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Waite Toyota
Watertown, NY
819 Reviews
Waite Toyota - Watertown Area New & Used Toyota Dealership serving Watertown, Ft. Drum, and Lowville, NY.
Waite Toyota has been serving Watertown and Fort Drum since 1929. To better serve you we now have an all new state-of-the-art Service and Parts Building to handle all your needs. In addition, our showroom has undergone a complete renovation to allow you more comfort as you shop for your new Toyota.
Waite Toyota offers many automotive products and services to our Watertown, Ft. Drum, and Lowville, NY area customers. From quality new Toyota vehicles to used cars, we know anyone looking for a vehicle near Watertown will likely find what they want at our dealership. We carry a comprehensive line of Toyota vehicles, including the cars, trucks, and SUV's, including the Toyota Tacoma, Corolla, and Camry, making us a good choice as your Watertown Toyota car dealer.
Our services include trusted Toyota car repair, original Toyota auto parts, and auto financing to help our customers purchase the car of their dreams.
Waite Toyota Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes, and tires to major repairs, let Waite Toyota service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive Parts and Service Department in the automotive industry. At Waite Toyota, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Call Waite Toyota or come visit us in person. We're convenient to Watertown, Ft. Drum, and Lowville and are located at 18406 US Route 11. We look forward to helping you with your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 819 reviews
August 31, 2023
I purchased a 4Runner ($40k) a couple of months ago at Waite Toyota in Watertown. I live 2 hours away, and let them know that I chose to work with them over my local dealer because I had been treated poor Waite Toyota in Watertown. I live 2 hours away, and let them know that I chose to work with them over my local dealer because I had been treated poorly in my past purchase. The process went quickly, and we negotiated a price and a few items that needed to be fixed on the vehicle. The Salesman needed to obtain the title on the vehicle which took about a week., then he let me know we could meet to sign paperwork. Due to my scheduling, I could not return until the first week of the next month (which was only a week away). He plainly said that it needed to be done by month end because they needed the sales for that month. I wanted to help them out, so I adjusted my work schedule and made it down right before month end. When we met to sign the paperwork, the price was incorrect based on our negotiations. I pointed this out to them and they had to edit all of the paperwork to make it correct. If I had not said anything, they would have overcharged me! When I took the vehicle home, I noticed that they had not buffed out the scratches to the roof and door handles and there was still a chip in the windshield (it had been raining day I drove it home so it was difficult to notice). I immediately called the Salesman and communicated this to him. He agreed that they would take care of this for me and he forwarded me to the service department. Long story short, after a few weeks of me calling, I was able to finally speak to the service department and they communicated to me that they did not have the equipment to fix the scratches or the chip in the windshield. I then spent several weeks trying to get ahold of the Salesman and the Sales Manager. I spoke to the Sales Manager once and he agreed they would help me, but wanted to wait for the Salesman to return from his day off so we could work out a plan. I never heard back from either of them despite numerous calls. I am a single woman who works full-time and lives 2 hours away. I was not treated as a new customer who just spent 40K and went out of her way to ensure they made the sale in time. I am still waiting for my issue to be resolved. More
by Courtney LaPointe
Helpful August 31, 2023
It was a pleasant experience from beginning to end. My new vehicle is simply amazing and the nicest car i’ve ever owned!!! My new vehicle is simply amazing and the nicest car i’ve ever owned!!! More
by iwantmorerhinos
Verified CustomerEmployees Worked With
August 30, 2023
Tyler was very professional and kind from beginning to end. He did a great job! end. He did a great job! More
by maj1129
August 23, 2023
This dealership is different from any of the others which is why I travelled and hour away from my local area. They didnt give me any hassles, they just provided what I was looking for and with no issues wha is why I travelled and hour away from my local area. They didnt give me any hassles, they just provided what I was looking for and with no issues whatsoever More
by kspeers
August 21, 2023
Honest, no xx mark ups, accommodating, punctual, fair trade in, considerate, professional, excellent communication, flexible trade in, considerate, professional, excellent communication, flexible More
by mark.vanschaick
August 20, 2023
Had a great buying experience with Jessica Allen. The sixth vehicle we have pitched from her!! The sixth vehicle we have pitched from her!! More
by ECOVEY8
Employees Worked With
August 18, 2023
Thank you to Waite Toyota’s salesman, Chuck Dibble for finding the car I was looking for and delivering it sooner even than I had expected. Each of the people I dealt with was friendly, and went above and finding the car I was looking for and delivering it sooner even than I had expected. Each of the people I dealt with was friendly, and went above and beyond to answer my questions, making the purchase of my new RAV4 a very positive experience. I look forward to dealing with Waite Toyota in the future and highly recommend them. More
by ahalback
Employees Worked With
Charles Dibble
August 14, 2023
Not happy the dealership took it upon themselves to drill holes in my brand new $70K truck. holes in my brand new $70K truck. More
by LFANIEL527
Employees Worked With
August 14, 2023
Amazing and friendly team! Mr. Matthew whom I spoken with over email and Mr.Steven whom I worked with in person were great to work with. Unlike scary horror dealership stories Mr. Matthew whom I spoken with over email and Mr.Steven whom I worked with in person were great to work with. Unlike scary horror dealership stories you about you can tell that Waite Toyota’s team are actually good people! Thank you!! More
by ttdurx33
August 06, 2023
The service was wonderful! Every need was met without hesitation! They were kind and worked hard to help us. Every need was met without hesitation! They were kind and worked hard to help us. More
by kellenoxley
