Wally's Nissan of Latham

Wally's Nissan of Latham responded

Dear Holly Pelella, The Team at Wally's Nissan of Latham is thrilled to hear you've consistently had fast and friendly service experiences at our department! We appreciate you trusting us with your two vehicles and never having a problem. Service with a smile is what we strive for! We see you rated service price transparency a 4 out of 5 stars. Is there anything specific we could do to improve clarity on service pricing in the future? Your feedback helps us ensure complete transparency with our customers. Thank you for the kind words about Eric Messier, Phil Gagliardi, and Kelly Vincent. We'll be sure to pass your compliments on to them! We appreciate you recommending Wally's Nissan of Latham and look forward to seeing you again soon! The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear ZMCCB, Thank you for taking the time to share your fantastic 5-star review! We are thrilled to hear that you experienced exceptional service from our team at Wally's Nissan of Latham, mentioning especially Marc Vrigian, Mike Skinner, Eric Elky, Tate Myers, Nikkie Traficante, Eric Messier, Jeff Nadim, Phil Gagliardi, and Kelly Vincent. They will all be delighted to hear your praise for their dedication, friendliness, and responsiveness! We appreciate you highlighting our reliable service, great customer care, and overall positive experience. It's our mission to provide top-notch service in all areas, and your feedback lets us know we're achieving that goal. While you rated service price transparency, workmanship, service time, and service communication at 4 out of 5 stars, we strive for perfection in all areas. Is there anything specific we can do to improve in these areas in the future? Thank you for recommending Wally's Nissan of Latham – it means a lot to us! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear JKACH22, Thank you for taking the time to leave a review about your recent used vehicle purchase experience at Wally's Nissan of Latham. We're happy to hear you were overall satisfied with the dealership. We appreciate your feedback regarding the wait time when picking up your truck. We understand your time is valuable, and we continually strive to improve the efficiency of our sales process. We'll be sure to discuss your experience with our sales team to identify areas for improvement. We're glad you found the right vehicle for your needs and that you would recommend Wally's Nissan of Latham to others. Is there anything else we can do to ensure you have a truly exceptional ownership experience? Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Maggie responded

Very happy with my experience!

Wally's Nissan of Latham responded

Dear AVOLTA0, We are incredibly sorry to hear about your negative experience in our service department, and that it ultimately led you to cancel your new truck purchase. We take all customer concerns seriously, especially those that impact a significant decision like this. We understand your frustration and want to assure you that we're committed to getting to the bottom of this issue. Would you be willing to speak with our Service Director, Eric, directly? They can be reached at (518) 278-0766 ext.515 and are available to discuss your concerns in detail and investigate the situation. We value your business and truly hope to regain your trust. Please know that we're dedicated to providing exceptional service in all areas, and your feedback helps us identify areas for improvement. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear Nana2016, Thank you for taking the time to share your fantastic 5-star review! We are thrilled to hear that you consistently experience exceptional service from everyone at Wally's Nissan of Latham, whether you're leasing a new vehicle or visiting for service. It's our pleasure to have a friendly and knowledgeable team that can answer your questions and ensure a smooth experience. We appreciate you mentioning Eric Messier, Phil Gagliardi, and Kelly Vincent by name – they will all be delighted to hear your praise! We appreciate you recommending Wally's Nissan of Latham – it means a lot to us! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear LindsayZ, Congratulations on finding your dream vehicle at Wally's Nissan of Latham! We're so happy to hear we helped you achieve that goal. A big thank you for your kind words about everyone you worked with here – Tate Myers, Jeff Nadim, and Michael Costello will all be thrilled to hear your praise! It's fantastic that you rated our sales price transparency and finance experience a perfect 5! We strive to provide a clear and hassle-free buying process. While the purchase time received a 4-star rating, is there anything specific we could have done to improve that aspect of your experience? We appreciate your feedback and are always looking for ways to better serve our customers. Thank you for recommending Wally's Nissan – we truly appreciate it! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear ctaylor26, Thank you for your recent review and for bringing these concerns to our attention. We sincerely apologize that your experience fell short of expectations, particularly regarding a potentially covered part and a warning light on your vehicle. We take all feedback seriously, especially regarding service concerns and customer interactions. We understand regaining your trust takes time. We are committed to resolving these issues to your satisfaction and ensuring a more positive experience in the future. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766