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Walkers Renton Subaru
Renton, WA
1,406 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 10, 2023
My first time at this dealership, I was impressed by how clean and modern it is inside. Christian greeted me as I walked in I wanted to look at a Mazda CX5 I had seen on line Christian took good care of me clean and modern it is inside. Christian greeted me as I walked in I wanted to look at a Mazda CX5 I had seen on line Christian took good care of me he was very professional, personable and knowledgeable. Christian took the time with me to go over everything about the car helped me set up the controls and didn't rush me. He made sure i knew how to work all the controls on the car before I left. He even gave a test Lol My experience was very stress free and enjoyable. Thank you so much Christian! I would recommend you to anyone looking to buy a Mazda! Vickie Smith More
by vickiejay
Employees Worked With
Christian Gonzalez
June 07, 2023
If I could give negative stars, I would. I took my car here to get a front passenger wheel bearing repaired on May 22nd. First they tell me that all four wheel bearings need to be replaced a I took my car here to get a front passenger wheel bearing repaired on May 22nd. First they tell me that all four wheel bearings need to be replaced and quote me $2700, but they need to order parts. The parts arrive on Thursday and they ask me to come in to see my vehicle. They tell me that due to rust (my car is high mileage as well) they will need to replace the knuckles and tie rods -- and they tell me this just from looking at it. They had not attempted to remove anything yet. After getting an updated quote, now over $5000, I tell them I no longer want them to repair my car. Aaron, my service rep, told me that it would be no problem because repairs had not started. An hour later I receive a text from him saying that he had unfortunate news and that my rear wheel bearing had cracked. Later that day I went into the shop to inspect my car with a friend who is a mechanic. His assessment was that they were recommending repairs that were not necessary, and that the workmanship so far seemed unskilled - he could tell they used brute force to remove the rear wheel bearing they broke. No penetrating oil had even been used. Apparently the technician and service rep were all off memorial day weekend. On Saturday I went in wanting to see what condition my car was in but the guy at the front desk refused to let me see my car. I told him that I needed to be able to drive my car out of there, and for them to repair just the rear bearing that they broke. I did not get another update about my car until Tuesday. On Tuesday I was informed that the technician, Anthony, believed he would need to use a sledgehammer to separate the hub from the knuckle. I asked for less damaging interventions (heat/leverage, etc) to be utilized first. I got a nasty reply asking me if I "intended to drive my vehicle out of the shop". I simply reiterated that I would like for them to try less damaging interventions first. On Thursday evening I get a text from Aaron informing me that their technician was frustrated with having my car in his bay all week and decided to give up on the repair. Furthermore, without my consent, he decided to take my car off the lift while it is still missing bearing and whatever other damage he had done to it. I was told that he "somehow" attached my rear wheel to the car and pushed it out onto the lot. They said they would not charge me for this botched repair but they would pay their technician "on their own dime" as if they are doing me a favor! Now my car is at another shop, and they have cost me $$$ thousands in additional repairs. Subaru of America needs to step in at this point. This is highly unprofessional and frankly unacceptable. More
by TatianaQ
Employees Worked With
Tyler Dixon
January 01, 2023
As a warning, make sure you pay attention and look at car stickers with prices…the big sticker which details what is included and what is extra and including destination charge/fee.. and a much smaller less stickers with prices…the big sticker which details what is included and what is extra and including destination charge/fee.. and a much smaller less detailed/eye catching(mind you it was in the side door and not up) it had another additional price which was added to price but not shown on bigger/eye catching sticker.. 5 year windshield chip fix/ up to 2 replacement if cracked and special sealant on doors to resist chipping. Mind you I would never purchase this kind of package.. It felt like it was sneaking this package that ended up being part of the price of the car… usually that is a package that would be offered as an “extra” during the paper signings/financing part of the car process. Basically we felt deceived. Talked with the sales manager Josh about all what happened. He said with the lack of supply they were basically doing a surcharge(charge more for lack of supply) but wanted to give the customer something.. I understand that concept.. but horrible to put that on the customer….he didn’t want to have an unhappy customer… did nothing to resolve the problem… just made excuses…I highly suggest if this problem does not get resolved.. never go to Walker’s Subaru in Renton Washington… plenty of other Subaru dealerships to go to… More
by Leaths2000
Employees Worked With
Josh(sales manager), Conner(salesman)
September 21, 2022
Christian took really good care of me and made a good experience to buy my first vehicle. He knew all the answers and displayed superior customer service. He presented multiple options and helped customi experience to buy my first vehicle. He knew all the answers and displayed superior customer service. He presented multiple options and helped customize a solution with me. The other staff were nice and helpful as well. More
by Dage
Employees Worked With
Christian Gonzales
September 20, 2022
If you don't want to read my long review, the basic summary is that I did not get a part I paid for when purchasing my car and the dealership hasn't refunded me the $900 dollars they owe me for that pa summary is that I did not get a part I paid for when purchasing my car and the dealership hasn't refunded me the $900 dollars they owe me for that part and they are no longer communicating with me about it. Oh and the sales manager (Joshua Hill) and sales consultants are bribing customers to give them positive reviews. I purchased a 2022 Crosstrek from this dealership back in February of this year. I purchased the car with some added accessories, one of them being the fosgate audio system. The sales consultant, Michael Yadon, let me know that the audio system would come about a month later after the car was delivered in April. I reached out on a monthly basis asking about the status of the audio system I purchased with the car. Each time I would ask about it, I'd get the response that it would be delivered in 2-3 weeks and some story about logistical supply chain issues. While frustrating, it was an audio system that I wanted so I never cancelled the order. Eventually, July came around and I asked once more and I was promised a deliver date of a couple weeks. A month later I get a text saying that Subaru has discontinued the package I ordered and that they'll have to cut my bank a check for the $900 I paid for the audio system. It's frustrating that they would upsell me on a part that they never had and that they would continually tell me it was coming. But the most frustrating part is that they haven't actually cut me a check yet. When I asked about it, they said sometimes checks take 60 days to process. Really? It's been about 60 days and my bank still says they haven't received anything from them, and the sales consultant is no longer responding to my messages asking about the check. Hard to feel like I'm not getting robbed when I have to fight for $900 when I never even received the part. To add to this frustration, the sales manager, Joshua Hill, and the the sales consultant Michael asked me to take a survey for them and rate them 5 stars on every single question. In exchange they'd give me a $50 gift card. Kinda sad that I sold myself out for $50 bucks but what annoyed me most is that they never sent me the card. They specifically told me not to mention the survey bribing to anyone so I'm making it a point to write it in the review after they way I've been treated. All around feel like I went to the wrong dealership and just wish I would have bought my great car at another dealership. More
by davidolimpomendez
Employees Worked With
Joshua Hill, Michael Yadon
June 17, 2022
Super friendly all around. Felt like the vehicle I purchased was priced o.k. my only complaint was that they wouldn’t negotiate the price because I had outside financing. I fel Felt like the vehicle I purchased was priced o.k. my only complaint was that they wouldn’t negotiate the price because I had outside financing. I felt like the sales person was transparent and worked hard to make sure every detail was taken care of including helping wash the car. More
by K.Scott
Employees Worked With
Jackie Nolan
May 10, 2022
First of all, I adore Mazdas! I still own a 1983 B2000 and 1999 Protégé. I have been eyeing the CX models for a while and decided to roll the dice at Walker's Renton Mazda. I'm ex I still own a 1983 B2000 and 1999 Protégé. I have been eyeing the CX models for a while and decided to roll the dice at Walker's Renton Mazda. I'm extremely happy I did! My experience with Christian Gonzalez was amazing! Compared to my first used Mazda purchase from another dealership, this experience was a dream! Christian was extremely knowledgeable and thorough in answering any questions I had. And very patient as he helped me navigate the onboard computer system, which is an extreme upgrade from my older Mazdas! Christian also drove the 'new to me' 2019 CX-5 to my home since I was alone and would have had to wait a few days to get a friend to assist. That was truly above and beyond and extremely generous. I would also like to mention Carrie in Financing. She was a complete dream and was able to get me a lower interest rate than what I had anticipated, and explained everything in simple terms I could understand. She treated me with great respect in a warm and welcoming way. Carrie is a Financing Goddess! While car buying can be a stressful and daunting experience, I felt truly taken care of. I would highly recommend Walker's Renton Mazda if your are in the market for a pre-owned or new Mazda. ~Mazda Girl Forever~ More
by Mazda Girl Forever!
Employees Worked With
Christian Gonzalez, Carrie
April 10, 2022
Would not recommend Walker’s to anyone. They have poor customer service, communication, and transparency. They added hundreds of dollars of unexplainable fees on top of the purchase price a They have poor customer service, communication, and transparency. They added hundreds of dollars of unexplainable fees on top of the purchase price after we negotiated as if the negotiations never existed. Additionally, in the finance office, they will extend your loan out so they can add on numerous dealer add ons to keep your payments the same even if you don’t want them. Canceling the dealer add ons is an even bigger nightmare. Lastly, their inspection of vehicles is very questionable as I was missing a tire valve stem cap, missing a mudflap, and the wipers need to be replaced. It makes you question what else did they skip out on in their inspection process. I’ll never be coming back here as they will just push you off to help new customers or come up with silly excuses that don’t relate to the issue. More
by Dwayne
Employees Worked With
Multiple
April 08, 2022
I had a wonderful experience with Robert at Walker Subaru! He made my first time buying a new car easy and carefree! I would definitely recommend them to anyone. Subaru! He made my first time buying a new car easy and carefree! I would definitely recommend them to anyone. More
by sarah gd
Employees Worked With
Robert Duitch, Arvin Oreiro
