got there they told me that my appointment also included a recall service item which was fine but not someth the only service I had scheduled. When i got there they told me that my appointment also included a recall service item which was fine but not something I had scheduled as I was in a time crunch and only in NY to get this inspection done because I’m out of state for work. After almost 2 hours into what I was told would take about an hour, I asked for an estimated ETA. At that point I was told that the tech made a mistake and the recall service had been done before the NY state inspection which it should not have been and the battery had been disconnected and now the inspection machine wouldn’t read so they were out driving my vehicle to try to get it reset. They came back and said it didn’t work and could I come back in 5 hours and I said no because I was only in town to get this done. So they took it and drove it again. I had to ask for another update an hour later and was told they were still driving it. It still didn’t work. So after being at the dealership for 4.5 hours, that should’ve been 1 hour, the thing I had come there for wasn’t completed and now I’m having to scramble to figure out how to get this inspection done to renew my registration. I felt that more updates could have been given during this process as I had to keep going up and asking about what was going on. Of course I didn’t get charged since the service wasn’t completed. However my car had 100 extra miles on it and all the gas that was used during that drive was gone with no offer to cover that or fill the tank. So technically I paid money to take up 4.5 hours of my time for nothing. There wasn’t even anything offered for the inconvenience, even an oil change or something would have been nice. Everyone working was nice and I understand mistakes happen but that was a big one that ruined the rest of my day because it put me so far behind that I had to cancel plans I had. I felt that the way the mistake was being talked about was meant to minimize it, and I’m in a customer service industry so i understand, but when someone is frustrated the worst thing you can do is try to make their concern seem minimal. I bought my car from this dealership so I was just disappointed in how it was handled overall. More

I received a notice that my 2020 Nissan Rogue was due for its first 5,000 mile service and made an appointment to have it done. Not only were they helpful in giving me an appointment within a couple days but its first 5,000 mile service and made an appointment to have it done. Not only were they helpful in giving me an appointment within a couple days but the process went smoothly from start to finish. Couple extra nice points were being able to watch a video of what they were checking on my car and highlight of the day was running into Nicky my sales person. Great service and great people at Latham Nissan More

Fast friendly and great customer service. Would recommend to friends and family. Enjoyed the environment very comfortable. Meat and clean place also. Friendly staff too. to friends and family. Enjoyed the environment very comfortable. Meat and clean place also. Friendly staff too. More

This dealership was very helpful. They were able to detect the problem in a timely manner & have the issue fixed as quick as possible. I was very pleased with the service. detect the problem in a timely manner & have the issue fixed as quick as possible. I was very pleased with the service. More

Dealership was clean and sales man was knowledgeable. Didn’t like finance manager had a mask on but wasn’t over his face fully. Also being a returning leader why did I have to bring this up to see what c Didn’t like finance manager had a mask on but wasn’t over his face fully. Also being a returning leader why did I have to bring this up to see what could be done about pricing didn’t feel like the fiancé guys cared More

Absolutely the most positive experience I’ve had buying a car. All people I dealt with from sales to financing were extremely knowledgeable and friendly answering any and all questions I had. car. All people I dealt with from sales to financing were extremely knowledgeable and friendly answering any and all questions I had. More

Followed Nikkie from another her dealership and never regretted it! I have purchased three Nissans from her and have always had An exceptional experience!!! You never feel pressured and she always has a regretted it! I have purchased three Nissans from her and have always had An exceptional experience!!! You never feel pressured and she always has a smile for you! Nikkie knows the cars and the car business! If you want great personal service, call Nikkie Glover!!! Nikkie is always looking out for my needs rather than her own! I would More

Sorry writing reviews is not my thing. I have the car serviced in and out just what I wanted no hassles. Car wash is the best part Thank you serviced in and out just what I wanted no hassles. Car wash is the best part Thank you More

Fuccillo Nissan service has gotten better over the past months... I love the new staff! Keep up the great work up there folks! Thank you for accommodating us with your good service as well as the nice s months... I love the new staff! Keep up the great work up there folks! Thank you for accommodating us with your good service as well as the nice service waiting area w/coffee! Have a great week! HC More