Walkers Renton Subaru

We purchased a 2009 Subaru WRX through Walkers Renton Subaru on Dec 17th. The vehicle at the time of purchase had just shy of 17000 miles on it. When it was purchased it came with only one key, and wi Subaru on Dec 17th. The vehicle at the time of purchase had just shy of 17000 miles on it. When it was purchased it came with only one key, and without any keyless remotes. So not only was it not convenient to not have keyless entry, any time we entered our vehicle the alarm would go off. We went in to the dealership to get two extra key copies and two keyless remotes. We were quoted $261 for the keys and another $324 for the remotes. This is something that would cost you, the dealership, well under $100 to supply for every used Subaru you sell and should come standard-- as it did with every other car we have purchased from a dealership. I could maybe understand not supplying this for cars sold outside your own brand, as the discount you gain wouldn't be there, but you are a Subaru dealership and you already can access these items without hassle. After going to the dealer repair center, they still are unable to program our keyless entry. We've had the car for 2 months now and still don't have keyless entry, and set the alarm off every time we enter the car. Quite frankly, this has been an enormous headache for something that should be very straightforward as a dealer to assist with. Further, less than two months after purchasing the vehicle (18000 miles) the clutch just went out. Driving on the freeway last night the car simply disengaged and quit. We are two weeks outside of the dealership warranty (3 years) and our "new" car is already up for a $2000 repair bill. Nothing like having an essentially new car towed on your way home from work and now are without a car. I had never thought a car purchase of a "good quality car" could go as terribly as it has and am sorely disappointed in the response from the selling agent. More

Our Subaru Forestor came with us to Washington from Hawaii. We found out that it had a head gasket problem and were told by another local Subaru dealer (not Walker's) that although it would normally b Hawaii. We found out that it had a head gasket problem and were told by another local Subaru dealer (not Walker's) that although it would normally be covered under warranty, since we bought the car in Hawaii, Subaru did not warranty cars sold in Hawaii. Hello! We ARE talking about the STATE of Hawaii, not the kingdom! When we came to Walker's Renton Subaru, I met Paul Monday. Paul explained how they worked with Subaru corporate and he was able to find a very workable compromise such that our Subaru was repaired and is covered by warranty. Paul took the extra time to understand what was needed and the extra steps to insure our vehicle was cared for and could continue to provide excellent service. Speaking of excellent service,,,,, that's what Paul Monday does! Thanks Paul! We will bring all our business to Walker's Subaru, both new and repair and are already telling our friends. More

I purchased my car here a few years ago and have taken it to the Service center for maintenance and repairs every since. They do a great job, always have a loaner and the waiting area if you have to stick a to the Service center for maintenance and repairs every since. They do a great job, always have a loaner and the waiting area if you have to stick around is comfortable with wifi to work. Probably not the most competitively priced, but I like the security of knowing the techs know the car well and are qualified to do the work. While I like the Service center a lot, I don't care for the Sales side at all. I found them to be the stereotypical slimey car salesmen you want to avoid, and 3 yrs later, when I went back, I found the same, and would not purchase another car at this location, but I would use the Service center. More

As a disclaimer, this marks my first car purchase. Thus anything written should be taken with a grain of salt. Overall it was a good experience; hesitant to say excellent, only because this is the first d anything written should be taken with a grain of salt. Overall it was a good experience; hesitant to say excellent, only because this is the first dealership I have dealt with. The positive: My experience was overall quite pleasant. I didn't feel pressured when making my decision and David was able to work with my budget/lack of credit (just being out of college), etc. The staff (David and Roman) were very attentive, patient, and understanding throughout the process. I feel I was sold a quality vehicle, at a reasonable price. The service QUALITY at the associated Subaru Repair shop is excellent. They take care of things promptly and to specification with attention to detail. I can say that Kim Meyers from the Repair shop has been very helpful; she has all the answers and is on top of what's going on. Go to her if you seek realiability, HONESTY, and helpfulness. The negative: I may have overpaid (albeit I'm not sure by how much). I recognize this is my fault, since I should have been more direct with my negotiation. I paid approximately the KBB value, but I'm sure I could have talked it down a bit. In any case, I would suggest that going to ANY dealership the customer should set a maximum they are willing to pay for a particular vehicle and not be talked out of that price. The paper work took quite some time (4 hours). Since this is my first time buying, I'm not sure if this is average or not. The PRICE of service at the associated Subaru Repair shop is quite high. The labor is expensive compared to that of boutique shops (the primary source of price difference). This may be worth it, since you're dealing with Subaru specialists and they do quality work. Just something to think about... More

I purchased a 2011 Subaru WRX for my son and on my first recommended service visit, I had the pleasure of meeting Paul Monday. My son's job requires driving long distances and therefor the regularly schedu recommended service visit, I had the pleasure of meeting Paul Monday. My son's job requires driving long distances and therefor the regularly scheduled maintenance service required the vehicle be brought with more frequency. Each time I came in, Paul remembered my name, greeted me warmly and professionally expedited the service process. On one occasion he noted my vehicle was empty and with leaving any form of payment for gas in my other vehicle, he graciously handed over 20.00 for gas. On another occasion I received an email stating that as of the last service, based on the estimated miles driven by my son, it was time to bring the car back in for an upcoming scheduled service call. I own my own firm and our customer service department fails in comparison. I wanted to write in and tell Paul how much I appreciate his attention to our new vehicle's maintenance and the use of his glasses which I never seem to have as well. I did return the 20.00 with a box of candy and just returned from Hawaii with a t-shirt for Paul that says, I'm the best in Hawaiian. Unfortunately there's some noise coming from the exhaust so Paul will get his t-shirt in the next couple days. Where servicing cars has been such a chore in the past, I find it rather refreshing......as long as Paul is there. More

absolutely straightforward sales professional, honest, clearly a subject matter expert on the vehicles, broadly knowledgable and shared information in understandable way. No games, no ploys. Good soul. clearly a subject matter expert on the vehicles, broadly knowledgable and shared information in understandable way. No games, no ploys. Good soul. More

Dealership building was lacking in facilitie - no office rooms and place to make phone calls, internet. Given the time that I spent in that room (4+ hrs), I would appreciate better facilities. Dealer also q rooms and place to make phone calls, internet. Given the time that I spent in that room (4+ hrs), I would appreciate better facilities. Dealer also questions Edmunds pricing saying it is not reliable/does not matter etc. Regardless of what the opinion is, I believe it is time dealers begin to know internet influence on pricing negotiation- every customer will come through thier doors with an internet price. It is in their best interest to know how different websites are set up for pricing used cars and make intelligent conversation rather than saying "I will not consider because I do not believe in it". The back and forth on pricing with various combinations took well over 3 hrs - this could have easily been avoided - it may be an age old used car sales methodology,but with all the ease of internet buying, it does no good for any dealer to stick to the old ways. I have learnt my lesson to not sit in front of a dealer -I'll suggest to all - test drive the car you like and get the hell out of there. Do all the talking on the phone from wherever you are comfortable:home/office/starbucks - anywhere, because you know the price you need to pay from Edmunds/KBB/Zag.com etc. for such a car. You might as well sit through the dealer haggling from a comfy place. Unless, ofcourse dealer is good enough to give you an analysis of his pricing compared to what you are seeing on the internet sites. More

Roman was very helpful from the beginning!! I went in looking for a nice used car and drove away in a great used car. He explained everything to me. I am not a "car person" as in knowing what's good or b looking for a nice used car and drove away in a great used car. He explained everything to me. I am not a "car person" as in knowing what's good or bad with a car haha... But Roman explained everything with very clear detail! Very pleasant experience!! More

I recently recovered a stolen Vehicle which was gone for 15 months, needless to say it was in less than perfect condition when recovered. I took my vehicle to Walkers Renton Mazda for a thorough going over 15 months, needless to say it was in less than perfect condition when recovered. I took my vehicle to Walkers Renton Mazda for a thorough going over to determine what shape it was really in. Paul Monday supplied a service loaner and had the results of a bumper to bumper inspection completed in very good time. It was determined that there were a few problems that needed immediate attention, I was given a full estimate of these jobs as well as the issues that were more minor in nature. The vehicle was ready on time and at the estimated price with no surprises. I received a follow-up email from the service Dan Feighner to make sure everything was taken care of to my satisfaction, there was one small item that I felt should have been taken care of which I voiced and I was immediately contacted by Paul Monday for an appointment to rectify the issue at no cost to me. To say I am pleased with the overall experience is an understatement, I would recommend Walkers Renton Subaru to anyone, A1 experience. Timothy Nored More

I drove into the dealership with a rental because my car had blown the timing chain. I was under a great deal of personal stress and was in no mood for any kind of dealership sales pitches. BUT.....Anthony had blown the timing chain. I was under a great deal of personal stress and was in no mood for any kind of dealership sales pitches. BUT.....Anthony Wilson was so undersatnding and I was able to get the car I needed at the price I wanted....no hard sell, he knew I was ready to have an emotional breakdown. Everything was delivered as promised and the service center is just incredible!!! Would buy another from Walkers and Anthony in a heartbeat...have told all my friends!! Well done. More