Walkers Renton Subaru

Great buying experience We recently purchased a 2015 Outback Ltd from David Nui At Walker's Renton Subaru. I emailed David to discuss ordering a new 2015 and he was prompt We recently purchased a 2015 Outback Ltd from David Nui At Walker's Renton Subaru. I emailed David to discuss ordering a new 2015 and he was prompt to respond. I outlined what options I wanted and we settled on a price (all by email). The only thing left was the trade. I scheduled an appointment to have our 2007 Subaru OB Xt appraised and was pleased to find the dealer would offer a reasonable amount for our trade. I have purchased a lot of cars over the years so throughout the process I was waiting for "the other shoe to drop". It never did, even as walking out the door after taking delivery I was still amazed. David and the folks at Walker were true to their word throughout the process. I'd happily buy from them again. More

Great experience My wife and I had decided that we might like to buy a 2015 Subaru Forester in jasmine green before we came to the dealership. On the basis of the rev My wife and I had decided that we might like to buy a 2015 Subaru Forester in jasmine green before we came to the dealership. On the basis of the reviews of Diane Baldwin posted online, we decided to ask for her specifically to be our salesperson if possible. Diane greeted us in the new car parking lot and showed us two 2015 Foresters in jasmine green. She provided us with so much helpful information and answered all of the questions we had in her well known friendly, personable and professional manner. She made our entire experience of buying a car relaxed and very pleasant. We would strongly recommend Diane Baldwin at Walker’s Renton Subaru dealership to our friends. More

renron I am so very delighted with my experience in buying my new Subaru. I had my last Forrester for 15 years. Brodie Howe is a wonderful person to work wit I am so very delighted with my experience in buying my new Subaru. I had my last Forrester for 15 years. Brodie Howe is a wonderful person to work with. He was very present with clean energy and answered all my questions. The information he gave me was very understandable .Brodie followed up with a phone call the next day. So perfessonable and such a nice person. I will be happy to recommend him to any of my friends. Rob Robbins followed up with the finalization of the financial paperwork in such a professional and personable fashion. Again, I was very impressed with all the care and attention I received. I am a long standing USAA member and bought my beautiful Forrester through their partnership with Renton Subaru. I calld them today to let them know how pleased I am with my experience at Renton Subaru. Thank you all so much. Linda Riley More

Disappointing Recently I purchased a 2010 Ford Escape XLT. We arrived at about 3pm and Brandon let us take it out for a test drive. During the drive we heard an od Recently I purchased a 2010 Ford Escape XLT. We arrived at about 3pm and Brandon let us take it out for a test drive. During the drive we heard an odd noise. Brandon attributed it to a "Ford noise" but had mentioned that the previous person to test drive had also heard the noise. My fiance and I only heard it once on the drive and so contributed it to the cement recycling plant nearby. After a few hours of negotiations (It was a long process as we had a certain price point we had in mind and used my old car as a trade in) we almost came to an agreement but wanted to test drive the vehicle once more just to check on that noise. Brandon assured us that as a Certified Used Dealership the cars go through multiple safety inspections and after the previous person heard the noise it went through the inspection again and their mechanics found nothing wrong. On the second test drive we didn't hear anything and so went ahead with the purchase. Brandon and AJ (the manager) were very helpful and friendly through the whole ordeal. Once we finally got through all the paperwork it was about 10pm and we had a 3 hour drive home. When we got on the highway we heard the noise once again and very loudly. It escalated into a sharp whine but at that time of night there was no way we could bring it back. It was struggling and making a louder "clunking" noise as we pulled into our town. When we arrived at home I noticed fluid covering the entire back of the vehicle and a puddle forming underneath. Needless to say I was very upset as this could have been very dangerous for us and I was assured many times that the vehicle was in great condition. As soon as Walker's opened the next morning I called and told them what happened. I was directed to another manager, Ross, and he apologized several times and let me know this was not typical for their vehicles. I had it towed to the nearest Ford mechanic. The diagnosis was a seized rear differential and the bill estimate was sent to Ross. I immediately got a call saying not to worry and it was being taken care of. As frustrating as the ordeal was I was glad to have a solution and Ross kept me in the loop the entire time. While I was waiting for the mechanics to receive the part a gentleman from Walker's finance department called to tie up some loose ends with our loan. He asked what was wrong with our car and after I explained it to him he laughed said, "I guess you should've gotten our insurance after all then huh?" I couldn't believe the lack of empathy. I had my credit union deal with him after that. Unfortunately the part took awhile to get here and about two and a half weeks later my car was finished. The mechanic shop called me to tell me it was done but that I couldn't take it home because the work wasn't paid for. I called Walker's Mazda again and they directed me to a different manager who tried to get me to pay for it myself and that Walker's would just send me a check. I let him know that this was not an option for me. He said, "Well this sure is an inconvenience for you huh?" No kidding Mr.! Finally he said that he would have the office over night a check to the mechanic shop. It is now 3 weeks that I've been without my vehicle and still no check! I called Walker's again and the salesman that answered took down my info and told me that they have another new manager and that they were busy. Still no call back....I was moderately happy with the friendly sales staff when we purchased the car, angry when the car broke within 4 hours of owning it, and relieved when they said they'd pay for the repair that was obviously their oversight in the inspection process. But now I'm just disappointed at the overall experience. More

Recommended Great, friendly, helpful service. We worked with Bryant Morris ( and Jason West) who was very patient and helpful throughout the buying process. Recom Great, friendly, helpful service. We worked with Bryant Morris ( and Jason West) who was very patient and helpful throughout the buying process. Recommend to others. Thank you very much Bryant ( and Jason) More

Good dealer I started contact them before moving to Seattle. I had a very quick response and help. Brandon picked me up the first day I arrived and we got everyth I started contact them before moving to Seattle. I had a very quick response and help. Brandon picked me up the first day I arrived and we got everything done in half day. I'm very satisfied with everything. More

Great Experience!!! Andrea Palin is the best!!! i had a great experience at Walker's Renton Subaru. I bought my very first Brand new Impreza thanks to Andrea Palin!!! She was very helpful and was no i had a great experience at Walker's Renton Subaru. I bought my very first Brand new Impreza thanks to Andrea Palin!!! She was very helpful and was not pushy at all, she was so welcoming and payed attention in what i was looking for. Thank you again Andrea!!! More

Owner Mark and the entire team treated us with respect. We bought the car we wanted at a fair price without hassle. Happy we selected mark and walker Suba Mark and the entire team treated us with respect. We bought the car we wanted at a fair price without hassle. Happy we selected mark and walker Subaru More

Worst car buying experience ever!!! Was looking for a 2015 turbo Forester, called Walker Subaru Renton and Eric Okai (black kenyan) answered the phone. Said they had one in stock drove u Was looking for a 2015 turbo Forester, called Walker Subaru Renton and Eric Okai (black kenyan) answered the phone. Said they had one in stock drove up there from Puyallup to test drive it. When we got there Eric came out and let us drive the turbo forester, he said there was no gas in any of their cars and the gas light was on in this one. We only test drove for 1 block. When we got back to the lot we asked to sit down and talk numbers, he said they don't do that cause its a waste of time unless we bought today. He gave us his business card and upon leaving I threw it on the ground. Will never set foot in that place again, total BS!!!!!! He treated us like SH*T! If the CUSTOMER IS A WASTE OF TIME, GOOD LUCK PUTTING FOOD ON YOUR TABLE!!! Go to Mike Scarff in Auburn they have bottom line pricing and their customer service is the best!! We went there last week and the staff is friendly with no pressure since they do not work on commission. Will be buying a $37,000 Subaru Forester from them today 5/12/14 instead. More

Brand New 2014 Subaru Outback Best car I have found. Although I would have appreciated more color options, I do like the white pearl, but do plan to add some color to it with pink Best car I have found. Although I would have appreciated more color options, I do like the white pearl, but do plan to add some color to it with pink racing strips. Overall though, I love this car, and plan to drive it to 500K miles. I already have my first 26 miles under my belt. Highly recommend dealership and my sales person Diane! It was a smooth, easy transaction, no pressure. They let the quality of the vehicle sell itself! More