Walkers Renton Subaru

Poor service. Poor management. I bought a used car here. The whole process was a mess. I never got updates and it took way way too long. But also the service department is an abso I bought a used car here. The whole process was a mess. I never got updates and it took way way too long. But also the service department is an absolute dumpster fire. This company doesn't care about its customers or employees. Just about the money in their pockets. More

Exceptional experience I came here for a certified pre owned 2019 Impreza Hatchback and was immediately put into it for a test drive. We found that there were scratches all I came here for a certified pre owned 2019 Impreza Hatchback and was immediately put into it for a test drive. We found that there were scratches all over the front bumper, so Diane got me an incredible deal on a brand new version of the same car. They detailed it inside and out while I went through the paperwork, and did an incredible job of it. 100% would recommend working with Diane and the rest of their team. More

Excellent Purchasing Experience Brian was extremely helpful, knowledgeable and eager to make sure we got the exact vehicle we were looking for. He took his time to explain the diffe Brian was extremely helpful, knowledgeable and eager to make sure we got the exact vehicle we were looking for. He took his time to explain the differences between the various models we were looking at and helped us come to the right decision in choosing our 2019 Subaru Forrester. More

Super helpful, quick and easy! Ray Shepherd was super helpful and got me into my new Subaru. Trade in was easy and all processing was fast. Would recommend this this dealer to frien Ray Shepherd was super helpful and got me into my new Subaru. Trade in was easy and all processing was fast. Would recommend this this dealer to friends and family. More

Stellar Service!!! Best experience ever. Everyone was friendly. Acknowledged me and my sister when we drove up. I was particularly impressed with Jade. I had been commun Best experience ever. Everyone was friendly. Acknowledged me and my sister when we drove up. I was particularly impressed with Jade. I had been communicating with her for the past two weeks. She always answered my text messages and emails. I had been mistreated by two other dealerships, and had lost all faith in the car buying system. Jade assured me that that would not be my experience with Walker's Renton. She was absolutely correct. Her cheerful and happy disposition is what really drew me to purchasing a car from Walker's Renton. She didn't treat me like just another customer. It was like talking/dealing with family. She went out of her way to ensure I received the car that I wanted. Presented me with multiple options. She was willing to come in 2 hours early to meet with me. Needless to say, I drove home in my new Subaru Forester Sport, and I could not be happier. Thank you Jade!!! You are a breath of fresh air. More

Diane Baldwin is amazing! Diane Baldwin is absolutely AMAZING! She makes everything so fast and easy and we can’t imagine working with anyone else. Best experience we’ve ever Diane Baldwin is absolutely AMAZING! She makes everything so fast and easy and we can’t imagine working with anyone else. Best experience we’ve ever had at a dealership anywhere in Washington State! More

Great Experience Live in Puyallup and try to buy local but after a negative experience at the Puyallup dealership was treated with respect at Walker Subaru and Princes Live in Puyallup and try to buy local but after a negative experience at the Puyallup dealership was treated with respect at Walker Subaru and Princess Bohannon who made purchasing our new Subaru a pleasure. More

Won't listen to you I walked in with my husband knowing the exact car I wanted, even had the VIN number. Took it for a test drive and left for a few hours to think about I walked in with my husband knowing the exact car I wanted, even had the VIN number. Took it for a test drive and left for a few hours to think about it. I came back stating that yes, I wanted this specific Forester and we sat down to talk about the numbers. The funny thing here is that my frustration isn't over the purchase price, that was settled very easily with a number we saw it advertised for online. The problem that we had was that they INSISTED on knowing the monthly payments we wanted to make before considering anything else. They never listened when we gave told them the down payment we would make and the trade in value we would agree on and such. They simply didn't move any further without knowing the monthly payments we wanted to make. I just wanted to know how much it would be with all of the numbers there in front of him. I'm not very good at math but even I could tell that he had all he needed to compute the amount. He went to his manager and came back multiple times WITHOUT changing anything! He never listened and at this I blame both him and the manager. At that point I asked for my keys and my paperwork back and we were out the door, not even looking back. I really believe that it was the stupidest thing for them to lose the sale over and yet I am relieved that I don't have to deal with them anymore. I love Subarus and but will NEVER go back to this dealership. I literally left with a sick stomach. DO NOT RECOMMEND. More

Bait and Switch My family and I found a specific color and interior trim Subaru Ascent that we wanted and emailed for price and confirmation since we live far away. A My family and I found a specific color and interior trim Subaru Ascent that we wanted and emailed for price and confirmation since we live far away. After calling and driving more than 80 miles to get there, the person we thought we were going to meet with was busy. That wasn’t a big deal as we knew exactly what we were there to see so we were happy to work with the new sales associate we were introduced to. We Showed them the make, model and vin number of the car and he confirmed they had it. He then told us it was on a test drive but he called and they were almost done. He also looked up in inventory and they had another vehicle with the exact same specifications so he left to get that one. Thirty minutes later, the sales associate that was supposedly on the test drive stopped by to tell us that the person helping us was having to move a lot of cars to get to the one we were there to see and would be with us shortly. 20 min later he came back but with no car keys and telling us he was having a hard time locating it. 5 more min we were told (did I mention we had our two children with us). 20 min later he arrived with keys to a car that wasn’t what we were there to see, but asked us to take it for a drive while he figured things out. When we got back the sales associate said that the car we were there to see was now taking people over to look at s Mazda (apparently same owner for the Subaru and Mazda dealer, but xxx? ). We had now been there for over an hour and still hadn’t seen what we drove all that way for. Then to make matters worse he tried to sell us a car that was more expensive than the one we had requested, saying that the Ascent limited we wanted didn’t come with navigation. When we tried to leave he told us we needed to speak to the manager to ‘make it right’. We couldn’t leave this dealership fast enough. Worst “potential” car buying experience ever! We should have just gone to IKEA! More

Dishonest service technicians and manager! I have a 2013 Subaru Impreza WRX STI at 15,000 miles timing belt slipped because of a defect in the oil system. Subaru of North America had the car t I have a 2013 Subaru Impreza WRX STI at 15,000 miles timing belt slipped because of a defect in the oil system. Subaru of North America had the car towed to Renton Walker Subaru. The service tech didn't listen to me about the obd 2 error code showing engine timing out of spec and caused further damage to the motor, and then the dealership did not honor warranty. Both incompetent and dishonest!! More